Great Performances

The food was absolutely incredible, and the room looked gorgeous. I have no complaints about Great Performances from the day of my wedding. They did a wonderful job.
However, we did have difficulty with them along the way. Our Banquest Manager, Porfi, gave us a hard time about every minor change, and seemed to really be nickel and diming us. He originally gave us the impression that it would be $500 to extend the reception an hour (the normal time they do is 8:00-11:00, and that seemed too short for us). It turned out that it cost over $2500 to extend an hour.
Also, he originally gave us a rental estimate of $6000. Although it wasn't Great Performances didn't provide the actual rentals, they had a "recommended vendor," except that they were required for anything food-related (plates, flatware, etc.) Then, when the rentals company gave us an invoice, it was for over $11,000. I thought that was outrageous, and we did get them to lower the price, but I didn’t understand how the estimate could have been so off considering that Great Performances does weddings at my venue every weekend. Shouldn't they have a better idea of how much things cost? I didn’t get anything that was extravagant or out of the ordinary.
After the wedding, we had problems locating my husband's aunt’s camera, which she left at Wave Hill. She tried repeatedly to locate them and was told they were not there. My husband had to go over there and insist on speaking to Porfi, who continued to insist they were not there. Finally, he disappeared and returned with the camera.
If they hadn’t been charging so much money, I probably wouldn’t complain about these issues. However, they charge a lot, and we really expected to get five-star service. This was our most extravagant investment in the wedding, and they were the ones who gave us the worst service.