The Bridal Salon at Saks Fifth Avenue

great bridal specialist

Carmen was a gem to work with! She was so happy and excited about my wedding that I felt she should be at it! My dress and veil were altered perfectly and delivered without a hitch. My dress was a Melissa Sweet.

I was extremely disappointed in the service at Saks. When you pay a premium price for a dress, you expect premium service. I have shopped at Saks for many years and I was hopeful for a great experience buying my wedding dress. I was very displeased with the service I received and I attribute this to my consultant, Joe. She was unavailable to talk to many times and tried to high-pressure sell us on a $1600 veil which I did not want. Alterations were also a sore subject. The pin holes from the alterations left marks in the silk of my dress. I asked this to be fixed twice and it was not until the third time I asked that this was properly pressed to remove the holes from the pins. In addition, there is a $450 flat fee for alterations at Saks which may be a good price with a complex gown but mine was not. I only needed minor alterations and $450 was three times what I should have been charged for the modifications.Additionally, Joe tried to sell us on how much of a “deal” we would get if we opened a Saks credit card to purchase the dress (10% off). Don't be fooled. The 10% off is only for the deposit of the dress (1/2 the cost) and does not include the alterations costs. So your actual savings is less than 5% ~ which if you consider it is a flat fee of $450 for alterations - there is no money saved by shopping here over a boutique.I had the option to buy the exact dress at a boutique and hindsight should have chosen Louis Blume. In sum, I loved my dress but not my consultant and would not recommend Saks wedding department.

Jo was committed to making everything perfect from the fit of my dress to the price.

Found all three bridesmaids dresses here!

My makeup was so pretty! It was just perfect.