The Gown Gallery

My fiance and I are planning a wedding for Spring of 2013. I began my search for the perfect dress online and fell in love with a dress from the Alma Novia collection. I found that the Gown Gallery carried this particular design line and so I made an appointment to try on the dress. My trip from St. Louis, MO was so completely worth it. My consultant, Megan, was absolutely wonderful. She had a brief consultation with me prior to pulling some dresses for me to try on. I tried on the dress I made the trip for first and then tried on some of the other gowns she pulled based on my specifications. Megan was so helpful without being pushy and made me completely comfortable. She made my experience so much fun! I ended up falling in love with dress no 3, which Megan helped me to accessorize perfectly with the addition of a belt. I was extremely impressed with the salon setting, wide selection of gowns and designers and most of all the superior customer service. Certainly a must for all brides in the area, and definitely worth the drive for brides out of area, such as myself!

My experience at Gown Gallery was fantastic beginning to end. The atmosphere and location were great. I worked with Gwen and she was wonderful! She gave me all the time I needed to decide when I had my choice narrowed down between two dresses. She asked all the right questions without being pushing or making me feel pressured to make a decision. I was actually able to come in under on my dress budget and I couldn't be happier with the selection I made for my big day.

I had a fantastic experience at the Gown Gallery! It is a beautiful space, the customer service is superb, and they have a great selection of dresses. I highly recommend my consultant Megan! She listened and understood what I was looking for, and she really eased the jitters I had about dress shopping and made me feel comfortable!

I would definitely recommend any bride to purchase their dress from Gown Gallery. The store offered a variety of gown options and was very accomodating to my family memebers I wanted to bring along with me. The woman who worked with me, Heather, did a fabulous job grabbing dresses that fit exactly what I told her I liked. She brought enough dresses to help me make a decision, but not too many where I was overwhelmed. I found my perfect dress at Gown Gallery in a short amount of time. Heather got to know me on a personal level, which made me feel like I was not only a customer, but she cared as much about my big day as I did. Unlike other bridal store I had been to, she gave me dresses that I described to the T. Other stores gave me dresses that were either popular, way out of my price range, or that the woman working with me liked. I did not like the dresses. Gown Gallery catered to my needs and wants.

I walked into Gown Gallery just shy of 4 months from my wedding (no I'm not a slacker, we only had a 4 month engagement!) knowing I was already pushing the time it took to get a dress in let alone fitted.
The staff there was wonderful! We found the perfect dress and they even worked to add extra little details that made it more unique to me.
My dress came in, in perfect timing and the staff worked diligently to make sure it fit perfectly. I absolutely loved it!
So glad I went to The Gown Gallery!

I absolutely loved shopping for my dress here! It is the experience I was looking for and wanted when shopping for my wedding dress. I ordered my dress during my first appointment and got a discount by ordering it that day. I tried on quite a few dresses, and the one I chose was the second. I tried it on 3-4 times before I could accept that my dress was going to be the second on that I tried on. The ladies are polite and so nice and helpful. The alterations lady is amazing as well. I couldn't of been happier with how everything turned out!

I purchased my gown at the Gown Gallery and would recommend it to anyone. They really listened to what I wanted in a dress and did not try to force me into purchasing a dress that I didn't absolutely love. I tried on the dress about 4 different times before I purchased it, and every time I went into the store, they were very friendly, professional, and helpful.

I worked with Eboni at the Gown Gallery and she is fantastic. She made me feel so comfortable and at ease during this stressful time in the wedding planning, and that is one of the main reasons I purchased my gown there. She is extremely personable and fun to talk to, I enjoyed her so much that I asked her to be the one to help me into my gown on my wedding day. This was a great decision because then my mom and my bridesmaids could relax on the wedding day, and I felt confident in Eboni's ability to help get my dress to fit exactly how I wanted it to on the day of my wedding. It was such a wonderful experience working with those at the Gown...

I cannot thank the Gown Gallery enough for their awesome work!
I had been to other bridal shops and been discouraged because I wasn't exactly 'sample size'. Liz did an amazing job of making me feel comfortable, listening to what I was looking for, and then finding my perfect dress.
They were great at communicating with me during the entire process and even were very helpful when trying to work with scheduling conflicts because I live more than 3 hours away.
When it came time for alterations, Barb was absolutely the best! She was professional but so personable and I automatically felt comfortable. She altered my dress so that it really looked like it was made for me and even gave me a waist, which is not something I've ever had!
I have gushed about the Gown Gallery since I first walked in the door last January and will continue to recommend them to everyone, especially Barb the seamstress, she was truly awesome!

I had a wonderful experience with all of the staff at Gown Gallery. They were so patient and helpful while choosing and fitting my gown. They offered great advice and were always willing to answer my questions and find time to help me. They were such a huge part of making me feel amazing on my wedding day!

