Long Beach, CA 90815
(map) Phone: 562-426-0555
Reviews for The Grand Long Beach Event Center




This first half of my review is based on customer service in the planning stages, as i have not yet had my reception (3 more months! yay!)
Natalia is an absolute dream to work with - fast, responsive, accurate, and always has a smile on her face when talking to you!
Since i am planning from 300 miles away, I had not had a chance to visit, but based on the reviews, my MIL's recommendation and other ladies here on PW, i just went for it and booked, seeing as we are on a short time frame than most, with only 3 months left to go.
Needless to say, Natalia has been a God-send! I know i will not have to worry about food and bev or customer service come the day of our event!
12-10-2009:
After the reception has come and gone - I can't rave enough about the service at the Grand. From the receptionist to Natalia to the manager Besso, it has been a dream working with everyone at this venue! The appetizers and dinner were all yummy and the waitstaff was punctual and very professional! If I had my wedding to do over, I'd definitely choose the Grand again based on this experience with them!




We had them cater our lunch reception at the Earl Burns Miller Japanese Garden. It was great food for a great price!
The chocolate fountain was a major hit. Everything was nicely set up to match our theme.
The staff was very professional, attentive and friendly. Very easy to work with and reliable.




Our sales reps reps were awesome. She worked with our budget and got us a beautiful room with a great package at a wonderful price. I had to change the room last minute because our guest list grew and grew and the sales rep worked with us and the couple who had the bigger room so that we were both happy at the end (luckily the other couple had less guests than anticipated.) The food was superb and all of the staff before, during, and after was great.




I had a wedding at the Garden Room for 112 guests. The event coordinators, Jodi and Viviana, were just fabulous. They responded to ~60 emails from me. They replied promptly and effectively. Their wait staff is excellent. They served the hot food and everything went well. They cleared the plates quickly and were incredibly hospitable. Absolutely no complaints. Fantastic.
GUEST




I'm am so happy I chose The Grand for my wedding reception. They staff was so very helpful, the coordinator whop worked wit me (Jodi) was awesome and they just helped my whole day go by without a single problem. all of my guests loved the food, the facility was absolutley beautiful. it was the reception of my dreams. i highly recommend The Grand for the bride/groom that's look for a high quality one stop shop for their wedding reception. having it here alleviated so much stress.
GUEST




The Grand made our 'wedding dreams' come true!!! EVERYBODY was blown away with the Grand Ballroom and the service. Lisa McIntyre is phenomenal!!! She was always available to answer our questions and made the wedding planning so easy!!! I would, and do, recommend The Grand to any couple that wants the best value for their money and a wedding that will have people talking for months....ours did!!! =)
Vendor response to review
Yes, Lisa is Great. She is now overseeing some of our Operations as well, so believe me, our venue is growing, updating it's Operations department to make it even better, and we definitely keep receiving great reviews! Thank you!
GUEST




The food is amazing. My wedding was 2 weeks ago and I have family still telling me how good the food was. They are very generous with their alcohol in the mixed drinks. I honestly coiuld not say anything bad about this place. Viviana was my sales person and she is a sweetheart.
GUEST




This place is beautiful. The food was incredible. Alex was our coordinator and she was more than helpful. They really take care of their clients.
GUEST




Had our wedding ceremony in the Palm Terrace and our reception in the garden room. Received many positive compliments on the location, hors d'oeuvres and dinner. Alex Weiss was our coordinator and she was a pleasure to work with. She was very helpful with all my questions and always responded in a timely manner. The staff was very professional from the servers to the bartenders.
GUEST




If we could do it all over again we would definitely do it at The Grand. Everything was perfect from the rep who helped us (Viviana), to the food, decor, and service. They are the absolute best at what they do. We are want to have our 10th Anniversary there as well! Thanks for everything The Grand!
GUEST




My husband and I worked with Viviana at the Grand for our wedding event. I can't tell you how wonderful our experience with her was. She always emailed or called us back the same day, and if she was busy, she would let us know so that we weren't waiting and waiting for her. Everyone said how good the food was. We chose the salmon and prime rib for our guests and everyone said how tasty the salmon was, and how tender the meat was. The appetizers were also a huge hit with the salmon and cracker bar. The waitstaff was polite and made sure we were okay. All our vendors had a very easy time with the Grand. The Grand provides a cake when you book with them, and we chose Torrance Bakery, which was also a pleasant experience and had the best cake. I would highly recommend this venue for your special event. They really do take care of you, and Viviana is the sweetest person to work with there.
GUEST




