Macy's Bridal Salon

Macy's Bridal Salon in Troy MI is awesome. There attentitive, helpful, and want to make sure you walk about of the store happy! Ask for Barbara Cook, she is awesome and will help you find the perfect wedding dress:)

My poor experience at Macy's Bridal Salon was partially my own fault, but also had to do with the salon itself. I brought in pictures of what I had been looking at and liked. There was definitely continuity of features that I liked throughout the photos. My consultant did not pull a single dress that was even close to what I was looking for. I was plenty willing to try on styles that I hadn't though about, I know that's what they're there for, but I would have liked to have seen something similar to what I thought I wanted as well. That problem could have been due to the fact that they actually had a very small selection of dresses. The reason I chose to come here was because they carried a few of the designers that I wanted to try on, but they didn't end up having any of the specific dresses that I actually wanted to see.I don't think my consultant really understood what I wanted, which could have been partially my fault for not articulating myself clearly, but that's what I brought the pictures for. Also, when she told me to undress and put the robe on, she gave me literally like ten seconds to change before she busted in again to see if I was ready without knocking.She did offer to try and get the dresses that I wanted to try on in when they have the trunk show in October, which was nice but I live an hour and a half away and I'm not sure if it's worth going all the way back there.If they have the style of dress you are looking for, then I'm sure shopping here would be great, but their selection really just wasn't for me.

I used Macy's to buy my gown and to do my alterations. Their selection was smaller than other bridal salons, but I thought the collection was well-edited and included plenty of great options.The alterations staff was VERY good. My dress was tricky, but they made it perfect. I wish they weren't so hard to get ahold of (I had to leave a message when I called for each appointment and one time I had to call several times before they got back to me).Unfortunately, I never felt 100% comfortable in this salon. They are definitely on a schedule and want you in and out on time. Not as friendly as the staff at other salons I visited, but I found the dress of my dreams, so I can't complain too much.

Buyer beware. When purchasing your dress they tell you anything is possible. The service after the purchase is dismal at best! The information given by the staff contrasted wildly. I would never shop there again!

I had an amazing experience buying my wedding gown through the Macy's bridal salon. I never felt like I was being pushed into a purchase, and the fitting process went very smoothly. One tip - definitely check out their samples that are for sale. You can find some hidden gems in great condition!

Great experience. I loved Alice so much. She knew what looked good on your body and was a sweetheart.My dress and veil were perfect. Remember though they don't have 1500 dresses. The experience was great because there was no hard sale. They work within your budget. Ask for Alice. MHowever, Tracy was completely rude to me every time I visited for a fitting, a very unpleasant person. The alterations ladies pay attention to you and they will listen to what your concerns are. My bustle was great.

WONDERFUL salon! After searching at a few other salons in the area and dealing with rude sales people, I couldn't believe how NICE everyone was at Macy's Bridal Salon! Barbara was my consultant and was such a sweetheart. You could tell she really cares about the bride and not just about making the sale. She found my dress within the first 5 minutes! The manager, Alice, was also very nice and helpful. I would reccomend this salon to everyone!

I could not have been happier with my experience at Macy's! Tracy was absolutely fabulous, she helped me find my dream gown. She was extremely helpful, and such a pleasure to work with. I will miss working with her! I would definitely recommend to anyone to see her!

I worked with Tracey, She was amazing to work with! I liked my dress but when it came in it needed a lot of altering. I stayed at Macys to get my dress altered. I spent a lot of money on alterations and the day I picked the dress up it was all wrinkled. My dad had to take the dress back to get re-steamed. Then during the 2nd hour of the reception, my bustle broke so I was left to carry my train around with me all night. We looked at it later and the bustle strings were sticked on very loosely. Poor alterations but I would recommend working with Tracey to find your dress!!!

I dealt with Tracey in the bridal salon and she is AWESOME! Found me the dress of my dreams in the second shot! She was so fun to work with, and all the bridesmaids loved her! Highly recommended!

I had a wonderful experience purchasing my wedding gown at Macy's Bridal Salon. Lynn and the rest of the staff were always excited to see me and my dress when I tried it on. Nanette was great with my alterations.

I loved my dress. I was nervous to go look because I knew I wouldn't be able to try on dresses since I'm not a size 0. Lynn helped me and she was great! She knew what would look good on my body type and she understood the style I was going for. There prices were the cheapest but it was worth it. And... my mom and sister bought their dresses there too because they got a 10% discount because I bought my dress at Macy's.

Macy's Bridal Salon did a wonderful job with my whole wedding gown buying experience. Mandy was my consultant and helped me throughout the process and did a wonderful job. Mandy and the rest of the staff made me feel special and were always excited to see me and my dress when I tried it on. They even helped me choose between two dresses that I had a hard time deciding between. Alterations went perfectly with Nanette as well. Victoria, the receptionist, was always there with a smile and a hug.I would recommend this salon to someone who is looking for a designer dress and great service. They even packed my dress up so well that it was in perfect shape when I removed it from the form and bag on my wedding day.

The bridal staff at the Somerset Macy's salon were wonderful!!! Alice was my sales person and she gave honest feedback and was extremly helpful. I also got my bridesmaid dresses and flower girl dress there and they looked perfect!

Tracey was great! She helped me to select a gown that looked great on my body and selected a veil that completely gave me the non-traditional, yet still romantic image that I was looking for. She was very patient and accomodating and made the experience of shopping for a gown a lot of fun:-)

I wore a Watters and Watters bridesmaid dress as my gown, and Macy’s was awesome- I wasn't sure if I would get the same level of service since my dress was only $278, and all of their bridal gowns are pretty pricey, but they treated me like a queen! Alice was my consultant, but they all seemed very nice. If you are looking for top notch service and a selection of beautiful designer gowns (or upscale bridesmaid dresses), I would highly recommend them. They frequently have designer trunk shows and offer discounts during those events. They are also open on Sundays, which is nice.

The staff was absolutely wonderful and very knowledgeable about the fashions that they could provide. The ambience that they provided made purchasing my wedding dress from there a memorable experience.

Alice at Macy's Bridal was wonderful. Unfortunately she was away on vacation during one of my fittings which resulted in tears. Thank goodness for the alternations manager who stepped in and took charge of the situation making me a very happy bride. Overall my experience was good.

Impeccable service! They made buying such a special dress a wonderful experience.

I purchased my Wedding dress from this location when it was still Marshall Fields. I really enjoyed the experience of this Bridal Salon as opposed to other large Bridal Dress stores I visited that felt more like shopping at Target. The Bridal Salon created a personalized experience and a nice dressing room. The staff was very helpful in assisting with accessories. One drawback was that the sample sizes were fairly limited. It can be hard to know how a size 10 will fit when you're trying on a size 6!