You know when you go shopping and you get frustrated because you just feel like you look terrible....it's not you, it's the dress, and they will always fix the dress to make you look perfect. Absolutely wonderful experience!!!! My dress was gorgeous and they bent over backwards to get it for me. GWEN would not stop until she found me the perfect dress and trust me IT WAS THE PERFECT DRESS. Do not worry about going there and coming out empty handed...they are there until you find THE ONE. They listen and present you with gorgeous gowns. Mine had to be special orderd- DONE no problem. it was PHENOMENAL.

THANK YOU GOWN GALLERY!!!!

Everytime I walked into the Gown Gallery I couldn't help but smile. Set in downtown KC it feels chic and special to shop in this beautiful little store. The dressing rooms are HUGE (which after using the rooms at Davids Bridal which are TINY its amazing what a difference it makes in the experience) I loved all of the workers, and I always felt like a bride when I was there. My budget was small, under $1000, and I felt perfectly comfortable and was not snubbed at all for my "low" budget. Some other places will treat you like you're being cheap, but at Gown Gallery they helped me find my perfect gown and were friendly the entire time!

After many places I found the perfect dress for me at The Gown Gallery. I lived over 3 hours away and they were great at getting the dress ordered and keeping in touch with me. The only con was sometimes I would call and it would take awhile for someone who knew what was going to get on the phone, but other than that, great place. Felt very comfortable there.

We went into the Gown Gallery with an idea of what we thought "The Dress" would look like. We were helped by Caroline, who not only found amazing suggestions that were exactly what we had walked in looking for, she was very nice when I decided I wanted to try on one of "those dresses" from the magazine - huge, fluffy, lots of stuff going on. She was funny & helpful & very easy to work with. And, the selection was fantastic, we found exactly what we wanted, and it was even within the budget.

Shopping at The Gown Gallery was the best experience I could have asked for. When I initially went shopping I had just started a diet and they worked with me to allow me to order several sizes smaller than I was at the time. I don't think many places would be that flexible. Liz was my main consultant and she was AMAZING! The day of my dress rehearsal I went in to pick up the dress and it hadn't been finished being steamed so the owner brought the dress to my hotel suite (literally to the door) and set it out so it would be perfect the next day. I also added swarovski crystals to my mother's veil and the work was done perfectly. I literally can't say enough good things about The Gown Gallery.

Sharon was amazing! She listened to what my daughter wanted and within 5 gowns Ashley found the one she wanted. She kept trying on many more after that just to be sure but Sharon had nailed it. The service was great, the gown came in on time and the alterations were perfect. Kudos to the team for a beautiful bride!!!

I can't say enough positive things about the Gown Gallery. They were reliable, friendly, and genuinely excited about helping me find the perfect gown for me. I live out of town and they helped me out tremendously by being flexible with appointment times so I could squeeze in a dress fitting or alteration whenever I had the chance to come back to KC. My photos came out great and I got countless compliments about my gown and also the bridesmaid dresses that we got from Gown Gallery. Wouldn't change a thing!

I worked with Sharon and I loved her work. She was able to find a gown that worked perfect for me. The gown gallery was amazing and I loved my one on one attention I got. It was a great experience and I would tell anyone to get their dresses from there.

I really enjoyed my experience at the Gown Gallery. Gwen was my sales lady and she totally nailed it. I brought in quite a few pictures and I ended up buying the 2nd dress that I tried on. She was helpful but not too pushy and she was very honest. She spent hours helping me with gowns even though none really compared to that 2nd one, but we wanted to be sure. When I went to pick up the dress, Gwen was there and ohhhed and ahhhed over me again which I appreciated.

I went the gown gallery the first time by myself and had an appointment with Sharon. I was just looking for ideas and ended up finding "the dress." When I went in I told her about the wedding and told her that I wanted something that was unique. She listened to what I said and the first two dresses I tried were exactly what I said I wanted. Then we got to the third dress and she said "This is not at all what you asked for except it is unique and I think you are going to love it." I saw it on the hanger and knew that I would as well. I tried it on and knew it was "the one." My Nana and matron of honor went with me one Saturday to 4 different shops just to make sure that I had found the right dress and at the end of the day we purchased my dress at Gown Gallery.

Through out the process of purchasing my dress and alterations the entire staff at Gown Gallery were wonderful. They were very attentive, professional and made me feel special. They allowed me to come in several times just to try on my dress or show it off and always were very accomodating.

I had my alterations done at the shop and they were wonderful as well as reasonably priced.

If you are in the Kansas City area I would reccomend this bridal salon because most of all they listened to me and helped me figure out what I was really looking for.

Outstanding service at the Gown Gallery - they helped me with a very last minute request and I couldn't have been happier with the dress, the service, the tailor, the entire experience!!

