ShaneCo - Portland, OR

Very good customer service. They have great ring selection. Better to buy diamond and have them set it. It was a bit hard to get a specific price quote for a specific diamond.

My fiance and I went into Shane Co. because we had heard some great things about what they can do. As we walked in we stood around for about 5 minutes (there were only a couple people in the store (maybe 6 people) and quite a few associate standing around talking) before my fiance asked if someone could help us. The women rolled her eyes at us as she came over, she asked our budget and sighed (it was only $1,000) as she pushed us onto another associate who was already helping another couple. Again we stood around waiting for someone to help us. When the second associate finally came over she spent two minutes with us asked us what we wanted then walked away to help the other couple. When she finally came back (five or so minutes) she slapped three rings down that didn't come close to what we had described. I wanted diamonds down the band and a single stone, she brought a three stone (way out of our budget) with a plain band. She didn't even wait to show us the bands she brought, just threw them down and walked back to the other couple. When we finally got her attention for more than a couple seconds we asked the possibility of a custom band using two diamonds that I own. She again sighed at the thought, and told us that it wasn't possible and took the rings she had brought away. After this we were so tired of this place we left and decided to check out Fred Meyer Jeweler instead. We were blown away by the service and went back for our wedding bands as well.

The sales department is amazing 5/5! The customer service department is hit or miss. It takes quite a while if you need a ring resized and we had to be pushy to get any results. Also, my band broke on my ring due to sizing the ring improperly. Never got an apology and at first they wanted me to wait 3 more weeks to get it fixed.

After searching high and low for the just right diamond at a reasonable price I stumbled upon ShaneCo. They had the best service and prices of all the jewelers we had visited. Not only that, but they didn't charge a fee to bring in a diamond for you to look at! Both my husband and I were blown away by their flexibility and kindness.

Although the cost to set our diamond was a little steep since we brought in the diamond, we were very pleased with the service, selection, and professionalism. As the groom, I was very impressed with the flexibility in customizing the ring as well.

My fiancé purchased my engagement ring at Shane Co., and it arrived from Seattle within two days. He was able to get the ring and the wedding band for less than he expected and was very satisfied with their service. I love it, and they helped him find exactly the type of ring he knew I would like.

I also purchased his ring there, and though it was a little more than I would have to liked to have paid, we both really like it. It has held up far better than some of our friends’ rings. When I went to get my ring cleaned before the wedding they re-plated it with white gold, for free! Excellent service and a lifetime warrantee.

Bernice Skoro is a wonderful woman who helps brides and grooms create custom jewelry. At this point I think everyone we know from college who has gotten married recently has used her and my husband used her to create my engagement ring. From all the grooms I’ve spoken with, Bernice is incredibly easy to work with and really enjoys creating the perfect piece. We got my wedding band and my husbands ring at the Shane Company. They were very helpful and did pressure us into looking at or trying one anything we didn’t want to. Plus they let us keep our rings safe in their vault until the big day.

My husband purchased my rings through the Shane Company without me there and guessed on my ring size, which ended up being wrong. When I went in with my ring the night he proposed all excited but unable to wear the ring, the girl who helped us let me come and pick it up earlier than normal because she could see how excited I was and how badly I wanted it back. Not only that, they cleaned it and made everything look nice before the day I got married as promised. I just felt very well taken care of and every person who has helped me there seemed very genuine and considerate PLUS my ring has a lifetime warranty with the certificate of authenticity so I can take it back anytime if I want an upgrade on the diamond.

Overall, I am pleased with my wedding band from Shane Company … they were very friendly and helpful in the store, and it continues to sparkle and shine. The only "bump" we ran into was that one of the tiny diamonds (it is an eternity band) fell out of the band before the ceremony on the wedding day. My husband tried to get it fixed, but the right person wasn’t in the office that day to fix it. They did offer a loner, but my husband (thankfully) refused. Therefore, there was an obviously missing diamond on our wedding day and on our entire honeymoon. We got it fixed upon our return, and were having a second reception … when the same diamond fell out a second time right before the reception. At that point, I was thinking, "this is absolutely ridiculous." Of course they were very apologetic, and fixed it a second time. The ring has been in tact since, but I can see where they raised one of the prongs to hold the diamond in which sticks out a little more than the rest.

my actual rating would be 3.5