Crowne Plaza Hotel at the Crossings

Absolutely a pleasure to work with. Very responsive and helpful. Janet was amazing and helped me feel comfortable about everything that day. She's very detailed. Mike our banquet captain was also top notch! I could not have asked for a better place to have our wedding! All our guests are still talking about how beautiful the rotunda room was and how great the staff and food were!

I used the Crowne Plaza for my ceremony and reception. We had both take place in the Rotunda room with over 125 guests. Dealing with Janet the coordinator was amazing. She was super helpful and made the planning a breeze. I never had to worry about anything because the Crowne takes care of it all. Linens, chairs, china, cake, meals, drinks you name it! The wait staff was so professional as my reception. My husband, myself and our wedding party were treated like royalty.

My wedding was truly amazing and everything my husband and I wished for. Janet and her assitant Zac were great. They made us feel at ease that everything would be taken care of and it was. All the staff was very attentive to our needs and all our guests commented on how beautiful and conveinient the venue was. We had many out of town guest who stayed right there at the hotel and they were thrilled to be able to stay right on the property. They also said they enjoyed the complementary breakfast the next morning as well.

The Crowne Plaza was amazing! The staff, the food, everything was perfect for our wedding day. I could not imagine our wedding at another location.

We had an issue with one of our centerpieces breaking in the middle of the reception and this was cleaned up so quickly.

We even had a "captain" assigned to us, who was serving us all night, our food and drinks. It was just wonderful.

Also it was so convenient for our out of town guests to stay and they got a great rate!

We loved the venue! We knew it was the place at our first visit.

The Crowne Plaza @ the Crossings more that exceeded my expectations and those of my guests. I high recommend the joint services of Janet Pagan and Zac St. Jean. They said they were there "to anticipate my every need" and THEY DID!!! Janet & Zac organized the wedding of my dreams. We highly recommend them to any bride who desires a perfect, elegant, sophisticated, and tasteful event. Our highest praises to the ENTIRE CROWNE PLAZA STAFF. All of my guests (from all over the country) were very impressed!

The staff at the Crowne is absolutely wonderful! We were working closely with our coordinator all along and she was such a joy. Unfortunately, she left the hotel weeks before our wedding. When I heard the news I was was worried, but they didn't miss a beat. Zac picked up where she left off and Peggy joined in to help. They followed through with promises Michele had made to us without any problems. I left detailed instructions on how to set up all of the (many!) decorations two days before the wedding, and they executed it all perfectly. From start to finish, they all made planning our wedding a dream!

The food at our wedding was incredible. Six months later, people are still telling us that the Crowne provided the best wedding food they've ever had. The service was exceptional, and our maitre d was fantastic. He took our drink orders immediately following the ceremony and anticipated our every need until the moment he walked us up to our hotel room at the end of the night.

At first I wasn't sure if I wanted to have our wedding at the Crowne Plaza becuase I wanted something more offbeat, but the lovely staff and amazing wedding package definitely changed my mind. I couldn't be happier with my decision!

Excellent service, wedding planner was more than helpful throughout the whole planning process and very easy to get in touch with. Every detail was taken care of on the day of the event, no worries for the bride and groom at all!!

I am so glad that we decided the go with The Crowne Plaza! The service was beyond excellent!!! Not one detail was left out. Michelle and her staff put all my worries to rest. I had so many question and never felt like I was bothering anyone. Everything was top notch and seriously could not have been any better! My guests are still talking about what an excellent job they did!

Without a doubt, the most accomodating services! They made my day such a breeze!

Everyone was helpful and accomodating- I felt very comfotable dealing with everyone. Whenever I had a question (which was often) Michelle got back to me almost immediately- she also offered great suggestions for Florist- decorations and hair!

My wedding at Crown Plaza turned out absolutely beautiful. It was everything i wanted it to be and more. The food was great and the staff was more than helpful, especially in fulfilling special requests i had. I would highly recommend the Crowne Plaza for a wedding reception venue.

Michele at the Crowne Plaza made my wedding planning seamless. From start to finish, she was there, answering calls and emails right away. If I could plan it all over again I would definitely go back to the Crowne Plaza!!

We were very nervous planning our big day. But when we met with Michele we knew this was the place to do it. Even when she was on vacation and I sent her an email i still got a response back right away. If your torn between places and the Crowne is on your list, talk to Michele and you will know thiks is the place to go.

Michele and the staff at the Crowne were WONDERFUL! Not only did they meet my needs, but the needs of my 200 guests. If I could do it all over again, I wouldn't change a thing!

I’m pretty much a Crowne groupie. Our reception was in the Atrium and I loved that it gave us an outside feel but indoors, as one of my friends put it. From day one, I was hooked on Crowne. I originally worked with Michele for about 1.5 years! She was awesome, but sadly, a few months before the wedding, left Crowne. I was not happy but Peggy is amazing and swept right in without batting an eye. Zac is also awesome, as is Jessica who was our room block go-to person. Jessica helped me move guests into the block whenever they forgot to book within it which no complaints.
As for the reception – it was great. Crowne’s package sells itself in my opinion. It has everything! People have commented to me about how much food there was – and it was all delicious! Each course from hors d’oeuvres to the cake was great – and plentiful. They have an ice sculpture in the package, which we totally didn’t need, but we had a “knot” – completely Matt’s choice. A nod to tying the knot and also, his love of ships and pirates and whatnot. It looked great. The Crowne staff executed our vision perfectly – all decorations or small touches we brought they placed perfectly

All services were exceptional. Both my husband and I have no bad thoughts or compaints about how our wedding day turned out. All staff (both before and day of reception) made all the difference and made the day go beautifully and without problem!!

