Sophies Gown Shoppe

ATTENTION BRIDES! DO NOT GO TO SOPHIE'S IN KITCHENER..WORST EXPERIENCE EVER!!

I was totally disgusted with the service at this Sophies location in Kitchener. I was soo rushed during the whole entire appointment that I just wanted to run and never come back!! on top of that, I was so called help by the store manager, Alyssa. Every dress I tried on she tried to rush me out of them if I didnt like the dress. She was too busy asking me 10,000 personal questions about my life and fiance instead of focusing on the bride and finding the perfect dress. Talk about being noisy and yet pushy to get me out of there. This is like the most important dress that a girl will ever wear in her life and she didn't bother putting in the time to give proper service and felt like I was in and out feeling like I was buying a burger combo. She made this exper soo horrible for me and I will never ever go back to purchase a dress for any occasion.
TO ALL THE BRIDES OUT THERE... IF THERE'S A DRESS YOU LIKE AT SOPHIE'S, GO TO THE MISSISSAUGA LOCATION. I spent 2 hrs there and they gave such an amazing service.. Ask for Christina!. so caring, helpfull and always made a suggestion. As for Alyssa at kitchener location , she shouldnt be called a manager,,,NO SKILLS AND NO PATIENCE AND THIS IS THE TYPE OF INDUSTRY WHERE YOU HAVE TO BE COMPASSION AND HELPING OUT A BRIDE TO FULFILL HER EXPECTATIONS IN FINDING THE PERFECT WEDDING DRESS!!

i had a wonderful visit to sophies, Tawnya was our rep when i was there trying on dresses, she actually helped me find the one and i purchased it that day! only had to get it taken up off the ground in the front, fit like a glove. what great service i had with this rep,


but....
we've also since then gone back to sophies for my sisters wedding, she had already picked out which dress she wanted, so we were going back to make the order and get measured......we did not have the same rep as who helped her pick out her dress, so im assuming they are commission based, bc the quality of service we had was horrible. they tried to order her a size too small in which case she would have been told she signed for the size she ordered and it would have been her fault. i advised that i wanted a second opinion from another rep, in which they DID order her a bigger size.

frustrating when you go and get the best and then go again and get the worst. please work on your customer service. sincerly
a...

I found at times sophie's overbooked their appointments. When I came in for my second fitting I had to wait for over an hour just so they could tell me the length of the hem worked well. They did not have the proper time to give to every bride which resulted in improper alterations to my bust line. Where there was an obvious gap between my chest and the neckline of the dress I was told to just have cups sewn in, which obviously did nothing for the problem.
I also ordered a hair piece which the store has custom made per order. The piece came in with a big blue ink smear on it. When I asked if it could be exchanged for an item of equal value they promptly brought me several other pieces which were all well over double the price of the original item.
They do however have excellent selection in a wide variety of price ranges.
We got our bridesmaid's dresses there as well and had no problems with them!

I bought my wedding gown and bridesmaids dresses from Sophies. Everything was perfect. I found the salesgirls to be very knowledgable and patient. Alyssa helped me and found my dress within the first 3 dresses I tried on, I LOVED IT!!!. My whole gown shopping process was very enjoyable. The seamstress was fantastic. They do all there alterations on-site even for my bridesmaids, it was perfect. I would definitely recommend all brides visit Sophies . They have the best selection of any stores that I have visited even in Toronto! The staff were so friendly I loved going in to see them everytime. Thanks Sophies

Not impressed with Sophie's at all. There are a few girls that work there that are very sweet and helpful but the young lady that manages the store is very unprofessional. You can leave messages for them and they will not return your calls. Although they have a very large selection of dresses, I didn't even find one here that I loved. They take your business for granted and just assume they will get lots of people in because they have a large selection but eventually their service will catch up with them. They required a large deposit ($750) to hold two dresses for a few days and in fact they only held one of the two. Despite their error, we did not get ANY of the $750 deposit back, what a waste of money! They wouldn't let me use the deposit toward anything else in store, which is just crazy. Numerous times I was in store, the manager was on the business phone tending to personal issues and ignoring customers, often speaking loudly and using inappropriate tone and language. Please enjoy the experience of shopping for a wedding dress and be treated like the bride you are ---in most cases you will only get to do this once,ladies. Taylor's bridal in Elmira is a dream compared to Sophies. Please save yourself the headache, anger and disappointment and go elsewhere, your business is not appreciaed here.

This is a very popular place to get a wedding dress. First, the store has a great selection. It was the only one that carried the dress I wanted. Overall I had a good experience with the store. I was never called when my items came in. Instead I found out when I went to pay off the dress. I would recommend this place to someone.

Make sure you get Bobbie she will make sure you get the perfect dress and treat you like a princess!! She's so personable and has such an eye for detail! Go with Bobbie and you'll get the best!!

I found the way they did the cost at Sophie's you always knew exactly what the bill would be for the alterations etc. I would suggest not taking too much bigger of a dress size, by the end of the night it felt as if I was falling out of my dress, make sure it fits snug.

Sophies Gown Shoppe was very helpful when selecting my dress.
The ladies who work there are all ready to help you.
You can also get your adjustments done in the store, which is nice and they do it quite fast.
Lots of gowns to choose...