Smoky Mountain cakes
Reviews for Smoky Mountain cakes
I picked this vendor from an online listing as I live out of state..I needed a bakery that would deliver for us. I was absolutely delighted with the service I recieved from SMC! The person I spoke with when ordering my cake gave me her undivided attention even though I was calling during one of their most busy weeks of the year. Other than the fact that I wanted a very small cake with fall colored flowers, I left the design of the cake up to them.
On the day of my wedding, traffic was extremely heavy in Pigeon Forge. SMC called my cell to let me know that they would be a bit late delivering my cake BUT it was delivered less than 5 minutes after we arrived at the restaurant for our dinner. The cake was beautiful and everything I wanted it to be. The cake itself was very fresh and moist. The only thing I would have changed was that I would have put a filling in the middle instead of just frosting.
Thanks to Smoky Mountain Cakes for helping making our wedding day so special...
GUEST
For all of you who had great service with Smoky Mtn Cakes - CONGRATS!
I contacted SMC by email and phone with no response until a few days before I was to arrive in TN. I wanted to sample 4 cakes - my understanding the cakes would be ready to pickup at their location. After driving 5 hours specifically to pickup my samples I was crushed by Mary informing me that they were so busy and she forgot to submit my order after she and I had email conversations to confirm the cake flavors.
Here's a question...how can you order a WEDDING CAKE without tasting a sample? And, How is this company still in business since they have no respect toward a BRIDE-to-be pre-planning CHECKLIST!
FUTURE BRIDES - BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!
Vendor response to review
I am very sorry Jennifer that your sample cakes were not ready on Saturday. I did however offer to get you the ones we could if you could wait a little while. I am very sorry that you were leaving town right away, but I understand. As I mentioned to you on Saturday if you would like them next time you are in the area there would be no charge. We strive to the very best for all of our customers and once again I apologize for my mistake on your sample order.
GUEST
Excellent service. Great communication for planning a long distance wedding. Cake tasted great and looked fantastic. They even delivered to the florist!
GUEST
GUEST
Such a pleasure to do business with. Quality communication and service! My cake was more beautiful than I could've imagined!! Price was extremely reasonable.
GUEST
My wedding cake was absolutely perfect. It was so great of Smoky Mountain cakes to deliver to my cabin. I would have hated to see the outcome of my cake if I would have had to drive it up that windy mountain road myself. They were very professional and offered so many different flavors and fillings that I had a hard time deciding!! Overall it turned out great!
I found this bakery by looking on the internet. After speaking with the woman there, I was completely at ease. I explained that I lived several hours away and would not be able to come in at all for a tasting. I pretty much left everything in her hands. I emailed her a picture if what I wanted to cake to look like. She made a few suggestions on flavor and I chose them over the phone. I really appreciate that she took the extra time and effort with me. On my wedding day they delivered the cake and set up the table. I was pleasantly surprised. It was absolutely beautiful. She went above and beyond what I had expected. It was delicious and moist. Everyone loved it.
GUEST
I sent a few pictures of some ideas I had and our cake came out perfectly. I received many compliments on how well it went with the rest of the reception as well as the taste. The cake was delivered to the restaurant with no problems.
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