Romano's Jewelers (Glendale)
Reviews for Romano's Jewelers (Glendale)
GUEST
Terrible! We thought we were getting a great deal. We got married on August 22, 2010. We bought our rings at Romano's and they told us they would do the engraving for free. The spelled August - A U U G U S T and the 22 was on top of each other. To make matters worse, the letters didn't even fit the ring so the tops of each letter was chopped off. They even had the guts to give us the ring and ask us if it was ok. Of course, we said no. They said they would re-do it and add some of the white gold back in. After debating, we decided to give them a second chance. Not only did they not replace the white gold, they crossed off the old lettering so now there's a line that goes across the inside of the ring and then put in August 22, 10 (not 2010). I'd say beware of this place. I'm surprised they even have business left. They were absolutely terrible.
Do yourself a favor and stay away from Romano's Jewelers. The F Rating they earned from the BBB is too good for them in my opinion (by the way, i hear its the manager posting the only 2 positive reviews they do have)
I visited the los angeles store and have never seen so much overpriced garbage, or been so poorly treated.
Stay away from Romano's jewelers at any cost
Romano's Jewelers is Horrible in my opinion. Over garbage with an owner to match. F rated by the BBB as they should be.I would avoid at all costs
We got a STEAL on our wedding bands... both for $700 bucks, because Romano's was having a great sale. They were so helpful and friendly and we couldn't believe the price they quoted us on the rings we wanted.
AVOID AT ALL COSTS!!!!! Any jeweler with a NO RETURN POLICY should be avoided. I bought a ring for my girlfriend before christmas and once we brought it in to be sized it came back completely TARNISHED. We brought it back and they said they would fix it, but when it came back TWO WEEKS LATER ithe tarnish was gone but they completely scratched the entire surface of the ring...and they obviously didnt look at it before giving it back to me, otherwise why would they give a customer damaged product? Maybe they did look at it and didnt care. Anyway, I told them to order me a new ring and they said they would, but ANOTHER TWO WEEKS LATER when I went back to pick it up they gave me back the EXACT SAME RING, scratches and all. I demanded my money back and they refused. They asked me for another chance to order a new ring and they offered me the option of selecting a different ring. I was not about to accept any more product from this third-rate outfit so I contacted VISA who said that my purchase protection would get me my money back. Not until I spoke with Romanos corporate office and threatened them with having to deal with VISA did they agree to give me my money back. DO NOT SHOP HERE. They will act nice when you're in the store, but once they swipe your credit card you're screwed. You're MUCH better off paying 10%-30% more at a competitor who will take care of you when something goes wrong. I just got a different piece from Ben Bridge and am so happy that this is all over with...
A+ HIGHLY RECOMMEND
My Husband purchased my engagement ring from Romanos Jewelers in the Glendale Mall. He received an excellent deal and great customer service.
When I wanted to have my diamond placed in a different setting, they made the process very smooth and simple.
We decided to also purchase our wedding bands from them because we'd had such a pleasant experience in the past. Again the deal was great & the service was phenomenal.
We also had our bands engraved and they came out perfectly. We've returned several times for cleaning & to purchase other items.
The reason Romano's gets an A+ instead of an A is because they went above & beyond my expectations. The employees there know you by name and make you feel comfortable on both a personal and professional level. They are always accomadating wether you're purchasing or just looking. They are not pushy and deliver excellent service.
I Highly recommend Romano's Jewelers to any Bride looking for gorgeous jewelery (especially wedding bands) at a reasonable price with great customer service!
The Btr Bsns Breau rates this company as "F: We strongly question the company’s reliability for reasons such as that they have failed to respond to complaints, their advertising is grossly misleading, they are not in compliance with the law’s licensing or registration requirements, their complaints contain especially serious allegations, or the company’s industry is known for its fraudulent business practices."
Watch out for their sales tactics esp. when signing up for financing. They use GE Money Bank and they are notorious for horrible business practices. Do your research and you'll discover what I did. Google both GE Money Bank and Romano's and you'll see other's experiences (there are actually fake positive "reviews" for Romano's as well)
There seems to be a trend of preying on the elderly and people of ethnicity.
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