I am a bridesmaid in my sister's upcoming wedding and was the LAST one to get my dress. I called all of the online vendors in addition to at least 7 physical stores in the area. Everyone told me the dress was discontinued and I couldn't get it. I spoke to Sharon at the Gown Gallery, and she told me too, that it was discontinued. She asked about what I needed it for, and after realizing that it was URGENT that I have it, she said "let me see if there's anything else I can do." 2 days later, she called me and she was able to work with the manufacturer to get me the dress in time for the wedding! I am SO impressed by her service because ANY of the 7 other places I called could have done the same thing (talk to the manufacturer about the seriousness of the situation), but Sharon is the only one that did do it. Thank you!!!!

If you want to get your dress from someone that goes above and beyond what is expected, you need to go to Gown Gallery! They truly will exceed your expectations and provide you with OUTSTANDING service.

Rachelle Strudgeon

Wonderful experience at the Gown Gallery. I had already picked out a dress at another shop in Kansas City and was coming here as my last stop before purchasing. Elizabeth was my consultant and immediately brought out dresses similar to the one I was considering purchasing. I never once felt pressured here to make a decision on a dress. At other shops I felt like every dress I tried on they were expecting it to be the one and for me to purchase it right then and there. The Gown Gallery was a great place to shop for the not typical bride to be. (Not a bridezilla) I just wanted a comfortable place to shop with no pressure. I also can't wait for them to move into their new space downtown!!!!

They were very easy going in the store, helped me find the pefect peice that looks great on u and had the piece when they said they would! My piece was a bit pricey but i got complimets all day for it and it was definetly worth it!I would highly recommend working with them.

I absolutely loved working with Gown Gallery. My dress was georgeous and I loved their venue to try on. Very friendly, helpful and I would recommend to any Bride.

Gown Gallery altered my wedding dress that I purchased somewhere else. They did a fabulous job. I had a few special requests that they were able to do. A little pricy, however, I did not shop around. I would recommend Gown Gallery for their dresses and their alterations.

After going to a few wedding dress warehouses that left me exhausted, I took a recommendation from a friend and went to the Gown Gallery downtown. It was a little hard to find initially, you get "buzzed in" and climb some stairs to a second story loft space. Within moments, Qwen was helping me into gorgeous chiffon La Sposa dresses, and I found the perfect one. Qwen stayed within my price range in the dresses she showed me, which I appreciated, and as I explained what I liked, she caught the vision completely. Barb did my alterations, and I ordered a custom veil. When the girl who makes the veils got stuck in Europe because of a volcano, and I ended up with the wrong color of piped (ivory not the champagne I'd ordered) they scrambled to make it right before the wedding. It was a bit of a hassle, but they fixed it. All in all, I loved the experience, the uniqueness of my dress, the customer service, and the alterations.

Loved, loved, loved my dress!! It was priced a little less than another local gown store and it was close to downtown so it worked out real well. The only negative I have is that the alterations were very pricey. Ask lots of questions beforehand so you aren't surprised by the bill in the end.

The Gown Gallery was such a wonderful place to get not only my wedding dress but my bridesmaids' dresses as well. The wonderful associate I worked with, Liz, was amazing! She was very helpful, thorough and kind. She really made the entire experience for me, so thank you so much Liz! I will definitely recommend!

Buying my wedding dress at gown gallery was a great experience. It was the first and last place I wend wedding gown shopping. I had a low budget and they were respectful of that. While the personal attention was great, our appointment times were never met. We always waited about 20 to 40 minutes for assistance. Overall, I was pleased with my experience .

I was worried about how I was going to do my fittings when the gown gallery burnt down, but they were accomodating and found another place for us to do our fittings. They were amazing and all of the staff are so nice.

I went on the weekend of Thanksgiving which provided some pretty amazing deals. Sharon helped me choose dresses and was very helpful. It's weird to be dressed by a stranger but she made me feel pretty comfortable. I got a great deal and they stored my gown for a small fee. The only problem I had is that when I called to pick up my gown it took quite awhile to find someone that actually knew what they were talking about. Other than that, no complaints. A great place with great dresses!

The Gown Gallery was wonderful. All of the women are really sweet and accommodating. I worked mostly with Sharon, who brought me dresses only in my budget and stayed with me until I could decide. She did not pressure me at all. I was working against a fast time line and they assured me that the gown would be ready for the big day. Though it was late with its arrival, the alterations and steaming of the dress were complete within days and I had my dress perfect for the wedding. I also purchased my veil and shoes all at The Gown Gallery, making one stop shopping wonderful for a bride with a busy schedule.
I would definitely recommend working with The Gown Gallery, as Kansas City institution.