I have nothing but positive things to say about the Grand. Viviana, our sales person, was so helpful and responsive to all of my requests, I must have emailed her dozens of times with questions and she responded quickly every time. They were professionals in every aspect. Our reception room was set up complete with table linens by 9:30am for a 6pm start time. So i was able to do last minute set up there myself and not be stressed for time. Also, I received many compliments on how good the food was - we served chicken with melted goat cheese. It was delicious. I would highly recommend the Grand to anyone for ceremonies and receptions.
GUEST




the grand was very helpful in helping me plan my wedding. the staff was wonderful! they were polite and very helpful and treated my guests and my husband and i with the utmost respect. I had a wonderful time on my wedding day. i loved it especially because we did everything at one venue, including ceremony. good times!
GUEST




We just had our wedding and reception at The Grand. All of the details were taken care of to our satisfaction. We had no worries on the day of the event. We had a wonderful wait staff and contact person. All of our vendors were pleased. All of the planning--from the booking of the room, to the tasting, to the menu selection--were all very straightforward and easy. They were even able to accommodate our small (75) number of guests.
GUEST




The Grand was a delight to work with. They are VERY attentive, will help you set up your menu. The tasting was amazing, and so was the final result at the wedding! They will also let you switch out some things on your menu if you get a package which was very nice. Their servers were friendly and made sure to check with guests often even though it was a buffet. Don't hesitate to use them, they do a wonderful job.
GUEST




From start to finish, this venue was nothing short of exceptional. The site inside and out are beautiful. The food is amazing and a fantastic value for the price. They included all the linens, chairs, cake, and much more in their reasonable package pricing. The staff is fantastic too! I recommend this venue to everyone having a wedding in Southern California!
GUEST
GUEST




My husband and I decided to get married at the last minute. We were going to go to the court and get married and my mom and sister in law said NO WAY! So we has a month to put together a ceremony that was going to accomodate 65 guests. The Grand was AMAZING!!!! The staff was so helpful and we got the mexican buffett and the food was sooo good!! I can't tell you how many compliments we got on our wedding. Lots of parking.... You can't beat their prices either :-)
GUEST




Viviana was a great event coordinator and ensured we had an amazing event!
GUEST




Although, The Grand was not a choice we made (it is the only caterer you can have at the EBM Japanese Garden), it is the best choice in the Long Beach area. The food is so amazing, we talked them into letting us come to two tastings (I so needed one for the wedding and one for the rehearsal dinner ;). Becky was so accommodating and we got everything we wanted.
GUEST




IÂ’d recommend the use of this very accommodating venue to any bride to be! The venue staff, food and location were ideal! I'm still receiving compliments on how great the food tasted the location, the wait staff and the room. Thanks for making my day special.
GUEST




Very, very pleased with this reception venue. Very professional, the site it beautiful and was a perfect fit for what we were looking for. Also very accommodating to last minute changes.
GUEST




I had my wedding here 6/18/11. The venue was beautiful and for a banquet hall catering for 160 people, the food was better than one could expect. It was actually pretty good!Our even manager, Alex was awesome, she helped move everything along and the whole planning process was smooth and really non eventful (which is a good thing).The only mistake was that on the day of the wedding, they got my tablecloth color wrong. We had 45 minutes before the guests started arrving and when we found out that they messed up the color, they fixed it in less than 15 minutes for all 17 tables! So yeah they got it wrong, but they were able to correct it almost immediately which was great.As for service, the ONLY complaint our guests had was that when they served the wedding cake, they cleared the tables before some of our guests were even able to have some cake! But if thats the worst complaint i have to mention they hey... that tells me the wedding was great!Great value for the venue and great venue - they bundle everything up for you so nicely it really does take the stress out of wedding planning. I will definitley use them again if I ever have another large party to throw.
GUEST




