taipei- LA

Their sample wedding photo albums were pretty good and my friends had theirs taken here, so we decided to go with Taipei LA. BUT WE WERE WRONG!!!!

The sales lady Emily tried to persuade us to get the $3200 pkg. According to her, this pkg you get a DESIGNED album (combining 2 photos, etc.) on credit card-like material (supposed to be water/scratch proof.) Ironically, there was a big scratch on the 1st page of that un-scratchable sample album. We went w/ the $1700 photo package:100 thank you card, 1- 24x30 Photo (no frame), 2 – 30 pics Photo Albums (1 big, 1 small), 5 studio outfits + 1 outdoor outfits, make up & hairdo

However, it was quite misleading. Sample albums shown to us for the $1700 package have LOTS of heavily designed photo pages with Photoshop artwork on it. They didn't let us know that those would NOT be included in our album. So landscape photos will have empty spaces at both top/bottom of the page. How boring & ugly can that be!

Our photo shoot lasted from 9am ~ 530pm compared to my friends 7am ~ 7pm (with a diff photographer). Our photographer (lets call him Mr. W) rushed u from the get go. I thought: oh come on, this is not my fault you guys wanted to start at 9am. Both my fiancee & I had called Emily separately & double checked with her since we thought 9 am was too late. Emily insisted that there will be plenty of time.

When we went to select our pictures, it was the 1st time we were made aware that our album will be a plain album with no design - nothing. My friends were allowed to make some changes on their wedding album, so they unwillingly gave us the same option. There were few pics w/ any type of composition to it & most pics were blurry. The inexperienced photographer was to blame. How could a professional photographer allow his photos to turn out that way with “still” people & controlled lighting/setting, let that happen? Shame on him! We just couldn’t understand why they had the nerves to print out pics w/ subpar quality for us to pick from.

They do some photo editing before they print the album, but even the lady editing the photos was not experienced enough to undo the damage of the photograph’s poor skills. Items in the pics were unprofessionally slanted &/or blurry. Since we had a very difficult time selecting our photos, we requested to see the digital files in hopes that we may find something that we likeAfter 5+ mins Mr. W checked the digital copies. He confirmed the digital copies were blurry also. All of a sudden, he started "QUESTIONING" us (with an ATTITUDE) why we complain about ONE photo when there are so many other "GOOD" pics (in his opinion) to choose from. He then tore our pic in front of us. WOW, is that how you are supposed to treat your customers? There were at least 10 blurry photos I showed to Emily. These pics are the best that they can present to us? I pulled out another batch of bad composition photos to show side by side with their sample albums. No doubt Emily was speechless, because Mr. W really did a bad job. His photography skills were not even close to those shown in the sample album.

I didn’t want to make a scene there, but expressed to them our dissatisfaction. Though we constantly told them we were unhappy with our photos, they ignored our comments. Emily even urged us again to UPGRADE to the $3200 pkg..HAH, NO WAY! To try & appease us, they gave us more thank you cards (value wise that did not offset the treatment we got nor change the fact that the quality of the pictures were not adequate) We definitely felt they just put something together so they have something to give us, & not give us the attention & care we deserve as customers. Could it be because we didn’t pick their most premium package? I don’t know. By the time we got our photos, we just lost the excitement or care to see them. Wedding pictures are intended to make you look back & reminisce the good/sweet times, not feel the way we did.