We used The Gown Gallery for everything! The bridal gown, the bridesmaid's dresses and the mother's dress. The dresses were exquisite and their seamstress made everything fit perfectly. We looked at many stores in K.C. and Chicago and even New York and didn't find anything as beautiful and unique!

Happy wedding to you all! I am getting married in a week, and bought my dress at the Gown Gallery. While the staff at the salon was friendly and helpful and full of great advice, it is really one of their seamstresses whose praises I'd love to sing! If you can grab Barb Williams as your seamstress, you will not regret it! My drop waist on my dress was too low to fit my short height. With all the flexibility and professionalism (with a smidge of humor on the side!) she took apart the entire embroidered bodice and moved the whole waist up 3 inches. On top of that, she took the dress in three sizes, added bra cups and bustled my train in the coolest and most efficient way! A MONKEY could bustle my dress with the way she did it. The dress is stunning, fits like a glove and is everything I was looking for! Three cheers Barb! I highly recommend her expertise.

I found my perfect dress at Gown Gallery. The staff were all helpful and very open to listening to what I wanted. I worked with Gwen and after trying on a few dresses she went and pulled THE dress which was exactly what I wanted. She was patient and did not pressue me to purchase. I also did my fittings and Barb was great to work with.

Great wedding gown venue! Sometimes I felt rushed at my appointments, because they are so busy, but overall a good experience.

They were very helpful in finding my dress. We walked in without an appointment (didn't realize one was recommended and were from out of town) and they were very accommodating and I was able to find the perfect dress! There were a couple of issues, but overall I was very pleased with the service!

I made an appointment for a Monday morning, which I HIGHLY recommend. They aren\'t busy then, and your appointment time can in reality go much longer than they are usually scheduled. Gwen (the gown consultant) had me list what I wanted and didn\'t want in a dress. The first she brought out was NOT at all what I was going for, and she promptly changed her tune. I ended up getting a gorgeous gown, and if you purchase at your first visit, you get a discount. I was worried that going to a gallery with designer dresses, they would only have sample sizes (around a size 4) and I wouldn\'t be able to find anything to fit me. Not so. I\'m a street size 12 and I was able to buy my dress off of the rack. I think she told me that they even have sizes up to 26 available. \r\nI was very impressed with the selection. \r\nMy largest complaint was that the second I gave a little on my budget (originally 1,000) she started bringing out dresses FAR beyond what I wanted to pay (one dress was 3,500), and really tried to push me toward the more expensive gowns. \r\nI was however, very satisfied with the cost of my gown. \r\nOverall a good experience.

Was a great place to shop at loved the fact that they brought me the dresses. Were not always great about calling when they should. But they were always on time or early with everything. Great place to buy a dress and jewelery.

I loved my wedding dress and the staff at the gown gallery did a nice job. Initially the sales person insisted on showing me dresses outside of my price range but after correcting her she brought our some beautiful affordable gowns. Communication wasn't the best. Veronica was great and was the person I could count on. Maria did an amazing job with alterations. The gown looked like it was made especially for me. I had so many compliments. Overall, I would recommend the gown gallery!

I had no intentions of buying a dress when I went in for my appointment at the Gown Gallery. It was the firts time I was trying dresses on and I'm not even from KC (we were just there so my mom could see me try on wedding dresses). Well, 2 days later and my dress was bought and it was perfect.

The staff was great and very accomodating. I'm from Ohio, getting married in Nebraska and I ended up buying my dress in KC. I fell in love with the dress on a Thursday but considering it was my first time ever trying on dresses I didn't want to jump too soon. They agreed that I could come back on Saturday since I was only in town for the weekend and try it on again (even though they were jam packed with appointments). We went back, tried on the dress and made the big purchase!

I found the dress of my dreams and at a great price. All of my fittings went great with the specific lady I worked with. But, the morning before the wedding when I arrived to pick up my dress, no one was at Gown Gallery to let me in. They did make up for their mistake by delivering the dress to my house.

I purchased my dress at Gown Gallery's Black Friday sale and got an AMAZING deal on an absolutely beautiful dress. I liked that Gown Gallery feels really chic but they have dresses in lots of different price points. I thought that the staff was super knowledgeable and friendly. My only complaint was that on the Thursday before the wedding, I went to pick my dress up. They couldn't find it (yikes!) and when they finally did, it wasn't pressed or steamed yet. No huge deal, but I would expect better customer service based on our other dealings with them.

The gown gallery had a great selection. It was a little higher in price than I was originally hoping for, but I absolutely fell in love with a dress from there. They are definitely full service. I wasn't expecting the lady to come right in the dressing room with me and put the dress on me, but luckily I wasn't caught wearing granny panties that day! :) Just make sure to wear underthings that you don't mind the lady seeing you in. Over all they were great! Just make sure to make an appointment b/c they can be pretty busy and don't be scared off by the lack of dresses in the main room. Most are in the back. They like to sit down with you and find out your style. Then they go and pick out dresses and bring them to your dressing room. It was nice not being overwhelmed by a sea of dresses for once!