We recently got married at The Grand in March, and we were content with the results. My bestfriend and I had been looking everywhere for a venue that was beautiful but affordable at the same time. Upon some web research, we found that The Grand was having a promotion for 20% off. We fell in love with the Monarch room because we could meet the room minimum (150) and it was more private compared to the other rooms offered. Of course, it was booked for all the dates we wanted…but we were taken to the Grand Ballroom where they had beautiful swag hanging from the ceiling and gave a very open feel. We presented the promo we found online and raised concern about meeting the room minimum (220). Our consultant at the time was very accommodating and tried to work with our budget, since we had budgeted for a smaller guest list. She put our day and room on hold, and if offered another promo if we booked within a week (free appetizers). We put down a deposit and booked our special day! Once we booked the venue, we felt huge relief! Everything was starting to come together.We did run into a bump in the road when we tried to reach our contact a few months later. I did not receive any response… two emails later and a week later…still no response. At this point, I was a little stressed out and called the front office, in which they informed me that our consultant was no longer with the company. I was disappointed that my emails were not being responded to and that nobody had notified us of who the new contact would be. I was quickly transferred to Viviana. She was really a doll and was responsive through the rest of the process. After we resolved the consultant issue, everything else was smooth sailing. We had our tasting, and chose the Salmon & Chicken Marsala as our entrée options. Other than the normal items on the worry list, we were really hoping for some great food and appetizers. The Grand has about 2 tastings a year in which both prospective and currently booked clients are able to see one of the rooms dressed up and have a tasting of their menu. For appetizer, we really enjoyed the NY Strip Steak on a baguette, Ahi Tuna on cucumber slice and cheese tray. At the tasting we had options of prime rib, shrimp, salmon and chicken. We particularly enjoyed the salmon, which we chose for one of our dinner options. Our 2nd split menu was the chicken. The shrimp was nice, but we felt it was more of a side dish and it may get cold by the time it was served.Results: We received a lot of compliments on the venue and the food. We really could not have found a better place for both the quality of food, beauty of venue and the price that it offered. It was convenient having both the ceremony & reception at the same location because guests did not have to drive around looking for the reception venue, and parking was plentiful even with another wedding going on.
GUEST




I'm really glad that we chose The Grand as our wedding venue. Although I was disappointed that our salesperson would not be present on the day of my event, the staff and banquet manager bent over backwards to help us out. They provided extra details to my friends while they were setting up and were well organized and on the ball.1) Food - The food was great, especially considering the price. Everyone loved the buffet and raved about it afterwards. I didn't get a chance to have any of our spread during cocktail hour but it seemed to be well presented and no one complained. Our only complaint was the cake service. They refused to cut our top tier (perhaps a language barrier issue) despite my repeated request because it was a different flavor and we wanted to share it. Also, many people didn't get any cake because it wasn't left at their seats while they were dancing and no one could find it later. I have no idea where the extra cake ended up since so little of it was eaten by guests.2) Bar - We were in the Garden Room and had the ceremony on the Palm Terrace so my guests walked past the bar on the way to the ceremony. It was great that our bartenders (who were wonderful) were already set up before the ceremony so everyone could get a drink on the way in. It actually made it a little tough to corral the guests out to the patio for the ceremony, but everyone seemed to appreciate having the cocktail tables and bar set-up so they could mingle before the wedding.3) Ambiance - I love the decor of the venue and the unique set-up of the Garden Room. It's cozier, but not too small, and it didn't feel like your standard wedding banquet hall. The lighting is perfect without extraneous spots or up-lights.4) Set-up - It's unfortunate that there was another wedding immediately before mine, but I guess that's what happens in June. We had limited time to set-up so I didn't get to participate at all. If you want the room to yourself all day, I recommend getting married in a less popular month.5) Overall - Everyone loved the venue. I'm glad they have plenty of parking right next door. They are conveniently located near a Marriott Residence Inn so we had our hotel block there. You could hardly tell that there were two other weddings at the same time, except for the dance music that started blaring during my ceremony. Make sure they shut all the doors before getting married on the Palm Terrace.
GUEST




The venue was perfect and my sisters wedding turned out beautiful. The wait staff were very nice and accomodating to our needs. Even our bartenders were wonderful. The set up for the ceremony was perfect and the reception set up was more than I expected. Our consultant Natalia was very helpful in the beginning of the process but as things had to change due to some personal matters, she became a liitle harsh with us. I feel that as our consultant it would of been nice to see her on the day of our event and to ask us how things were going.I would recommend this venue for weddings, or any big event.
GUEST




Loved my evening at the Grand! We felt like VIP's all night, and we're still getting raves about our food! What a night!




