The Food Guy

The food was nothing short of amazing. Our guests were raving about it all evening...which is why I gave The Food Guy 3 stars. They would have received 5 stars; however, we ended up losing our security deposit on our venue because they were out and cleaned up 1/2 an hour late. In our opinion, this was inexcusable...they were listed as a preferred caterer with the venue (meaning, they should have known the ropes about getting out on time), we were out at exactly the time we were scheduled to be, and they still had an hour after we left in which to clean.

When we contacted the caterer about the security deposit, they lied to us and stated that they were late because they had to clean up our florals. However, this is NOT true...we bought all the flowers and vases ourselves and were using them for the brunch the next morning. Mine and the grooms' parents cleaned up all the florals and vases before leaving, BEFORE the scheduled time we were supposed to be out. When we informed the caterer of this fact, they waffled and then later admitted they must have mixed up the events...however, they still didn't have an excuse for being 1/2 an hour late getting out of the venue.

We can understand if something unexpected came up that caused them to take 1.5 hours to clean up. However, because we were out on time and they had promised to also be out on time, we felt they should have compensated us for the lost security deposit, which they did not do.

Now they are refusing to meet with us as we have requested to discuss the matter. We were very disappointed with the customer service we received, though the food was amazing. If you are interested in great food and bad service...choose The Food Guy.

Offers great suggestions; I didnt want buffet; budget didnt allow plated, she suggested Family style, which fit perfectly into what we were looking for - price was good. Food was great at tasting, had to keep maid of honor from licking the plate.