THE PERFECT BRIDE
Rocky River, OH 44116
(map) Phone: 440-331-5113
Reviews for THE PERFECT BRIDE
GUEST




I would give The Perfect Bride negative points, if possible. Attempting to shop here was easily the worst shopping experience I have ever had. The store stocks beautiful dresses from great designers, but you can find the same designers at many other stores in the area. Additionally, the store has a nice store front with pretty displays. However, none of this is worth dealing with the horrible customer service.
I have eight bridesmaids, with a high budget for all dresses, plus an additional budget for shoes and accessories. The Perfect Bride lost a sale of several thousands of dollars by being rude and inattentive, as well as offering absolutely no customer service.
I later called the store to explain why I was upset by the actions of the employees, and that I was canceling my next appointment. The manager said "oh sorry, have a nice day" and hung up. It's amazing to me that she did not sincerely apologize, or even try to make up for it!
All I can think is, business must be good! For the employees and managers of this store to act so careless and rude to prospective clients. So, I will spread the word to all of my friends and family members, to encourage them to avoid this store at all costs. Dear reader, they do not deserve your business. Shop somewhere else! Bella, Leonardo's, Dora's, Demetrio's, Matina....all are great options. Just do NOT shop at The Perfect Bride.
GUEST




The Perfect Bride is a beautiful place to shop for a dress, and is nicely laid out so that the dresses you try on are displayed well. Renee, my consultant, was very professional and worked to determine my style needs and provide dresses that both matched what I was looking for and branched out in directions she thought I would like. She provided her opinions after I had already made my decisions, which was greatly appreciated. I can't recommend The Perfect Bride more -- it was a wonderful place to shop for gowns!
GUEST




The ladies at TPB are truly wonderful! From the moment I first walked in, to my final fitting, I felt at home here. And I sure learned all the tricks of the trade- how to sit in the dress to how to use the ladies :) Thank you for being so kind to me!
GUEST




I loved, loved, LOVED working with everyone at The Perfect Bride! The girls there are SO helpful and they made me feel so comfortable. I felt 100% confident that they would take care of everything and that it would all turn out perfectly. Charlotte helped me try on just about every dress in the store until I found the perfect one :) She was patient and full of suggestions and ideas. She gave me things to consider and think about that I hadn't before. Not only did I find my dress here (and veil), but I also found those for our flower girls, bridesmaids, and even the matching/coordinating ties for the groomsmen. They practically dressed our entire bridal party!
I honestly can't say enough about this place and EVERYONE that works there - THANK...
GUEST




This is a small, boutique wedding shop, so most of the dresses were out of my price range. Also, I wanted a short dress, so no place had a large selection. However, the best thing I can say about this place was the dress I got was double my budget, but they sold me the barely worn sample for half price. Alterations were not cheap, but not too expensive, and same for the accessories I got there (hair clip, jewelry, veil). The people there were nice, though not as attentive as the people at David's Bridal. However, they gave me a great deal and I got a really unique dress.
GUEST




I never really had any problems with any of the wonderful ladies I met at The Perfect Bride. Each one I dealt with was friendly, helpful and not pushy at al! Even when there were a couple huccups with appts. or communications, they did whatever I wanted to correct the problem. I would definitly reccomend them to my friends!
GUEST




The Perfect Bride stands up to their name...they made me feel and look like the perfect Bride! The staff listened to my thoughts, price range wishes, and dreams and found me my perfect dress. They also did all of the alterations and kept my dress for me until our big day. For me this was a huge plus! I would highly recommend them!
GUEST




These folks know what they're doing - they provide true customer service in an era where it's difficult to find. I had a fantastic experience (I visited 3 other stores with horrible experiences!) and would highly recommend any bride purchase their dress thru this store.
GUEST




The fact that alterations are included is great! Miranda, their seamstress is wonderful. Renee was also very sweet and a great help. The only bad thing is that the owner is kind of a jerk and makes you feel like you are a nuisance being there, especially after you purchase the dress and are there for alterations. Her daughter is nice though.
GUEST




Bought an absolutely incredible dress here!!! It needed some altering to fit just right and their seamstress, Miranda, is phenomenal! She is a true professional. Alterations are included which is also key. However, the only complaint I have is that some of the saleswomen are very rude. After bringing them over $8000 of service from my dress and BM dresses, they still never remembered me despite going there over 10 times. Also, one of the women was rather rude insulting my bust size. However, if you don't care how you are treated and just want a phenomenal dress.... go here!
GUEST




By far the best bridal salon I visited! The staff is so friendly and welcoming and Miranda, their alterations girl, is phenomenal! Alterations are also included in the price of the dress which was a great value! They didn't have a very big selection withing my budger (less than $1K), so they might not have something for everyone but I definitely recommend checking them out! Make an appoinment though because they seem to always be busy!




