Secluded Garden Estate
Pala, CA 92059
(map) Phone: 760-742-3100
Reviews for Secluded Garden Estate
GUEST
The Secluded Garden Estate is A BEAUTIFUL VENUE with Lots of ways to make your Big Day your own Special Day!!! I instantly fell in love with the venue from the moment I stepped foot onto the property! My pictures are gorgeous and everyone is still talking about how incredible the venue was! My only complaint is that there is Not a Bride Suite to get ready in, you actually get ready in a part of the owners home which is not private as you use their personal restroom facilities which was a bit strange. The owners of the property are very nice people and are willing to allow you to customize your day. I would definitely recommend this venue to future brides...
GUEST
This place is fantastic for value and beautiful landscape, but if anything goes wrong prepare for poor customer service.
Our wedding was here and unfortunately rain was predicted the last minute. News increased the chance of rain from 10% to 50% the day of - horrible luck for southern california. Because of the rain, we had to setup a tent on the day of. Since the venue is a side business for the property owners they have a policy of not being disturbed before 10am. This meant that we couldn't organize the tenting until than. The tenting wasn't expected to be finished until 5pm and the reception was scheduled for 5pm! Nothing could be moved back under the tent until it was fully erected. This put a huge strain on the the wedding party and all other vendors. The vendors and my crewcame through at the zero hour of getting things ready but the stress could have been minimized if the property owners were more responsive; the extra 2-3 hours would have easily saved us the anxiety and stress.
Wedding services have to be customer service oriented since it is a huge event in someones life. It was disappointing to find out that sleeping in was more important than the clients. I will give them the benefit of the doubt that their service will improve if it ever rains again since our wedding was their first tent ever pitched.
Lastly, email responses have taken 16 days to get back to me in some cases (deposit refund).
Also, do not go with their recommended "Day of Coordinators". Their recommended "best" was absolutely dreadful - Tamra (Tammy) Francis. All the vendors and my bridal party complained of her for her lack of experience, work ethic, inability to prioritize and manage. There was also a conflict of interest in that she worked for the property owners and prioritized their needs instead of ours. Stay away!
Overall, if it didn't rain, the only complaint I would have would be there coordinator recommendation and email...
Vendor response to review
I am absolutely stunned by this couples remarks!
All businesses have hours of operation. Our hours are clearly stated in our contractual agreement. On the day of an event our couples have use of the Venue from 10AM to 11:30 PM. That is 13.5 hours, which is very generous and customer oriented. Our 10AM policy has nothing to do with sleeping in. This groom, never even attempted to call me about the possibility of a tent. In fact I received a call from the rental company informing me that this couple was considering the tent option. He called them at 8:30 AM to discuss the possible tent. He clearly did not need access to the venue for the purpose of making these arrangements. When the groom did arrive to the venue, He sat in my office for 2 hours before he made the final decision to order the tent. The rental company and I told him, the longer he waited to decide the more he was pushing the envelope, and impacting the reception start time.
The responsibility of tenting is the full responsibility of the couple, and this is clearly stated in our contractual agreement.
In order to erect a tent the area must be cleared.We have string lights in this area, that had to be taken down. Also, the tables and chairs had been placed on the reception lawn, and the coordinator, my staff and myself had to move all of the tables and chairs out of the area. Once the tent was erected(around 4:30PM) we then had to move everything back under the tent, and dress the tables, set-up the centerpieces, etc.
I would call this excellent customer service, considering the fact that it was the couples responsibility, not the responsibility of the Venue.
We were not provided with any assistance. The Bride and groom were actually getting ready, and married while we took care of the situation. They had no idea how hard we all worked to make their day successful.
I also, have a special arrangement with our preferred vendor for rental equipment which is: Our couples can share the cost of their rental equipment that they have in common with the other event on their weekend. This means that this groom's cost for tables and chairs were at 1/2 price. More Customer Service.
We also allowed this couple to come back to the Venue the day after their event to pick up their decorative and personal items. Again this IS customer service, consideration, and accommodation.
We strive to make every wedding special, successful, and the Best Day of every Bride and Grooms life.
I do wish that Walter and Carrie could realize how wonderful their wedding really was.