Gown Gallery has beautiful dresses, pricing pretty comparable to all the other places I looked at. I just so happened to find the perfect dress here. Sales people were very nice. It was overall a good experience. I would recommend to others.

I ordered my bridesmaid dresses from The Gown Gallery. They came exactly as I ordered, color swatches matched exactly, very little alterations were needed, and dresses were in perfect condition.

I got my dress at the Gown Gallery and the dress itself was absolutely goregous. It turned out to be fantastic and the fabric and style was beautiful. Unfortunately the seamstress that was 'assigned' to me from the Gown Gallery was less than average. She was very nice, however 5 days before my actual wedding date I ended up taking the dress to another woman b/c with each fitting the gown was not right. The seamstress needed to take in a lot of fabric and for whatever reason it just did not happen. The dress was an A+ but if you need anything altered I would be cautious about having the Gown Gallery's people handle it.

I found a beautful gown for my wedding. Staff was great to work with.

This is a great place to get wedding dresses. They have discounted dresses for the whole wedding party. They even have everything you need to go with the dress.

The sales staff was excellent, I described what I wanted and they pulled the perfect dress the very first time! I tried on more, but ended up going with that first dress, which is exactly what I described. \r\n\r\nAlterations where hectic though, I had to go in 3 times and should have gone in at least once more. My pre-alteration dress only needed taken in a tiny bit. But they took it in WAY to far and the 2nd time I went in it wouldn\'t even zip halfway; and the waist was taken in at a very sharp angle on one side which made my hip on that side look huge and out-of-proportion. Twice I had to have them let it out more and work on the angle on one side of the waist. It never did get to be even on both sides of the waist, but was at least less noticeable. It was still way too tight, the seamstress insisted it was okay and would loosen up; I should have stuck to my guns because it would still hardly zip and I was miserable at my reception, I had to go in the back and unzip my dress several times so I could breathe for a few minutes, I felt sick by the end of the night because of not being able to hardly breathe.\r\n\r\nSales staff I would rate a 5\r\nAlterations I would rate a 2

I visited the Gown Gallery during the Maggie Sottero trunk show in August of last year. I was surprised to find "the dress" and ordered it that day at a 10% discount for the trunk show.They were very helpful with great customer service. They did not mention until I placed my order that there were extra charges, etc...

The dress was beautiful and they did wave the fee to keep it in the store since I picked it up right away, but they still offered to steam it before the wedding. We also tried on bridesmaid dresses there but there weren't many options, which is usually the case with boutiques, unfortunately. We ended up ordering those online.

I had many ups and downs with this vendor. When I first went to try on my dress I was extremely happy with the quality of service I was given. They were very accomidating. Once I purchased the dress I realized that I had purchased the wrong material a month later and I called and the fixed it right away. I made an appointment to try it on so that my mother could see me in it because she lived 2 hours away I wanted a later appointment. They argued with me and told me the alterations person leaves @9:30 and the latest appointment would be 9. I had talk to the owner in person the day before and she told me differently. Everything went great with them up until I went to pick up my dress. My MOH and I walk up to their store and there are no dresses in the window. We looked around to ensure we were at the right address and surely it said The Gown Gallery at the top of the door. We walked it and it was a bunch of telemarketers. We both had a mild heart attack and almost started crying when I decided to call them and see where they were located. Well apparently they had changed locations and didn't call the people who had appointments to tell them. It took like 30 more minutes to get to their new location and then you had to jump through hoops just to get in the building. We told them that I had never received a call and they apologized and were very nice the time we spent picking up the dress. I'm not saying that you will have any of these problems but it was a little more stress than worth for my wedding day.

I was VERY pleased with my dress- it was beautiful! Overall staff was very friendly and helpful. At times I would have preferred a more personal experience, but overall I was pleased : )

look my dress was amazing, I have one little girl Janay that was my little dress angel anyone that wants someone that is truley there for you ask for her!!

The gown was gorgeous...and they were quick to respond to my phone call after a fire burned their building down. I had no problems receiving my gown, but they overbooked my appointment so I spent a lot of time waiting to try on dresses. They weren't a lot of help with bridesmaid dresses.

Although my consultant picked out the perfect dress based on a picture I took in, it was over the budget I'd given her. I can't fault her because it was THE DRESS. No other dress came close to what I wanted. The consultant was excellent, but since I lived in Iowa at the time of purchase, and then moved before the dress came in, shipping became a nightmare. It took me two weeks to get my dress even after confirming my new address. They did end up refunding the shipping costs and offered free pressing. My consultant was very nice, but evey time I called, the person who answered the phone always seemed a bit rude and put out to help me. Good place overall, but they could improve attitudes a little.