I went to The Perfect Bride as a bridesmaid for my best friend's wedding. She had a party of nine, so defintely opportunity for a lot of business. We were all offended by the rude service we received. The girl who dealt with us kept muttering under her breath and walking in on us in the dressing room. One of the dresses I was modeling for the party became the envy of another customer, so our associate told me to take it off right away so the lady could try it on. Trying to give the girl the benefit of the doubt (maybe she was having a bad day) we went back for measurements a week later and she continued on with her blunt rudeness. We later came to find out she was related to the owner, but still... that's no way to conduct business in a boutique.
GUEST




I loved loved loved my dress and Miranda made sure it fit me perfectly. The fact that alterations are included is a real deal. I broke my wrist the week before my wedding and Miranda was able to make me a cast cover that matched so it wasn't so obvious. The quality is service is amazing!
GUEST




I ordered my hair piece and Dessy Bridesmaid dresses here. The dresses were beautiful and although they did not have a dress in the color I wanted, they did have excellent color swatches. I wanted to purchase a pair of matching flats and they called me to let me know as soon as they came in. Most of the girls had to significantly take in their dresses when they received them though. If your weight does not fluctuate at all, I would ask them to purchase a dress more true to your size. There was some miscommunication between the boutique, myself and my maid of honor. I had been told the wrong person's dress was in and my maid of honor (from out of town) went ahead and paid for the remaining portion of the dress before either of us were ever told that her dress had not arrived. This was also the first place I went to try on wedding dresses and the staff were both knowledgeable and helpful about finding the neckline and color of dress that would be most flattering to my body. Unfortunately, the dresses were out of my price range and I had to go someplace less expensive for my dress.
GUEST




Stumbled upon the store by accident but it's a good thing I did since I ended up buying my dress here. Had a good selection of elegant dresses. They carry some more expensive designers, so there are some expensive dresses in the store, but I was able to find something I loved within my budget. Staff was helpful, not pushy. Seamstress was fantastic, my dress fit like a glove. I'd reccomend this store to a friend looking for a classy dress.
GUEST




I was so happy that I had an experience with THE PERFECT BRIDE.The boutique was specious and carry all kinds of gorgeous pieces. And I loved atmosphere in it - very relaxing and stuff is very helpful.




I went to many other bridal shops before purchasing my dress at The Perfect Bride and was not pleased with what I saw. The sales associates were pushy and barely listened to what I said I wanted my look to be. The associates at The Perfect Bride gave me time to look around on my own and find my perfect dress. Once I decided to purchase it, they were more than helpful with scheduling my fittings. I have had such a wonderful experience with them!
GUEST




I bought my dress from them but they were just plain rude and made my MOH cry. They couldnt understand why we wouldnt want matchy-matchy bridemaid dresses and made us feel bad/stupid. Had another store in the area carried my dress, I would have shopped elsewhere.
GUEST




Although it is a smaller shop, the have a larger selection. The perfect bride has a beautiful selection of dresses and the attendants are helpful.
GUEST




The Perfect Bride tends to get mixed reviews, but I can assure you that Carly is fabulous to work with. She was the one who helped me the first day we came in, and made trying on the dresses fun and easy. And who can't appreciate compliments!?? :) Fittings went smoothly and alterations were done perfectly. My mom had bought her dress at another local bridal shop, but after problems with her alterations process, we asked TPB if there was any way they could help her with her's. They were so accommodating and made sure my mom's dress was ready to go and had a perfect fit. You can't expect bargain prices from TPB, but I never once doubted their ability to assure a beautiful, well-fitting dress on the big day.
GUEST




Both my sister and I bought our wedding dresses here and were very pleased overall. My associate helped me find a dress that fit me to a T, and never tried to force the wrong dress on me. I felt very comfortable with her and trusted her assistance. The seamstress (alterations are included... a plus!) was wonderfully sweet and excellent at her job...my dress turned out stunning. Also purchased our flower girl dress here and it was absolutely adorable. Only negative is that I do agree that service is spotty...sometimes I stopped in to check in on the dress shipment or look for accessories and was treated like a queen, other times I could barely get anyone to speak with me. Bottom line: some associates are absolutely excellent, others need a course in customer service.
GUEST




I only gave myself 5 months to plan so I was in a rush to find a wedding dress. I went with my mom to 6 stores in one day. It was the last store that we went to and the dress I bought was the first dress I tried on there! Renee was so sweet.
GUEST




I had a great experience with this bridal shop! They were so sweet, accommodating, and amazing to work with. They ordered my bridesmaids dresses and I ordered my dress from them. Their seamstress was so great too.
GUEST




I loved the alterations that were done on my dress at Perfect Bride. She did a great job.
GUEST




I was a bridezilla when it came to my wedding gown. Nevertheless they patiently worked with me and customized my every request.
GUEST




