Royal Hideaway

This hotel is very nice, but after staying at another adults-only, all inclusive the first half of our honeymoon and then the Hideaway the second, we liked the first better.

The Pros: The room is very pretty. You have a concierge for each building that is there every day to answer any questions you may have. The grounds and the main hotel are gorgeous. They have a really fun little bar with a live band that is actually quite good! The best food is at there Italian restaurant. AWESOME, hands down. There more casual food, located at "The Deck" and "Spices" is okay. They have a breakfast buffet every morning, which is nice, but I don't suggest the eggs, have them make some for you fresh. The lounge chairs around the pool are SUPER comfy, the beach is nice and they've blocked part of the ocean off so you feel safe frolicking around. I liked that alot. And they have top shelf alcohol for drinks.

The Cons: The food, other than the Italian restaurant, is not very good. Room service is horrible and they will not stray from the menu whatsoever (e.g., I asked for chips and salsa). Also two of their restaurants were closed. Everything is very structured and we had all of our dinners pre-planned when we got there. Make sure to bring a pair of dress shoes for your husband to wear...they have a dress code and called our room SEVERAL times to confirm he would be wearing closed-toed shoes to the point where they asked us to go into town to buy him shoes. They did let him wear his leather dress sandals one night but continued to ask about shoes the second so we opted to go into town on the second night instead of eating there because it became such a bother.

Being a newlywed, they list you on their newsletter, but failed to do that for us. We also had purchased the romance package, which included wine in your room upon arrival, robes and bath things, a romantic dinner on the beach your first night there with champagne and chocolate covered strawberries in your room. We never made the newsletter, didn't have our dinner until our last night there after my husband reminded them of it and never received our wine or chocolate covered strawberries. They called our room constantly asking for vouchers and things that we had already given them upon checking in. They didn't restock our mini fridge and the options within it were not the best.

All in all, it is a very beautiful hotel, but we may venture to another adults-only inclusive instead when we return to Playa del Carmen.

This was the most amazing hotel! The staff was unbelievably pleasant and helpful and everyone you came in contact with knew you by Mr & Mrs... Our room was GORGEOUS and the food was fantastic!

A hidden gem with great food and service throughout our stay. We had a relaxing time lounging poolside at the infinity pool, playing frisbee in the ocean, sleeping in the oceanside cabanas. There were no children allowed and the villas were private enough so that guests didn't feel like they were tripping over each other. We had a wonderful time and not to mention was able to get a great tan. We'll definitely be back as repeat guests (like so many repeat customers during our stay). I'd highly recommend booking through Costco travel as they provided free transportation to and from the airport and arranged a great deal for an extended stay.