Sheraton Universal Hotel

I reccomend this venue to everyone!! Great food. Great service. The staff really went above and beyond to make me happy. They also had surprisingly good prices. I thought they would be much more expensive. I did a lot of searching around for a venue and am glad I decided to have it here. The only part I didnt like is that the guests still had to pay for parking.

Because of the exemplary SERVICE of Carol Maravilla (catering manager we used) and Felipe (banquet captain), we had the best experience at the Sheraton Universal roof garden. The responsiveness of Carol, the amazing view of the city and the "tomato basil soup en croute" SOLD us to this venue immediately. There is no one else there who will be dedicated to making your event run smoothly as she and her team. She worked well with our vendors and was able to carry out all of our details that we asked of her like menus placed in napkins, setting up our custom linens, projector screen, children's meals in another room, etc. Our reception was beautiful and my family & friends enjoyed the food and the view... It is a little outdated with a 90's contemporary look, but the ballroom and hotel rooms are due for renovation in Feb. 2008 so it will change for the better!

We had our reception in the Roof Garden, top floor. The view is amazing. The food was EXCELLENT and the service was the best. We had a buffett with four different stations and our guests ate their fill (the staff kept bringing more food). The staff was extremely polite and attentive. The decorations I chose for the cake table blended in with the table cloth and so one of the staff re-did the table and added fresh flowers. The staff also set up the centerpieces and favors and decoration I brought.

During the plannin stage, Mr. Ciccarelli was very attentive to our needs, meeting in person as many times as we wanted. He returned our phone calls or emails in a timely manner. His staff was also very helpful. He was quick to work out any minor issues that came up, such as opening rooms at a discounted rate for our guests as we needed them. He began our reception a half hour early to flow with the ceremony time better.

The prices were very reasonable. Except it is paid parking even when attending an event. Couples can choose to validate their guests parking.
I was very, very happy with Sheraton and have become a lifelong customers. They sold themselves on many of our guests also.