Treasured Garment Restoration, a division of St Croix / White Way Cleaners
Highly disappointed in the poor customer service I received in bridal restoration. I was promised my dress per me receipt on September 28. I just got my dress today October 23. I requested when I dropped my dress off on August 20th to view it before it was placed in the box. I never received a call to view the dress so in September I called and they said it has been ready to view. The lady at that time said it should be ready within a week, I again received no call and called the Stillwater location Yesterday, October 23. They said it had been ready since October 10 (promised to me Sept 28). I went to Stillwater and my dress was not there it was in Woodbury. Went to Woodbury, discussed my experience with them, talked to someone over the phone about my experience said they couldn't do anything and that they had tried calling me even though it was a blatant lie as I use my phone and voicemail on a daily basis for work and have no issues. I am highly disappointed in the lack of customer service when I spent $350. I understand things happen but when they deny that anything happened even though there is proof, it is highly disappointing. I was hoping to use their business in the future for dry cleaning but after the way I was treated I will not be using or recommending this business.
Vendor response to review
I am so sorry, Natalie, that you were not satified with our customer service. We truly attempted to contact you at each juncture in a timely fashion-- as we have discussed. We're sorry we weren't always able to reach you. Although we have documented our attempts and contacts, I'm not sure what more we could have done, so all I can do is apologize...I hope you can appreciate your beautiful gown for a lifetime!
I needed a last minute press for my gown (two weeks before my wedding - because I had improperly stored it, woops). I contacted St. Croix cleaners and spoke with Dwayne. He was very thorough in explaining the process, what to expect and how to proceed. I dropped my dress off for an estimate and they got back to me right away with a very reasonable quote. After I got the dress back, I was about 80% satisfied with the press so I mentioned this politely to Dwayne and asked him to look at it with me to see if it was realistic to get the results I was after. He definitely went out of his way to make sure I was satisfied. He wowed me and re-pressed the dress is record time. The dress looked AMAZING when he was done with it. This could have easily been a "horror story" but their customer service was fantastic. Work with Dwayne. He is awesome! Thanks!!
Our gown restorations, as seen on Weddings of a Lifetime and Get Married on the Lifetime Channel, return yellowed and stained vintage gowns to the true color. Our written international guarantee is honored by Certified Wedding Gown Specialists™ around the world and includes free pressing when the gown is used again.
Endorsed by the Association of Bridal Consultants.
What is Preservation? Your completely clean gown is carefully packed with acid-free tissue in a museum-quality wedding chest that protects your gown from the air and light that cause unprotected gowns to yellow.
Why is your process different from others? Spills such as soda, wine and cake (many times caused by a guest and unnoticed by the bride) contain sugar and often dry without leaving a visible mark. Sugar is not dissolved during ordinary drycleaning and caramelizes over time into ugly brown stains. We take an extra step to be sure all stains, both seen and unseen, are removed.
Is your wedding chest different from others? Our trademarked MuseumCare™ wedding chest is completely acid-free, not just pH neutral. Boxes that are only pH-neutral are not as safe for your gown, and ordinary boxes and tissue are heavy in acid, which damages fabric. Ordinary boxes and tissue cause yellowing and "burn" gowns leaving dark brown streaks wherever the fabric touches the box.
Can I see my gown when it is in the wedding chest? You can see your gown through an oval window made of polypropylene, an inert plastic that will not yellow or damage your gown.
What else can I preserve with my gown? Such things as a headpiece and veil, petticoat, gloves, garter, and handkerchief may be stored with your gown. There may be an additional charge. Shoes should not be stored with the gown because fumes from the leather and glue may cause damage.
Will you make repairs to my gown? We can make any needed repairs. For some repairs there may be an additional charge.
What if I open my gown? The guarantee is not voided, but improper handling of the gown may cause damage, and it should be resealed. If your gown is handled excessively or soiled it should be cleaned and preserved again.
TIPS AND ADVICE
Always...hang your wedding gown by loops inside the gown that are connected to sturdy side seams, never by fragile shoulder seams that can stretch or sag.
Always...avoid storing your wedding gown in plastic bags or vacuum-sealed, plastic wrapped containers because plastic emits fumes that can yellow your bridal gown and trap moisture that mildews your wedding gown.
Always...ask what precautions the specialist takes to protect delicate trims and decorations on your wedding gown and the cleaner guards against latent stains on your wedding gown.
Always...choose a specialist who will personally process your bridal gown, never one who sends your bridal gown away to be cleaned.
Always...ask to inspect your wedding gown personally before it is put into the container, which should be a completely acid-free, museum-quality, archival wedding chest lined with fabric or acid-free tissue.
Always...avoid storing your bridal gown in the attic or basement where there are extreme changes in temperature or humidity.