The Grand is an event center with several different rooms to choose from. They have good menu selections, and no rental fee as long as you have the min # of people for the room. The planning process was painless, I worked with Lisa McIntyre who was such a great help. She never grew tired of my emails or calls, was always pleasant and prompt with her responses. She eliminated the need for a coordinator. Their day of execution cannot be beat, everything went off without a hitch, many of my guests were impressed with the wonderful service.
GUEST




The room we used was so beautiful and flexible due to the all wood floor. The linens were very nice. The food was excellent and worth the month. They worked with us and our budget. I would recommend this location to anyone who wants to have their ceremony and reception in one location. The location is easily accessible from the freeway.
GUEST




The place books up quickly but guest service representatives are helpful and accomodating. We were able to customize our menu according to our needs as well as the price per person. Waiting staff are corteous and friendly.
Vendor response to review
That's our signature, we're proud to be family run, to be flexible, friendly, and always willing to "work with you!" to make YOU happy...Thanks for the great reviews!
GUEST




We had our wedding in October 09 in the Garden room and we had Natalia as our coordinator. We booked our event in March. I made a lot of changes during our wedding planning and didn't know that we were locked in to a much higher rate. No one ever tells you this during your wedding planning. I would suggest not to over estimate how many guests you will have and choose the cheapest menu plan possible (this is a suggestion for whichever caterer or reception you get). You never know what will happen down the road. You can always upgrade, but never downgrade at venues. I had wanted to downgrade my bar tab, and they couldn't accomodate that. I also wanted signature drinks, and they couldn't accomodate that unless i upgraded to the platinum buffet. I had thought I would have at least 100 adults and 20 children, so I guessed at 100 people. We only ended up with 80 adults and 20 kids, so I still ended up paying for 100 adults. For the most part, they were able to accomodate my many requests. Natalia was quick with responses via email, she was very professional. The presentation of the buffet was nice, the setup of the tables was nice, everyone loved our bar area, it was so art deco-ish. The food seemed good to me, the buffet was plentiful along with our chocolate fountain. But a few of our guests did say that the food wasn't great but to each his own I guess. The patio area was great! We had our photobooth out there and a few cocktail tables for our smokers. We had our wedding on a hot Saturday night and the whole venue was PACKED. Every single reception room in the place had a party and people were kind of crashing all the different parties (I didn't mind too much, my guests were doing it too) so be prepared if you pick a Saturday night or a busy Summer or Fall night.It was a fun reception venue for the actual day. Got a lot of compliments from guests.
GUEST




Yummy food! A little pricy, but they did a wonderful job.
GUEST




Natalia was great but no longer works at this venue. The rest of the staff I encountered was average. My recommendation is this, if you want an affordable event, book a Friday night special with this venue (one of the best deals in town) but carefully scrutinize the contract at every revision, and make sure your gifts aren't left unattended.




Both our reception and ceremony took place at the Grand. The venue was beautiful and customer service before the wedding was great. However, on the big day I received no help from the venue or sales associate and never received as much as a thank you. I felt as though they should have visited me at least once during the day to make sure I had what I needed.
GUEST




My husband and i were having our reception here for our wedding.In the beginning we chose them because they were right down the street from our wedding location, about a mile down the road. We liked the room and the price was within our budget. Parking was easy in the garage and the room was nice.Cons: If you book an event with them that is in the evening, there could possibly be an event BEFORE yours, which means your vendors will not be able to set up there and no one will be allowed in until a certain time. We were told the earliest our event could start was 6pm when our ceremony ended at 3pm. This was their exact words "Sorry, ALL of our events begin at six or later-The only way to begin earlier is if you buy out the morning which is $3800."We were trying to follow a sensible budget here and that was a lot to ask for the morning time which we weren't going to even use!!!We had an issue as we had been communicating with one of the reps there and she just did not communicate to us certain important issues, for example we wanted to do the food tasting and had scheduled our flight and everything for it ( we live in Bay Area) and it changed, and no one bothered to notify us! We actually called THEM, and then found out. In the contract it did not state to rent the draping to decorate the room included tax/tip, only that it was a flat rate. No one told us this, so when we asked we were told that's just "how it was". Luckily the manager Lisa stepped in and talked to us about it and why those fee's were charged. Cons:We had to do the tasting for the food selection and meet with our rep and they wanted two different meetings for that, when they knew we were located 6 hours away and couldn't make our way down there that easyWe were told they could not help us with any of our set up, luckily my florist was more easy going and sweet about that and helped out. Also my groomsmen right before the wedding had to go over there to set up the favors because the grand would not do that. I thought that was not very accommodating.We did end up going to the tasting, and vegetables were WAY over cooked. I wasn't impressed with the food as much, the chocolate fondue fountain was great though.We weren't told who our "captain" was and didn't have a phone number for them until a day prior to the actual wedding date. That was stressful because there was no one to talk to in case something were to change!!They charge a corking fee if you bring your own, we were only bringing one bottle so the fee was waived.After having many issues with them, I felt as if they were trying to be more accommodating but before that I felt they were just trying to charge us and make money. And there were many misunderstandings about things making it difficult for us to work with them.Pros: General manager was accommodating if there was an issue brought to their attention.They were willing to set up a private tasting for us even though it wouldn't include all the dishes at the real tasting, but this was only because no one told us the date and time had changed.They were good mostly about emailing us back when we had questions, but somehow it seemed like we always had to ask the question rather than them telling us. They wouldn't go out of their way to tell us otherwise.I asked about using the bridal private suite for bustling and they said that was okay.They had promotions such as for booking early they gave us some h'orderves no charge. They paid for the most expensive h'orderves so we only had to pay for the lesser amount. Our video camera was left and luckily someone put it in a room with our name on it and the janitor helped us get it, which was great.
GUEST