Emily/Owner
GUEST
We just had our wedding here and our guests could not stop raving about how beautiful and special Secluded Garden Estate was. Emily, the owner, was wonderful and accommodating and so helpful in the planning, and I couldn't have dreamed a better, more magical outdoor space. Between the old greenhouse and the poolside and the lawn overlooking the valley with the twinkling market lights above your head, it is an amazing deal to have your wedding here as the location fee is negligible compared to locations that charge $5K-20K just to be there (not including food & liquor). Highly recommended to anyone looking for a beautiful outdoor venue that's classier and more unique than the nearby vineyards in Temecula, which are a bit like wedding factories and churn out 2x weddings a day. Because it is independent, you will have to rent equipment (tables, chairs, linens) from an outside vendor, but they are rather cheap and very easy to work with. Love this place and its owners, and would go back to visit in a heartbeat!
GUEST
The Secluded Garden was absolutely beautiful and a wonderfully unique place to have our wedding. We were very happy with the service and the owners of the venue's assistance throughout the whole planning process and the day of. There are 3 different levels to work with on this property and after having our wedding there here are my suggestions. I would hold cocktail hour on the reception floor level instead of the ceremony level and make sure your whole wedding party walks with you to take photos and are prepared for the walk. Otherwise the management of the vendors and the escorting of our guests around the venue was excellent and the views are amazing which makes for great phots. Loved this place!!!
GUEST
Secluded Garden Estate was the most amazing place to have our wedding! My husband and I were impressed with the professionalism, flexibility and enthusiasm when dealing with Emily, the owner of the property. Her venue truly allowed us to have the wedding of our dreams, so much so that I want to do it all over again!
Event Rentals – Propane Heat Lamps
Unique Services (Other) – the breathtaking view
GUEST
Secluded Garden Estates was so perfect for our wedding. We wanted a venue that allowed us to create the wedding that was unique and reflected us as a couple. We didnt want the traditional country club or banquet hall, we wanted a site that was private and where we could come in and create the perfect set up for our guests. Emily, the owner, is super helpful and let me put my wedding dreams into reality. I highly recommend this venue for any bride who can visualize all the different possiblilties and who wants to do her wedding HER way and have a wedding that isn't like any other! This venue was everything i pictured.
GUEST
Our wedding was the most wonderful day of our lives, a large part
because we had the perfect venue. Emily was incredibly kind and
helpful throughout the whole process. We were allowed to bring in all
our own vendors. Emily helped us fill in the blanks for what we didn't
know and gave us great recommendations. It never felt like a
transaction, more like a friend helping us put together the wedding of
our dreams.
With such a gorgeous natural setting we could make the wedding
beautiful with very minimal decoration. There was a beautiful patio in the reception area that made the perfect dance floor. And there are so many different extraordinary spots for beautiful photos! From start to finish, our experience with Emily and the Secluded Garden Estate was nothing but easy and pleasant. Our family and friends had a fantastic time and we feel so lucky that we could be married here.
GUEST
Secluded Garden Estate was the exact place we were looking for. Not only was the price great and the grounds beautiful, but Emily was extremely helpful and flexible. We had a wonderful wedding!
About Secluded Garden Estate
One of the most affordable Venues near Temecula. Site Rental Fee is $2100.00 for Saturday Wedding and $1700.00 for
Friday or Sunday Wedding Event!!!
Secluded Garden Estate is just a few miles south of Temecula Valley Wine Country. We are located between the Pechanga and Pala Casinos, and oly a few miles from Old Town Temecula.
Our property spans 28 acres, and has multiple
levels, with varied scenic environments.
The actual wedding reception site is rather secluded...thus the name Secluded Garden Estate. The site has a fantastic 180 degree view which is unobstructed and there are no neighbors, & no houses in
sight. It is a very private area.
There is a 6,000 sq foot lawn which is very level. We currently have 2 patios...one is approx. 550 sq feet and is ideal as a dance floor. The other is approx 300 sq feet and is ideal for the Bride and Groom
to be featured at a sweet heart table, with the view behind them & a beautiful set of gates also provides a decorative backdrop to this area.There is an arbor structure that runs the perimeter of the site with climbing roses which creates a
room effect. Old fashioned park lights give a romatice glow to the area in the evening.
We have 2 ceremony sites, one is an Old Rustic Structure that had been a greenhouse, the other is on the Lawn by th Pool. Both sites have great views and charm. Use one for ceremony and the other for a pre-reception Cocktail Social
Hour.
We only schedule two event per weekend, and you will have early access to the site as early as Thursday the week of your wedding( based on other event schedules). You are welcome to schedule site visits with your vendors
anytime before your wedding date. Customize your wedding by using your own caterer, florist, DJ, photographer.
Realize a beautiful outdoor wedding, complete with incredible views at an affordable price!!!!
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