Shane Company

We went to the Shane Co. in San Mateo and we had a great experience there. The sales person, Mary, was extremely helpful. She listened to our concerns and our questions (which I really appreciated). Also, she was able to pick out lots of rings according to what she thought I would like (and she was pretty on the spot with the majority of them).

The only reason why I'm giving them 4 out of 5 is because when we went back again (so I could see the ring we had on layaway again), we were not really being waited on as well as we were before. They actually kept on trying to pass us off onto another salesperson and we felt like we were getting the run-around with them. The sad thing was that there were more people there the 1st time we went and we were treated much better then. While they say they are not paid on commission, it seemed like they were .

We did do some more research and found the same ring that we put on layaway and did find that they discounted the ring a lot, plus with the lifetime service and cleaning to boot, I think we got a really good deal.

I loved my experience there! (we went to the Walnut Creek store) We went on a weekend and boy were they busy!! They gave us cold bottles of water and hot, fresh baked cookies. We decided to go to lunch and come back. We ended up returning around 4pm. They had a HUGE selection, and two sales people were helping us. Brian helped with the mens band and Harold with my band. Bother were very helpful! Well, to make a long story short, we found our selves talking with our sales people forever, and we were the last ones in the store. Come to find out, they closed at 5pm...it was 6:30pm. (I'm pretty picky! FI hates it!lol) They stayed to help us, didn't complain or push us out! Soo glad we went there!

This is for the Roseville store: I expected good things from Shane Co. and that's what we got. I think we probably paid a bit too much for Matt's ring, but it's what he wanted and it made him happy. And of course, I love my E-Ring.

They give you cookies (both sugar cookies and milk chocolate and white chocolate chip cookies), Shane Co. bottled water, and chocolate covered mints. We were pocketing all the freebies. (The cookies we ate on the spot since literally putting them in our pockets would have been a bad idea.) Oh yeah, why were we here again? Rings or something?

Ah yes, shopping for wedding bands. Something the boyfriend and I along with about 8 other couples decided to do the same weekend afternoon, crowding around the 5 cases of wedding bands. Unfortunately the nice person helping us was also helping half the other couples there which meant whenever she left to find out the answer to one of our questions (like "is it available in white gold?") she would have to check on everyone else before getting back to us. Needless to say there was a lot of standing around and waiting.

The selection was decent. Because my engagement ring goes out in the middle, they only had one curved band type that would fit it. I would have liked to have seen more variation (style and price).

Overall, I left fairly happy after leaving my first wedding band store but ready to hit more, and later that night took another of their chocolate mints from my purse after dinner.

Service: 2 stars
Selection: 3 stars
Freebies: 5 stars