San Diego, CA 92101
(map) Phone: 619-557-3722
Reviews for Westgate Hotel




So beautiful and worth every penny
GUEST




We had a beautiful, romantic, perfect wedding. We held our ceremony on the third floor terrace, it was so nice to have an outdoor wedding in front of a fountain, and yet be above the streets away from passer by's. We then held our reception on the second floor in the Versailles ballroom with dinner and dancing. The food was magnificent, I am a foodie so I am picky about the food and it was amazing. The most tender steak, handmade ravioli, and succulent salmon. I can not thank the staff enough for all of their work especially Anna, the day was perfect. I was able to sit back and enjoy our wedding. Not to mention the beauty of the hotel. We have beautiful, elegant pictures that were taken all over the hotel. I would have my wedding again at The Westgate Hotel in a heart beat. Our guests loved the beauty and charm of the hotel and could not believe how perfect it was.
GUEST




The Westgate's excellent staff, impeccable service, and lavish European setting created a perfect fairytale day for our daughter and her new husband. Our guests had the ultimate San Diego experience ---a ceremony overlooking the entire city, a gracious outdoor cocktail party, and a superb dinner served by a host of polished waitstaff in a crystal ballroom. Our every request was attended to swiftly and unobtrusively from the beginning walk-throughs to the final clean-up. As the very detail-oriented and hard-to-please mother-of-the-bride, I have only rave reviews for this fine up-scale venue. My husband (also a perfectionist) and I have attended or given similar events like this. After an event, we can usually fill in this phrase: "Next time we do something like this, we should ________." This time, we could not fill in the phrase. The day was simply perfection from start to finish. Thank you, Anna and Miguel!Jerri (Mother of the Bride)Where can I begin my review on the Westgate?? I am still reliving my wedding over and over again in my mind, and my wedding was almost a week ago!I will begin by saying that if I could go back in time, and have the choice to do things differently, I wouldn't change ONE thing! The Westgate was quite simply the venue of my dreams, and they literally turned my wedding into a real life fairytale! The only thing missing was the horse drawn carriage!Not only did the Westgate accommodate my every request, but they accommodated every request with class and sophistication. Not once was I nervous about the business of the day, because I knew Anna and Miguel were overseeing EVERYTHING to ensure us the most perfect day possible. And, let me tell you that it was PERFECT. Not ONE thing went wrong! Our guests were all at ease, my wedding party was having a great time, and more importantly, my family, my husband and I were all stress-free and happy!! Anna went the extra mile for us to ensure our peace of mind, and I have to tell you, she did it with such ease. I will miss doing business with the Westgate and with Anna and Miguel. Our experience is one that we will NEVER forget and we hope to relive it again someday :)Kasey (The Bride)
GUEST




It's been almost 2 weeks since my daughter's wedding and reception at the Westgate. Last weekend, my wife and I were doing the arm chair quarterback thing and second-guessing the whole affair. With the benefit of hindsight, we were able to happily say that absolutely nothing could have been done better. The only problem I had was that I didn't get a piece of the fabulous wedding cake which was my fault -- just too busy visiting with the guests. However, one friend shared a piece of their cake with me so that I wasn't totally out in the cold. We were and are very happy customers. Would recommend the Westgate to anyone.
GUEST




Westgate Hotel where very accommodating to all the needs, worked well with Bride and family and all our needs. Handled last minute changes and last minute things we forgot. They where amazing I would use their services again. You could not have asked for a more beautiful setting and dinner was fabulous.
GUEST




The only thing topping the tastefully elegant decor of the Westgate in it's style of Baroque and high Rococo is it's staff. They are true service professionals, combining crisp professionalism and genuine warmth.
GUEST




HiMy husband, my family and I were very pleased with the service and attention to detail on our wedding day. A great thank you, to entire staff....From Anna all the way to parking attendants.I've told all my friends that are having weddings or planning parties of the great service and value. And the food was wonderful, all our friends said that they were surprised at the delicious food, especially the beef plate!The only thing s if I can say would be a missed my "chiles" on the tables and I didn't get a piece of wedding cake to take home, I think because the cake was so good, everyone had 2nd's and 3rd's.Again, thank you...Best regards, Olimpia and Jason Gire
GUEST