Gwen, my salesperson, was absolutely great and took over two hours to help me find the perfect dress the first time I even looked! She definitely listened to what I wanted and picked dresses she actually thought I would like and look good in (not just trying to make a sale). When I went back to have my first fitting, they had failed to call and notify me that they had moved, so I got lost, and it was very difficult to get into the store (you have to type in a code for them to unlock a door, go through a courtyard, etc). The alterations went perfectly and the dress fit great, my only concern was when I went back two days before my wedding to pick up the dress and it took her 45 minutes to find my dress-- first because she forgot my name and second because... who really knows? That was a little stressful. Then we had to leave for an hour and come back because they hadn't yet steamed my dress even though I had been scheduled a month in advance to pick it up at that date and time. Overall the service was so-so... sometimes I felt special and other times I felt like I was just being given the runaround.

There was a littlle mess up on the alterations but everything was fixed and the dress looked great!

The saleslady who sold me my dress was friendly when she wanted the sale. She helped me find the perfect dress withing my budget and spent nearly 3 hours while I tried on dressed with my mom. When I went in to pick up the dress two weeks later, she didn't even remember me! When I said my name and when she gave me the dress it didn't even ring a bell who I was. I just thought it incredibly rude. Plus, the bridesmaids dresses they have are so pricey! They do a great job on alterations, but just know that you pay for them!!

I purchased my wedding dress from The Gown Gallery and also had them complete my alterations. When I first visited the store, they were very nice. However, after I purchased the dress, I was not at all impressed with their service. My mom lives out of town and when she came in town once the dress was actually in, they tried to tell me that I could only come in to try on MY dress before 9am or after 5pm on the Saturday she was in town. This did not at all fit into our tight schedule of her being in town for just that weekend and were not very flexible. I had to escalate the call to a manager to make an appointment to come in and try on MY dress that I had purchased from them. It seemed any other time I needed to go and try on my dress, I was always waiting around and felt very much so in the way. As for the alterations, I paid over $400 for my alterations and my bustle fell out before my reception had even started. Also, it had a beaded corset top and they needed to bring in. When I went to put my dress on the day of my wedding, we had to super glue part of the lace beading as it was falling off from where they took my dress in. As you can tell from above I was not happy with them I would not recommend Gown Gallery. Poor customer service and bad alterations.

I bought my dress in Dallas, TX and took it to Gown Gallery for alterations only. The store seemed small and dirty. The experience lacked a personal and individualized aspect. The wait time for an appointment was always excessive. My alterations we wrong the first time, and wrong again the second time. They forgot to re-pack my veil, so I had to go back to the store. My bustle was too low and I had to hold it up all night. I was not happy with the process or the end result. I will say that the women who brought me my dress and completed the alterations were nice and helpful.

Although I was happy with the dress I purchased, I was not impressed with the Bridal Loft. Despite making appointments, I would still wait at least half an hour for any service. When I would call, I would usually be sent straight to voicemail and it took at least a day for anyone to respond. Also, after my final fitting, which was almost a month before my wedding, I was told I would be called when the dress was ready. By the week of my wedding, I heard nothing from them, so I stopped by to pick up my dress. After several sales associates walked by and did not offer to help me, I was finally told that my dress was not even pressed yet and that I would have to come back later, and blame was passed to the seamstress for why I was not contacted. Overall, I think they are overbooked and under staffed; which the management needs to deal with if they want return customers and referrals via word of mouth.

I have very mixed feelings about this vendor. I originally made an appointment because they had a dress in their shop that I was considering buying off Ebay, and I wanted to try it on. When I got there I was told that they were having a trunk show for a designer, Antonio Fermin. I met with the designer, and he went on and on about how he feels that most brides walk down the aisle in the wrong dress, and that he had the perfect one for me. We tried on a few, and then he put one one me and it was love at first site. It was THE DRESS, and I knew it. They said that since it was a trunk show, they could give me a good discount, but that I HAD to order it that day. I left and thought it over for a while, talked with my mom, and eventually went back to order it. They offered to make it shorter for me (shorten the hallow to hem measurement), and said it would be 12-16 weeks.

Well, I got curious about this "designer" so I googled him. Needless to say, I didn't exactly find good reviews, and I began to worry. I found things saying that he's not really a designer, and that he lives in Grandview, MO, even though he claimed to be some "world renowned" designer and that he travels the world 360 days of the year (and that was why I had to order the dress THAT DAY, since he wouldn't be back). I got paranoid, called the shop, and "moved" my wedding date up. I was concerned that the dress wouldn't come in time, so I lied and told them my wedding was actually 6 months sooner.

