Sunnybrook Country Club
We LOVED the location and how beautiful the reception hall was, but we did have a couple problems with service. We went to our food tasting, and picked a fabulous chicken entree, then a week before the wedding we were told it was not avaliable. We also were told a couple things would happen and right before the wedding told they were doing it a diffrent way, we did talk it over with them and they made sure they sorted it out asap. It was all very confusing but like i said it was a beautiful place and the service at the reception was AWESOME, and everything was ran right on schedule.
I used Sunnybrook Country Club for my wedding reception last summer. Like many brides, I had a formal wedding cake to feed half my guests and sheet cakes to feed the second half. The baker dropped off both the wedding cake and the sheet cakes and signed them off to Sunnybrook staff. When it came time to serve the cake Sunnybrook staff cut and served only the formal wedding cake and left the sheet cakes untouched. Because of this, some guests received pieces of cake the size of fun-sized candy bars. When unformed staff members were told about the sheet cakes by a bridesmaid they did not offer to serve the sheet cakes to guests who received very small pieces. Instead my parents were sent home with over 100 pieces of untouched cake. When asked about the incident, Sunnybrook management blamed the baker for delivering the cakes to their own incompetent Sunnybrook staff members! After several phone calls to other managers, Sunnybrook reluctantly agreed to refund the cake cutting fee for their mistake...only a couple hundred dollars, which did not make up for the 100+ plus pieces of wasted cake along with the embarrassment that came from guests receiving extremely small pieces of cake. During the appetizer hour, various guests had to ask that the bread baskets be refilled for the spinach dip. In the contract we signed, Sunnybrook was responsible to provide a fully stocked appetizers for one hour. When asked about this, Sunnybrook management said the bread baskets they use are too small but were unwilling to refund any of the service fee despite the poor service. I also had to ask staff to bring out the wine i requested to serve to my bridal party when I noticed that it was missing from the bridal party's appetizers. Staff said they were unaware they were supposed to bring out the wine but did eventually bring it out. (The wine for the bridal party was written in the agreement I planned with management a couple weeks before the wedding) Besides these things, Sunnybrook met my other expectations. The food served at the dinner was very tasty. The manager even called my florist when she noticed that my toss bouquet was not delivered. Based on interactions with management during the planning process I had high expectations for Sunnybrook and was left disappointed.
Best reception site ever! Private, large, beautiful with an amazing staff. I personally worked with Krystle and she was amazing. I felt like I had my own personal wedding coordinator/planner. From advice to walk thoroughs, menu options, tastings, ideas, etc. she helped do it all. She was so flexible and willing to answer any questions I had along the way. I never had to worry about anything, and everything was done with the utmost professionalism... The food was wonderful, the location was beautiful, and the bar was flowing! Great service, quality and standards for the price! Wouldn't have changed a thing- Thanks for everything! :)
I LOVED working with Sunnybrook. The staff went out of their way to be helpful on the day of the wedding as well as the months leading up to it. The food was amazing, the staff was great, and its a beautiful room. The back wall of the room is all windows, so its very open and bright. I would recommend this location to everyone!