From our first encounter to beyond our wedding, Michele Strobel and her team of professionals have been responsive, accommodating and effective in delivering service of the highest caliber. We utilized the Grand Ballroom and foyer for our cocktail hour and wedding reception, and the setting was absolutely beautiful. When we asked for flexibility with the menu, Michele and Chef joined us in creating a distinctively personalized and delicious menu - Our wedding was themed based on our Irish and French backgrounds--and the chef worked with us to create authentically Irish hors d'ouvres, including smoked salmon with dill cream atop rounds of Irish soda bread, lambchop lollipops and mini ruebens...the bar was complete with the additions of Guinness and Harp lager and thanks to Tom of "Art in Ice," (a partner of the Crowne Plaza), we had a unique Ice sculpture in the shape of a claddagh... Our reception meal was also personalized, as the chef took recipes from my late father and incorporated them into the meal. In addition to the reception venue, the Crowne was the home-base for us for over a week, and for many of our guests. The intimate breakfast buffet in the Newport Room on the morning following the wedding was an added bonus, planned completely by Michele. The entire staff, including Zac, Michele's assistant and Peggy, from the front desk, attended to our every need and treated us like family. We were sad to leave--and look forward to returning soon for a visit. So, in total, this venue is top notch--we highly recommend it for any occasion---from the food, to the venue, to the lodging and the personnel--this hotel is absolutely flawless! We congratulate all on a job well done.

4 stars for the day of. 3 stars for the planning process.

I'll start with the day of. They absolutely went above and beyond. Our guests couldn't say enough about how beautiful the ballroom was or how delicious the food was. We put alot in their hands concerning setup and room design and they did not miss a detail. Jake, the banquet captain, was incredible. He was in charge of the whole waitstaff yet still found time to make sure my husband and I had drinks or whatever we needed at every moment.

We had the grand ballroom, which I highly recommend. You have your own private foyer which really helps if there are other weddings going on at that time. The hotel was packed with two other weddings and a jewelery convention and it felt like we were the only ones there.

We also had the misfortune to have hurricane hannah join us the day of the wedding. We had high hopes of having tons of outdoor pictures in downtown Providence. That was no longer a reality. We were really lucky that there were plenty of photo ops at the crowne.

It was a perfect day but unfortunately a tumultuous planning process. First let me start by saying that I do not believe my situation to be typical of the crowne and in the end they did an excellent job of resolving the situation.

We were unfortunate enough to change wedding planners three times because of staff changes during our 15mo engagement. We ended up with Peggy who is excellent, yet is no longer handling weddings. So there's really no point in me giving her a full review. Though if you do have her, you are in very capable hands.

The problems began when we were misinformed of the events of our wedding weekend. On our first meeting (with a woman who is no longer there), we specifically asked if there were any events at the hotel that weekend. We were told no. We told them we were expecting a lot of out of town guests and would require many hotel rooms. We were told this would not be a problem but we needed to wait until 11 months before our wedding to reserve a hotel block. So we waited until the 11 month mark and called to find out that there were no longer any rooms available in the hotel. We were floored. Apparently a large jewelery convention had been booked months before we even inquired about the hotel. When we first inquired about the hotel we were given our pick of the weekends. Now it was too late to choose another weekend.

Long story (not really working) short, they paid us back in extras: extras appetizers, a midnight snack, and exclusive shuttle for our guests (since the majority of them had to stay at the holiday inn express). We fought long and hard to have our bridal party and dh's family stay with us at the crowne. That was difficult at times. We dealt with a woman in upper management (who you will probably never deal with), who was demeaning, insulting, and downright nasty. She tried to blame us for the problem and refuse to admit fault of the hotel. Other than her, everyone else was very nice and helpful. From that point on, we encountered a smooth planning process.

Anyway, to recap it was an excellent wedding day, the best of my list. The planning was rough. I doubt you will have the same experience. I see it as a fluke. All I can tell you is to ask as many people as you can if there are any events the day of your wedding.

Crowne Plaza is incredible to work with. The staff is helpful and friendly. I highly reccomend having your wedding or function there.

The Crowne Plaza is a spacious facility and provides a number of options for your wedding.

The ladies and gentlemen of the Crowne make it all seamless and strive to push harder and better all the time.

Excellent venue for your ceremony and reception!

We love working weddings at the Crowne Plaza, because no matter which room we are in, the staff always goes above and beyond to provide outstanding service to the couple and their guests. It is one of our favorite venues to shoot in.

We really love working at the Crowne! The staff is excellent - they are so accommodating and attentive to the bridal party, and the guests always seem to have nice things to say. And, they are kind to their vendors! We like that, too!

The Crowne Plaza is the perfect venue for a wedding or family celebration. Their staff is professional, courteous and detail oriented which allows for a stress free event. The food is of the highest quality and prepared tastefully. We always look forward to working at the Crowne Plaza, where we know our clients will be treated to an absolute first class experience. We'd love to thank Michelle, Peggy, Janet and all the other wonderful staff members to numerous to mention by name, for all the wonderful food and hard work over the years. Thank You, Thank You, Thank You. Warmest regards Bob and Michelle from Main Event.