Still being paranoid, I stopped by the shop a couple of weeks later just to be sure they had gotten my date change corrected in the computers and such. Well I walk in the store, and guess who's sitting there??? Antonio Fermin himself!! THe man who travels 360 days of the year. I felt really uneasy, confirmed the date, and got out of there.

Fast forward a few months. They give me a call, and my dress is in!! (whew!). I make an appointment to try the dress on. When I get there, once again, Mr. Antonio is in the shop again!! Geee, what a coincidence. They bring my dress out, and it's perfect. It fits great, and I'm very happy. But then I notice that it's got this very ugly bow/bustle thing on the back. This was on the original dress I tried on, but Antonio told me that it was just a sample bustle, and it wouldn't be on the real dress. Yeah...he lied. You'd think for someone who designed the dress, he would know more about it. I tell the girl helping me that it's one of Antonio's gowns, and that he'd told me this ugly thing wouldn't be there. Now...if he was really the designer, you'd think he would have come over to me and made a big fuss about the fact that I was trying on his gown, and "isn't it gorgeous", and "oh don't you love it". But no, he didn't come over ONCE (and this is not a big place...there is no chance that he overlooked it).

Anyway, they bring a seamstress out, she looks at the back of the dress and is able to just cut out the ugly bustle thing. Great, now I'm happy, but I was still a little unnerved by the whole thing. Then I go into the dressing room to remove the gown, and I look at the tag. It says Christina Wu.

So to this day I still really have no idea what the deal was with the Antonio guy. But unless he's some world renowned designer who not only designs for Christina Wu, but also spends the majority of his time working for a small bridal shop in KCMO. I'm not buying it. I feel I was lied to, and it has never sat well with me. I didn't let them touch my gown for alterations, they kept it in storage in the months preparing for the wedding, and steamed it for me.

I will give them credit, their store burned down in the middle of my wedding planning process. Needless to say I was freaking out thinking my dress has burned to the ground with it. Luckily their storage is at a different facility so the dress was fine. They made a point to call each and every bride to tell them whether or not their dress was okay. The fire happened on a Friday, and I had a call on Sunday morning. Other than that small thing, I was not impressed with them, and would not recommend them.

I would absolutely never suggest Gown Gallery to anyone I know. I bought my dress here simply because it was the only shop in Kansas City who carried it and I was on a tight timeline. They told me my gown would be in about 8-12 weeks, and it actually was almost 4 months, which made it VERY difficult to get my alterations done in time. I understand that sometimes things take longer than expected, but they didn't call me to let me know about the change in timeline, I had to call them repeatedly to find out when it was coming. Anytime I wanted any information from them, it was very hard to get, and Gwen (who helped us when I went in to buy it) was very flighty and kept calling my dad "Jim" when his name is Steve and we told her this multiple times. Also when she wrote up the invoice, it took us many tries to get it right (price, color, size). Good thing we read over it before we just signed it and walked out or I would have ended up with the wrong dress, 4 months later, too late to change anything. Overall, a very stressful experience, but I'm glad I finally got my dress. I probably would have driven to Topeka or something to get it, if I had known this was going to be the result of picking Gown Gallery.

I went to Gown Gallery and had Janay ( I think that was her name). When we sat down to go over what I was looking for and planning to spend I felt about 2 inches tall. I wanted to spend 1200 max ( which they have an option to choose 500-1000). SHe asked if I wanted to stay in this budget and I said yes. She said, " well this is going to limit you but I will see what I can do". Ummm they have dresses under 1000 so you could have simply stated, "great let's get started"!!!.. I felt like she would rather be working with the other girls that were in there spending 5, 000. I am sure she would be but do not let it show! I would not buy the dress I did like from Gown Gallery because I did not want to deal with the ladies in there. I felt like they were all snobby! Not one other person said hello like all the other wonderful places I have been. I was very disappointed.

First I will say all of the women at the store were pleasent and never rude. The first time I went in I worked with a woman who wouldn't listen to what I wanted. She kept pushing horrible dresses onto me after I said no several times. She measured me and 2 of my bridesmaids. The next time I went in they had lost all of these measurements. the girl I worked with apologized and gave me her name and said to deal only with her. That was the last time I saw or heard from her. She never returned calls, was never there, and never dud anything else with my order. None of the payments were applied for the right dresses. Some of my girls ended up paying on other dresses because by the end we had no idea who really owed what! They neglected to tell me they were moving 2 WEEKS before my wedding!!! Only 2 of the 7 dresses were ordered in the right size. 4 of my girls couldn't breath and one was 2 sizes too big! The matron of honors gown had a horrible stain on the front that a dry cleaner said they had never seen before. The seamstress left an orange stain in the neckline of my dress then claimed she didn't (I watched it happen and said something immediatly!) then hours before the wedding when I pull my gown out, it had never been steamed! I made a special trip to take it back to them JUST for that! Overall me and my bridesmaids were 100% unsatisfied and wouldn't recommend this shop to anyone!

