The Wedding Chapel Bridals

I was very pleased with my consultant at The Wedding Chapel she helped us with everything, the only complaint that I have is when we called about the dresses coming in they never called me back I always had to call them more then once and the alteration prices aren't set some of the alterations people are more expensive then others. The tuxes were great both of the staff that we worked with were very nice and helped us with our Jr. Groomsman by sending two sets of shoes and Jackets because we were not sure of his size. over all I was pleased with most of my service and the prices of Wedding and Bridesmaids dresses are very resonable.

We ordered all bridesmaids dresses and tuxes from the Wedding Chapel. Everything looked great, and the dresses were actually not too expensive (tuxes were average). It took a while longer than I was told to actually get the color swatch of the dresses, which made it really hard to shop for other things to match during that time.

we used the wedding chapel for the dresses and tuxedos. the women looked absolutely fantastic. the tuxs were my favorite. i got my pin stripes, were just popped in our pics...

We used the The Wedding Chapel for our entire wedding party attire (20 ppl including Bride/Groom). The Chapel was great when finding and picking out dresses (I LOVE my dress and the wedding party attire). After that the service (when it really counted) was as awful. All of my bridesmaids (5) dresses were a size OR more larger, one of the flower girls was a size larger, the other two were okay. Because we had a Friday wedding we requested for ALL of the tuxes to be ready on Wednesday. When we went on Thursday they weren't ready and said only 3 requested early pick up (both bride & groom requested Wed. pick up on separate occasions, plus we went on Thurs to pick up) There were several issues with the tuxes and jacket sizes. One was still down in Rochester and needed to be delivered. Several ppl in the party had to drive to Crystal to try to pick up more than once. The last thing you want to deal with a day or two before your wedding is a wedding shop that is disorganized and rude, they should be pros. This place was an absolute disappointment. Staff was not friendly or helpful on the phone scheduling and finding out when dresses would be in. I would never recommend other than purchase your dress and get alterations else where! Good luck if you choose this vendor.

Friendly staff...great alterations department. Make sure you are happy with the fit. Great selection of dress to choose from.

I was disappointed that they didn't seem very organized. My dress and my flowergirl's dress came in early, but my bridesmaids dresses didn't arrive until 5 weeks before the wedding. It took 5 months to get them in, and when I called (3 times) to check the status, they didn't call back. When the dresses were being picked up a few days before the wedding, they couldn't find them....once they did, the flowergirl's was missing. They discovered they set it with another bride's dresses ready for pick up. The alterations were ok, they seemed a little expensive, and most of the girl's dresses were loose afterwards-either they lost weight or they were altered wrong.

Jan is who you should see. She was wonderful/professional/helpful and has great customer service skills. Ask for Jan!!! And after going to David's Bridal, then two other places, I found this place and found EXACTLY was I wanted!!

Their product is standard in terms of quality, price, and overall selection. However, the staff is highly unprofessional and there was only one person I was comfortable dealing with. When my bridesmaids were measured, two were treated rudely and one was told she had "no shape" and should be careful not to gain weight before the ceremony (she ordered the recommended size; the lecture was completely inappropriate). I purchased my shoes a month before the wedding and they were not finished with the dye process until one week before my wedding. There was no explanation or apology; only impatience when I wanted to tell the manager why I was upset.

Please spend your money elsewhere so you may be treated as though this is actually a special, wonderful day that should be enjoyed by you AND your attendants.

When searching for a dress I knew just want I wanted so it wasn't very hard for me to browse their collection. I knew it was the dress once I saw it.

-The staff was average, the representative I delt with was not very professional, smacking her gum every time I came in to try on the dress and would say she was right outside the door to help me but then I would have to wait 5 minutes or so just standing there for help.
-The gal that was my seamstress was EXCELLENT! Great to work with. Galina I think - sorry I have a horrible memory.
-The receptionist on the phone was not very polite and was often rude to me when I would call to schedule a fitting.
-My last few visits were on the weekend, which I learned this is when they have their polite, professional staff working. I would recommend going on a weekend because the weekday staff seemed more like they were just pulled off the streets of Crystal to work there.

I would rate them average - fine to buy your dress from, but try and deal with them the least amount of time as possible.

The Wedding Chapel was a little bit of a disappointment. I had gone there for my prom dresses and decided that when I got married, I would get my dress there. Past experiences were great, this one, not so much. I was not the traditional bride, and ended up with a tea length bubble hem halter dress in a gorgeous emerald green color. Every one at the store had such a hard time believing I was the bride, and they were kind of snotty about it. Every time I went in for a fitting the front desk woman would get all confused and I had to explain to her that, Yes, I am the bride, and yes, I bought a bridesmaid dress. Keep in mind, that this was the same woman every time. One of their associates, Monica, was amazing! Unfortunately, she was not assigned to me. I had to sneak away from my helper to get Monica to help me. I am a plus sized bride, and Monica was able to help me find a dress that would work with my body. The woman assigned to me wasn't all that helpful.

I liked the service I got, however they did want me to order the size 8 dress, which was the sample, and it would not zip up in the back. Luckily I went with my instinct and got a size 10- the 8 would not have fit. It's easier to alter a bigger size anyways.

helpful but busy with other clients same time as my apointment. Dresses were ready and nice once in, and they called and let me know when.

Great dresses, perfect alterations! Staff was friendly and helpful

I found the perfect dress; it was ordered a size smaller than it should have; the dress was altered to fit perfectly; the staff was very flexable and helpful. (I showed up late to my final fitting and they got me in still) Great experence.

