The Bridal Collection
I went to 3 different stores for my wedding dress. By far this was teh best store. The workers are extremely professional. The store is nice and clean. I was so happy here I will definitely recommend this store to my friends.
So glad I found this place. Very friendly staff, with a wide variety of reasonably priced dresses. Not your typical bridal store where they bring you dresses beyond your budget or treat you differently if you aren't willing to spend over $800 for a gown. I highly recommend taking a look.
I picked the Bridal Collection because they had the line of dresses I wanted to try on. My first appointment was early December 2011. The fitting went great, I had my mother there and two of my best friends. I tried on 5 dresses in the styles I liked, but nothing was fitting the way I wanted. The manager of the store saw that and picked out 3 dresses additional for me to try. The first one was it. It was so beautiful and exactly what I was looking for. The manager was then able to help pick out a vail that complimented the dress perfectly. So I order everything that day. The manager said the dress would take anywhere from 4-6 months to come in. This did concern me a bit because my wedding is at the beginning of July 2012, so 6 month would be cutting it extremely close, but I order because I loved the dress so much. The Friday before Christmas (12/23/11) I received a call from the store stating my order had arrived. I was able to come in the next week and pick it up. So the dress actually only took about 3 weeks to come in. It is so beautiful and 7 months later at the wedding it was still just as beautiful. The day went great and and I looked amazing. =)
This store has an incredible selection of wedding gowns and sale options. Out of excitement I did not do my homework before purchasing the dress and selecting my bridal party gowns. When I called to check arrival times for the dresses, they first said, the dress would not be in until 4 months after my wedding. I asked for a manager and she said it should arrive the week before my wedding. (When I ordered the dress they said I will have plenty of time for a tailor if I rush the order). As you can imagine everyone in the bridal party were scrambling to find tailors that would help us in such a short time. When I picked up my dress no one was there to help me try on or carry it to my car. It was so strange.
One last note, we had a petite young girl in my wedding party and asked both the manager and owner what their recommendation would be for a dress more suitable to her figure. They stated the selected bridal party dress would fit her fine. Turned out, the tailor had to completely redo the top of the dress to fit her figure appropriately. No one needs this kind of stress before a wedding. It's not fair to the bridal party, and certainly not, the bride.
I wish I would have never come here. This place almost ruined my wedding. We did not receive the dresses in the time promised, they were three weeks late. Mike is rude and does NOT know anything about active listening or how to put a customer at ease. He is contradictory in his speech and reasoning as well as disrespectful. He failed miserably and then lied in an attempt to cover it up. The worst part is that he never returned phone calls and would not take responsibility for any of his mistakes. I tried to work something out with him but his response was, WHATS IT TO ME. He has an employee that works for him who IS respectful, courteous and professional. He could take lessons from this employee. If you are looking to have good old fashioned customer service, this is not the place to go. Steer clear away and go somewhere where they will still treat you with respect after they take your money. I am so sad about what they did to me. I give it NEGATIVE 5 STARS!!!!
I bought my wedding dress here...Erin one of the women who works there is so friendly and helpful. SHe actually picked out my wedding dress. I was trying on a bunch and she proposed a dress to me that I didnt think I was going to like and it ended up being THE ONE! Everything in the shop is under $2000 so its very affordable and they have a great variety of dresses from designers like maggie sottero, pronovias, allure bridal, etc. Highly recommend looking for wedding dresses here!
The dresses were reasonably priced, and they worked with me to get me a good deal. However, they made up for it in the seamstress costs and didn't take my measurements quite right, then asked me if it is possible that I gained weight!
To me, there are three things The Bridal Collection in Thousand Oaks, CA has going for it are: (1) I found the perfect dress there (2) Erin, the woman who assisted me at my appointment, and (3) it was convenient to where I live.
The selection was decent and provided a wider array of dresses than I saw at other shops.
The shop had a policy of no photos of the dresses. My maid of honor and I broke this rule - my mom wasn't able to come with me to my appointment and that was something I really wanted to share with her, especially because I found "the dress". I don't think I'm alone in this feeling. Stupid policy - everyone has internet and dresses are available online - no one is going to steal a design by taking a photo in the dress shop.
My biggest complaint is in regard to the owner. A very gruff man. Zero customer service skills. When I first purchased my dress, I received a vague estimate for delivery: 4-6 months. This was fine since the order hadn't been officially placed (they are a paper-only business, another detractor). When I called a few months later to confirm, I talked to the owner and he provided the same answer. This was unacceptable - I had to explain to him how the timing of the delivery could greatly impact my wedding (6 months would have been just a couple of weeks before the wedding) and pressure him for an anticipated delivery date. It was really unbelievable.
His shop assistant, Erin, is a sweet woman and on top of her game. She was very helpful. I guarantee she is the only reason the shop is still in business.
The Bridal Collection is a great place to find a great dress and the most beautiful accessories I have ever seen. They are very professional. I was very excited with the wide variety of dresses, and I found my perfect dress. It was so elegant and beautiful.