The Gourmet Gang
The Gourmet Gang was a pleasure to work with and the food was absolutely to die for! Lucy was so flexible and accommodating, especially with me changing my mind a few times! She was very quick to send updated proposals and her staff on the day of were perfect!
Gourmet Gang was exceptional!! The food was delicious! They arrived on time and set-up everything as requested. The food was high quality at an affordable price. Lucy, the catering manager, was also wonderful to work with!
We had GG cater our wedding and the food was really delicious. They made a passed appetizer from a recipe we gave them that was pretty much spot on. However, there were several things that went wrong that I feel other brides should know about. ****Please know that i am NOT the type of person that complains or writes scathing reviews on businesses (I have never ever sent a meal back at a restaurant, I hate making "a scene" if i'm unhappy, etc.!). I usually just go right along and not raise a fuss about anything, but I feel like I have to say something about this company.
My first issue with GG is the responsiveness or complete lack thereof. We had a fantastic wedding coordinator so she did most of the communicating with them (thank God, otherwise I might have gone off the deep end if i was doing it myself!), but she would go weeks without hearing anything back from our person at GG, and this was concerning really important things like our invoice, meeting times, etc. Our rep from GG even missed a meeting because she didn't know it was that day, after our wedding coordinator had emailed her the night before saying "See you tomorrow (Tuesday)" and the person from GG actually repsonded (shock) saying "ok sounds good!" so we KNOW she knew about it. So that meant that my fiance and I had to drive back up to Norfolk (an hour away from where we live) to attend the rescheduled meeting, so that was pretty obnoxious. Secondly, our guests only had the option of water and alcohol at the bars, after we specifically said at that meeting we wanted lemonade offered that we would provide (I bought about 15 jugs of lemonade from walmart!), and also tea provided by GG, and we found out later that only water was served!!!!!! Now half of our guests didn't drink alcohol, so their only option was WATER?! are you KIDDING ME!??! I was really embarrassed!!!!!!!!
Our guest count came in about 15 or so under what we had budgeted for with GG, and so we thought, oh ok great, we'll just have plenty of food for everyone else. They ran out of the carved roast beef in less than an hour and I heard that "they lost a pan of beef." How do you lose a pan of beef? I heard one guest jokingly say "That's ok, I know where Mcdonald's is." Yet again, my family and I were mortified!! We were supposed to have extra food because our numbers came under, how could this have happened? My wedding coordinator mentioned to the catering manager that night about the running out of beef issue, and she didn't even apologize or try to explain what happened. The fruit & cheese display that i was told was going to be so magnificant and beautifully displayed during the cocktail hour was pretty puny looking. They also did not open up 2 lines on the buffet like we had talked about (you know, having 2 rows of people going down the line) so it took an hour and a half to get everyone served.
In the planning process, every time we got an updated invoice something was incorrect so it was just really unnerving to never really get a grip on exactly what we were spending and where our $ was going, and I thought that was not good especially when catering is where most of your budget goes. We got the "oh it was a computer glitch, sorry about that" a few times, and also told that they got a 10% discounted rate with the rental company, which was not true in the end. They lost our credit card information to make our final payment with, and they gave us an invoice stating an amount owed that my mom had already paid! She finally got them to re-check their records and again "oh it was a glitch, sorry about that."
Overall i just felt like the service was really not good and things constantly felt very unorganized. I'm not sure if it was just the specific catering representative we worked with, or what, because the other reviews on here are good, but overall we were NOT satisfied with GG. It was like the closer and closer we got to the wedding, and then the day of, they really did not have their act together. The food itself tasted good, but there were several things that really upset me about the way they conduct business.
If you have a event where catering is needed, you need to book with gourmet gang!! They catered my wedding and it was beautiful and delicious. The presentation of the food was amazing and the set up all of our rentals as well. Working with the Catering Managers was truly a great experience..as a busy bride-to-be, I had no worries about things getting done with the catering and rentals part of the reception. The food is to die for...the company ran out of their business cards at my wedding because so many of my guests asked for one!! That tells you something!
The Gourmet Gang did an awesome job catering our wedding. Lucy was terrific to work with, very responsive to every request and helped me put together a creative menu that met our specifications. We thought we'd have a hard time finding a caterer since we wanted an all-vegetarian (mostly vegan) menu, and we wanted our guests to be impressed with the food. They wowed all of us. We got so many compliments on the food, not one person asked "where's the meat?", the food was top notch. The presentation was gorgeous, the staff was courteous. Our wedding was outdoors in 101 degree heat, and the staff coped with it flawlessly, brought the food inside the building and no one was ever the wiser that it should have been set up otherwise.
The staff also set up all our tables, chairs and rentals and when an invoice came back from the rental company for some broken items, Lucy took care of it immediately.
I would very highly recommend Gourmet Gang for any event you have. They cater everything from small meetings to huge events, plus their deli locations have delicious lunch options as well. I visit the downtown one frequently.
Food was great. Staff was pretty good. Overall I was happy.