Our wedding turned out EXACTLY as we had envisioned without a glitch. Our dream was an intimate and elegant wedding, and the Westgate staff was quick to assist to transform one of their smaller ballrooms into just the space for it. The one thing I heard over and over before the wedding is "get a day of event coordinator." We did not, but Anna Geiss-Travis, the Director of Events at the Westgate was so extremely organized and had everything dialed in, that we didn't need a second set of eyes or hands. She was wonderful! Whether you are having a small or large wedding, I would without reservation recommend the Westgate.
GUEST




The Westgate was amazing! We worked with Gabriela (catering manager) and she helped us numerous times through the planning.
GUEST




This is a beautiful venue with incredible service. I am a professional fundraiser and have been involved with many galas at a variety of hotels and other locations throughout San Diego. This is by far the best experience I've ever had! Our ceremony was beautiful, the reception on the balcony was lovely with a view of downtown and the bay, and our dinner was fabulous. Our guests still talk about how good the food was and how lovely the whole experience was. The band we hired - a ten piece band - said several times that it was one of the best crowds and best venues they have played at. I highly recommend the Westgate - Anna and all of the other professionals we dealt with went above and beyond, many times anticipating our needs before we even had to ask. I would do it again in a second and will use the Westgate for professional gatherings as well. We had around 100 guests. In addition, our honeymoon suite was to die for - I didn't want to leave! From the parking attendant to the bellhop to the event coordinator it was WONDERFUL! Thank you all so much.Michele
GUEST




The most beautiful venue you could find in San Diego. They really know how to throw a beautiful event. You will not need to do a lot in the way of flowers as the rooms are so beautifully decorated they do not need anything else. The food is fantastic. They really do an amazing job making sure that you have everything you need. The room block was also very easy to deal with.
GUEST




The Westgate Hotel was a dream to work with! Beautiful venue, amazing staff. Couldn't have asked fora better location.
GUEST




The Westgate was really flexible in helping us to have the wedding we dreamed of while still keeping it within our budget. We were able to adjust our food / drink menu and service options which made the reception much more cost effective.
GUEST




Having our wedding at the Westgate Hotel cost more than we were planning on spending, but it was worth every penny. The food was fantastic, and the chef was very open to the custom menu we requested. I cannot say enough good things about the catering sales manager. Anna stepped in and did above and beyond what was asked and expected of her. She was such a godsend as the day-of coordinator, keeping everything running smoothly so we didn't have to worry about any of the little details to stay on schedule. It was absolutely the perfect venue for us.
GUEST




As my mother was paying for most of my wedding, she had a pretty strong say in where the wedding would be. I liked the Westgate after initially visiting it, but I wasn't sure if it was totally me. However, my mom fell in love with the hotel and she persuaded me to have the wedding there. I'm so glad that is what happened because it turned out to be amazing. The food was incredible and you didn't really need much extra decor because the hotel itself is so stunning. It has this old timey vintage look, and it feels like you're in 17th century Versailles. The event coordinator Gabriela is outstanding. She went above and beyond, and she made the whole experience so easy. Wedding planning is definitely not easy, so it was nice to have such a big part of the wedding go so well. One of the highlights of our wedding would definitely have to be our honeymoon suite. We were upgraded to the Governor's suite, and it was so picturesque the getting ready photos came out so great! I would highly recommend this site for anyone who is looking for something classic and vintage feeling.
GUEST




Overall, they did a great job. There was a problem with the bar during the cocktail hour and how it was handled by the banquet manager. Otherwise, the evening was fantastic.
Vendor response to review
We thank you again for choosing the Westgate Hotel as the venue for your special day! We'd love to talk to you personally about specific feedback that we may not have addressed in our post event conversations. Your input is valuable. Please contact our Sales Manager, Anna Geiss-Travis, at 619-557-3722 if you would like to discuss further. Best wishes for wedded bliss!!!
GUEST