I got my wedding press at The Perfect Bride. It turned out absolutely gorgeous! The only thing that really made me mad, is I did not agree with the size the employee measured me at and when I argued it she said if I went with the smaller size that they would not be responsible for alterations. I then went with the bigger size and when the dress came in it was huge! I could have slid it right off of me! I had to have a lot of alterations and I was nervous. And no, I did not lose a bunch of weight. I really did like the seamstress. She did a great job!
GUEST




This is the first place I went to look for dresses. It is also where my sister got her dress. I ended up getting a Henry Roth dress, veil and headpiece. A month after I put down my down payment I received a phone call from the owner explaining that Henry Roth was going out of business. I was still able to get my gown and it came in, in more than enough time.
At times when I went in they were nice to me and at other times I felt like I was a burden to them. I would recommend my family and friends to go there and look what they have.
GUEST




I stumbled upon this boutique while shoe shopping nearby, after a bad experience at a certain chain bridal store left a bad taste in my mouth. I had no appointment and Susanne fit me in easily. I was also planning a destination elopement wedding on about 2.5 months notice, and they never batted an eye (as the chain store had, and then LAUGHED at me). They politely explained that I might not be able to get any dress that I wanted, as most dresses take a few months to be ordered. My time constraints were not a problem at all. My only complaint was not being able to take pictures as my mother doesn't live near by and was out of town that day. I got to spend as much time as I needed trying on whatever dresses I wanted, and veils. I ended up with a beautiful (discontinued) Paloma Blanca dress that I received endless compliments on.




I loved my dress. The seamstress and owner were great help. It was special ordered to fit all of my measurements. My only complaint I would have was that the pads that were stitched into my dress made my boobs look too big.
GUEST




The Perfect Bride is a relaxed place that the service is good. The bridesmaid found the dress she was looking for. The service was fairly good and the selection was not so bad. They do not have as many dresses as other bigger shops but they had nice quality of dresses. I liked the dress she got from them and so did she. The wedding extras were nice to as they had shoes and veils and other nice wedding accessories. All I can say is the shop had quality dresses and quality accessories which is what we liked.
GUEST




The Perfect Bride is a great little boutique and I loved the dress and veil that I got there. All of the staff was very nice and accommodating. The selection was great also - I probably went to 6 bridal gown stores before The Perfect Bride and didn't find anything I liked half as much!
GUEST




I purchased my gown out of state and this store provided alterations even though I did not purchase my gown there. That being said, my bridesmaids' dresses were all purchased there. I agree with other reviewers where the service was spotty, and on more than one occasion, others in the bridal party and myself felt that the sales staff was doing us a favor by talking to us, or that they had better things to do. One bridesmaid's dress was ordered in extra length (unnecessary, but additional alteration charges apply for hemming in that case, so it's a double whammy) and she was told that there was no way that they could alter the bodice to fit her properly. My goen's alterations came out well, however I had to tell them at my second fitting to let some out, since they took in more than was agreed on in the first place, plus there were issues with the weight of the bustle and inadequate reinforcement. I would recommend the store for the quality and selection of the dresses, but be prepared to pay equivalent prices and do not expect consistant service.
GUEST




The shop is clean, bright, and the dressing rooms are adorable. I wished that it could have been possible to take pictures in certain gowns, but this is not allowed for reasons that were not explained.
The service I received was outstanding at times, and sometimes quite spotty. Lauren Hubach, who is no longer on staff, was an outstanding salesperson. Her knowledge of the fabrics, the styles, the cuts -- my word! She probably knew the bead count on most dresses -- impressed me and led me to find my gown. The owner of the shop, Kathy, was fairly helpful, too, and also good-humored. A couple times, though, I called the shop and received a very disaffected clerk who treated me as a pesky number. Once, upon sending in my downpayment for the dress, I failed to receive a call that the check had been received and the shop went ahead and cashed it anyway. I called to indicate my frustration and I was met with profuse apologies.
The Perfect Bride is a fairly priced, client-oriented bridal shop. If you are looking to purchase a wedding or bridesmaid dress in the Cleveland area, I suggest that you at least stop in for a visit. It may be a dream come true...
GUEST




Gown was Dupioni Silk and amazing! Loved the sales people too! They really cared about my day and my stress.
I've had the pleasure of watching the Perfect Bride team at work. They are an amazing group of women who really know what they are doing. Their selection is far above and beyond what you will get at any "discout" or off-the-rack store and they are a location that is available as the only location to carry certain designers. They pricing is surprisingly low compared to the high-end, high quality dresses they carry! And they are located in a prime location to manage a shopping and lunch day trip!
About THE PERFECT BRIDE
Providing Bridal Perfection since 1992" Next to the Groom, the second most important piece of your Wedding Day Dream is your gown, and we think shopping for it should be as much fun as finding him



For more information please contact us at (440) 331-5113 or info@theperfectbride.com
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