I found the perfect dress at the wedding chapel. The ladies there were very helpful in picking out dresses for me to try and patient enough to let me pick through dresses for a couple of hours. Once I found my dress it was so easy to get fitted, order and go through the hemming process. It was ready to be picked up when they said and it was in perfect condition. The value for the dress was good and the service they provided was great!

Very professional and they know their stuff!! Willing to help you with anything. Had a very large selection and willing to accommodate you in any way. Would highly recommend!

We ended up purchasing all of the wedding party attire here, including the mother's dresses too. We loved the look of everything. I still can't believe that I found my perfect dress. The mother's were thrilled with their dresses and the ease of getting them. However, we picked up all the dresses and tuxedos on the Thursday night before the wedding. All was great with my wedding dress and the bridesmaids dresses, however, the tuxedos were a disaster. The grooms jacket was not measured correctly and was too small on top of the vest having a huge stain on it. There were a total of 8 tuxedos and only 4 were right. Luckily we had a wonderful associate that fixed everything. I was not impressed with the store's quality and professionalism but the staff that I had was amazing. Unfortunately for them she no longer works there.

The price for my beautiful wedding gown was beyond inexpensive. I loved the dress and I got such a great deal on it. I got my entire wedding party at this location. The biggest hassle was the "pick up" time for the tuxes. They only allowed certain times, which messed with my grooms dinner, so we had to pick the tuxes up the morning of the big day. it was so stressful. Thankfully it worked out but they were not very flexible on this at all. I would not recommend renting tuxes from them. They do however have a nice selection of dresses.

This little shop is amazing. .Tons of amazing dresses, great customer service. EVerything was wonderful, including price. .

I found the dress of my dreams at a very reasonable cost, alterations were also very reasonable.

i bought my wedding dress there along with, my bridesmaids and invites, they were so helpful. the only with i wish they would have offered was to give me larger straps on my dress and lengthen my wedding dress.

my wedding dress was 800 + 25 dollar alternations
wedding invites- 200
the girls dresses - 160

i bought my wedding dress there along with, my bridesmaids and invites, they were so helpful. the only with i wish they would have offered was to give me larger straps on my dress and lengthen my wedding dress.

my wedding dress was 800 + 25 dollar alternations
wedding invites- 200
the girls dresses - 160

On the initial visit, they seemed great. I bought my dress, and felt good about it. However, as the day approached, I kept checking in to see if my dress was ready and never got a straight responce. Each time I called, the girls got more and more rude on the phone. They FINALLY called a couple weeks before my wedding to schedule a fitting, and when I told them I was getting alterations somewhere else, they flipped out on me. One girl even mentioned that they might just hold onto my dress, like they were keeping it hostage! I felt so insulted by their quality of service. When I picked up my dress, they were cold to me and just wanted me out of the store. Then on the wedding day, the pickups on my dress started to fall down during the ceremony! We were sewing them back up before the reception so I wouldn't trip. This place is terrible. They advertise at high end places so they seem reputable, but once you buy the dress, the service stops.

Loved my dress and it is awesome that they offer 10% off if paid in full when you order! :)

Great staff, great gowns, great prices. This store was the only one in the state that had the gown I purchased. They ordered my dress, held it until two days before the wedding. They did all the alterations at a great price and pressed it for free. Cute, small shop.

I used this shop because I had found my dress at a different store but it was far away and I couldn't travel there frequently. My dress was also at this shop. The people working there were helpful, but not very personable. They would forget my name all the time and I often felt like a number to them. Their customer service could be improved. During all of my fittings, I had my shoes that I was going to wear on the wedding day. But yet my dress was STILL too long on the day of the wedding. That was a bit frustrating! I had to hold it up with one hand throughout the entire day. They have a fairly large selection, but I don't think I would recommend any of my friends going there.

Great service and I got the dress of my dreams. It was $300 cheaper than other stores.

Loved it! They were very helpful.

I used the Wedding Chapel for my bridesmaids dresses - they did an outstanding job of measuring and recommending sizes. Other than minor alterations, all dresses fit my bridesmaids great. Would highly recommend them!

When we arrived with the remainder of my wedding party to size them (approx. 6 months before the wedding), we were told that they would have to put a rush on the dresses because we were not giving them enough time for them to come in. I had ordered my dress about 2 months earlier and the person I talked to had informed me that as long as the dresses were ordered by the end of February they would be ok. (We came in early January for sizing and were planning to do the orders over the phone in a couple of weeks due to the holidays with family holiday expenses, etc...) This would result in an extra $75 fee for them each. After arguing with them for over 2 hours over this they finally agreed to only charge 20 per person for the rush as long as they paid that night.
When my dress finally came in, they were the the ones to put my bussel in but could not figure out how to do it. In the store the buttons would fall out as I was walking and everytime I tried to explain this to them they toldme that it was because of the size of the buttons, the loops had to be bigger. I came in 3 separate times for this to be done and fixed (dress did not need any alterations so this was the only reason for me coming in). Everytime I left, they were going to fix it and never got it right. The night before the wedding I had to pick up the dress and it was still not working. I spent the reception and dance with my train draped over my shoulder because any time I would sit down the bussel would fall down.

I purchased my gown and my bridesmaid dresses here. I was very happy with the service and the value for the brand name dresses.

I had absolutely no complaints about my experience... great dress selection, great prices! LOVED my dress, the bridesmaid's dresses and the jr. bridesmaid dress!! My experience with fittings and picking out the dress were great... great service and very helpful.

My bridesmaids however, did not have as good of an experience. My sister-in-law (who was 8 months pregnant by the time of our wedding day) - was very insulted by the person that was helping her, to the point that she wasn't even comfortable with a dress and backed out of being a bridesmaid. This REALLY upset me. Three of my 5 other bridesmaids were told they should lose weight. Not impressed with that at all!