I love my dress, LOVE it. But I did not love my experience with Gown Gallery. When making a significant purchase, and usually one of the first purchases of the wedding planning, you'd expect a bit better service. I realize they work with brides all day long, but I just wanted to be treated a little special. Instead, it seemed more like cattle herding - trying to get all of the girls in the waiting room into the fitting room, find them a dress and get out of there. Getting your dress is a big deal! Oh, and when I went to pick up my dress, there was another $20 charge for a dress bag. Twenty bucks isn't much in the big picture of it all, but can't they just throw that in or make it part of the dress cost? I will say though, that Barb, the woman who did my alterations, was very nice and friendly.

Customer service at the Gown Gallery is VERY poor, however, they have the best selection of designer dresses in town. Seriously, I highly recommend using them for their variety and quality of products. If you want a truly glamorous designer gown then this is the place to go. Just don't expect them to bend over backwards for you. They're very slow, hard to get a hold of and just overall unpleasant. I know it sucks but I ended up getting the dress of my dreams which is what it's all about!

I had a horrible time at Gown Gallery! I had heard about the shop and was very excited for my appointment. When we arrived there was no one to buzz us in so we had to wait outside in the cold. Thankfully someone happened to come down to let us in. When we entered the loft, no one greeted us but the women who worked there just stared and didn't say anything. Finally, I asked if it was better for us to reschedule the appointment since there were so many other brides there but she just said for us to wait. Once it was my turn for service, I basically tried on one dress that I hadn't before and then another gown that I had tried on at a previous store and decided it was the one I wanted. If I worked there, I would've tried to show other dresses that I may be interested in so that I would buy from there. I left after only trying on 2 dresses!! Hated the experience, telling friends to shop elsewhere!!!

I would never purchase from the Gown Gallery again! I was on a wait list and when I called I was informed that they could not get me in but that they had scheduled people that day AFTER their closing hours. We did make it there and when she asked my budget ($1,000) she made me feel as though I was cheap and would have few options. Once we were done she had no interest in helping my bridesmaids. They did not write down the accessories I liked and when my fiance surprised me with ordering the veil they ended up writing down, it was the wrong one....they told me on the phone that I was incorrect and that they never had a veil as I described. They were difficult and rude from day one. I regret giving them my money.

We had a horrible experience with the Gown Gallery. They forgot about an appointment. Good thing the wedding was a few weeks out. When we finally met with them we spotted a stain on the dress. For our final appointment, they had not removed the stain and had not done some other alterations that had been asked of them a month or two prior. I had to deal with the alteration issue and they took the dress down and got the stain out thank god. They also had not steamed the dress for the final consultation. Very unprofessional and rude.

All though I absolutely loved my dress. My experience with The Gown Gallery was horrific. I should have known it would be bad when they were 30 minutes late for my appt. And when a sales girl finally came to unlock the door & let us in she did not apologize for being late or for the fact that we stood outside in the cold of January for 30 minutes. The sales girls were cold & unfriendly. I was told that the dress I wanted had to be ordered that day because it would be leaving the store & not available only to go back a month later with my MOH & see another bride trying on my dress. My dress came in 6 weeeks from the date I was told & no one from the store ever called me to update me on the progress or shipment. I called them & when I did they acted put out by having to "deal" with me.
I was raked over the coals in alterations & was never given a quote or alteration price sheet. I could have bought another dress for what I spent in alterations. The day I went to pick up my dress, they were again late for my appt. & then rushed me through my final fitting because,"a new bride was waiting."
When they brought the dress out to me it was in a trash bag,ok, so it was a pink garment bag but it was so thin it may as well have been large trash bag. When I requested a zip up nicer garment bag they first told me that they didn't have any. I pointed out all the other dresses hanging in the store that were cleary in appropriate bags. I was then told I could purchase one. It was a huge slap in the face for all the $$$$ I had just spent with them. I wouldn't recommend this place at all.

Sharon provides great service, gowns, and fit.

Get your PERFECT dress here!

We were next to them at the Perfect Wedding Guide show and it was such a pleasure to be by them. The next weekend I then went with my sister n law to look at gowns and had a great experience. I will certainly recommend Gown Gallery to anyone I meet. You should be proud of the staff that you have working there, they really know how to treat a customer.

I love Gown Gallery! I've worked with this splendid crew a bunch of times and always love to drop by to visit. They have the most incredible collection and bend over backwards to serve any customer. They've also graciously sent customers my way and every single one of them has given glowing reviews, so that tells me that others are having as fantastic an experience with Gown Gallery as I have been so fortunate to have.