Anna promised many things, seemingly flexible - however, day of, not only was she not to be found, few of the things that were asked for were done.Responsiveness, obviously low rating since my requests were ignored.Professionalism, I was met with many unanswered phone calls and drove down for several appointments where I was stood up.Value, although priced well for the location and style of the hotel - I was owed over a thousand dollars after my wedding and was not reimbursed despite thorough follow through, and a lack thereof on Anna's part.Flexibility, the staff set up the room in auto pilot mode, forcing me to stay up the night before my wedding arranging the entire room with my family!I also experienced a high turn over of event planners during the planning of my event. Obviously, with this turn over, there is not always a turn over of information. I was left unsure of who to contact many times. Also, given that each event planner had their "ways" of conducting business, many parts fell through the cracks given the lack of continuity.Biggest regret and stress of my wedding was hosting it at the Westgate.
Vendor response to review
We are so disheartened that your day was not everything you wanted it to be, and though we have been in contact with both the Bride and the Mother of the Bride as part of our post event follow up, and none of these points were mentioned, we welcome your feedback, always. As a note, we do not offer coordination services, and the Banquet Manager with whom you completed a detailed walk through with prior to the event, was explained to you as your onsite contact the day of the event. This is standard practice, though I do welcome your feedback on how it could be a smoother transition. Additionally, we do have record of the refund, which was issued because guests enjoyed less alcohol then originally estimated. Prompt refunds are vital and and emails and phone calls were made to confirm refund receipt. As you can see from other reviews, the service you received is certainly atypical. We strive to exceed expectations at all times, and will personally follow up again with you. Warm wishes for wedded bliss, Anna Geiss-Travis 619-5573722
The Westgate Hotel is a perfect place to get married! Such stylish luxury! There are just so many incredible spots to take beautiful photographs, and the staff is amazing.
The Westgate Hotel is a world-class facility that sets the standard for a 5-Star wedding venue in downtown San Diego, CA. In addition to a gorgeous location this venue offers a timeless approach to stellar service and impeccable food. This facility truly values each and every client, always working to meet all needs and going above and beyond to satisfy their requests. Anna Geiss –Travis and her team at The Westgate are among the best that we have ever encountered. Choosing the Westgate as your wedding venue, bridal luncheon spot, or as a hotel for visiting guests will be one of the best decisions you make. Want specific examples? Please send us an email as we are happy to provide additional examples of incredible Westgate service. (monica@eventityinc.com)
The Westgate is a lovely and unique venue in the heart of downtown San Diego with such an Old World European flair. The ballroom details are absolutely charming and gorgeous. Intimate and inviting—quite the balance to strike, but they've done it well. The event staff is well-organized, professional and friendly. Anna Geiss is an absolute pleasure to work with and our bride was very pleased with the level of service she received. And their day turned out to be lovely! The food was AMAZING too! So well done! Looking forward to our opportunity to photograph this gorgeous and elegant venue!
What a beautiful hotel! There is nothing like the Westgate in San Diego if you want elegance and European style beauty. Their food is wonderful also! You will receive top-notch service at the Westgate and your guests will enjoy a stunning setting!
About Westgate Hotel

The Westgate is a one-of-a kind Hotel, elegantly appointed with imported silk window dressings, Baccarat crystal chandeliers and hand-picked antiques from across the globe. The storied elegance of the interior meets modern luxury with our rooftop space, providing a venue unmatched by any other in the city. Located in the heart of downtown San Diego, our terrace features two 60’ fountains, and offers space for a range of events. With a view of the sunset sky at dusk, fading into the twinkle of stars and city lights, this rooftop terrace provides a memorable backdrop for your event.
We specialize in ceremony, reception, dinner, rehearsal dinner, bridal shower and bridal tea events.
We appreciate the opportunity to be a part of your special event, so let’s get started! Explore our portfolio here and visit our interactive floor plan at http://www.westgatehotel.com/meetings-gatherings/meeting-planner-kit
Congratulations on your engagement!
Cheers,
Anna Geiss-Travis,

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