I was helped by Natalia and I was planning on getting married in August with this venue. I gave my deposit of 2000 dollars and had asked for the largest room because at the time I was planning on having 250 guests. Since the economy started to effect us financially I asked Natalia if we could use one of the smaller rooms instead since we were financially not able to accommodate 250 people. We wanted to reduce it by 200. She told me there was nothing she could do because I had signed a contract and they could not change it. I told her that I still wanted my wedding there I just could not afford to have as many guests. She told me the only thing I could do was give another deposit for another room if I wanted to do it there. I lost my 2000 dollars and will never do business there again. Although it actually worked out for the best I had my wedding at the Skylinks where I didn't have to share the venue with anyone else. Also at the Skylinks they have a beautiful waterfall and wonderful landscape I was able to take wonderful pictures there for my wedding.
Vendor response to review
Dear "Renesita2009" as I mentioned on your "guestbook" I'm sorry things turned out this way for your event. I was just following the rules of our location: Deposits are non-refundable, and non-transferable. I wish that with these economic times we could be more gentile about these situations, but it's just an established Term & Condition (signed by ALL CLIENTS at the time of booking) and we can't budge, I'm sorry about that. I wish we could have found a way to still host your event, but again, I was following the guidelines of the location. I'm still glad you were able to celebrate this most important occasion and that Skylinks took good care of you.
Great location & staff you won't go wrong booking your event here.
Awesome company love working with them.
The Grand Long Beach Event Center is a beautiful place to have your wedding reception or special event. The rooms are very detailed & clean. This place specializes in events. They also have an area for ceremonies if you'd like to have your ceremony & reception at the same location. The staff is friendly & helpful.
Her set-ups are fabulous!
The Grand is a multi-faceted event location in Los Angeles county - (near also to Orange County California) From business luncheons to weddings to quinceanera blessing ceremonies or memorial services, The Clergy Network has found The Grand to be a popular location for conferences and various life celebrations. This easy-to-find event venue features a number of banquet and ceremony areas. Contact The Grand of Long Beach's creative and personable sales and banquet coordinating representative, Natalia Cherubini for details. The Clergy Network of Southern California.
I have worked with the Grand Long Beach Event Center for over 20 years. They are experienced in all events and have a wonderful array of rooms and venues to work with. Their Professionalism with all their clients is remarkable this day and age. They really do know the words Customer Service. I personally have known then for this 20 years and have enjoyed working with then in all their areas. Lynette Roberts
I can't say enough about how impressed I am with the service, quality and knowledge of The Grand Long Beach Event Center. The staff is friendly, accommodating and professional. I highly recommend Them for any wedding!
Beautiful Facility!
The Center is a great place to have any kind of event. From big to small, they have the perfect room for your occasion. Having worked at the location for years, I know that they put the thought and care into their productions to give the client exactly what they want. I always enjoy working there because I know that I won't have to worry about them.
The Grand is a great place to have any size or type of event. All the rooms are completly different to fit your size group and tastes and the food if fantastic
Here is a venue that has the best of both worlds. Great service and a great value. The sales staff is top notch, warm and friendly. We've had the pleasure of working with them almost 20 years now. Some of the many things I think Brides will love:1. They have their own free parking structure2. Valet style entrance, host to help guide guests to their ballroom & onsite operations manager3. A room to fit your style and guest count of 50 to 400 guests4. Extremely knowledgable, friendly and fun sales staff5. Attentive and courteous banquet staff6. Great menu, linen and bar options7. Best value in Southern CaliforniaStation Identification Entertainment loves working at the Grand Long Beach Event Center and you'll love having your Big Day their too!
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