Thomas Limousine
Reviews for Thomas Limousine
GUEST




Very professional and helpful on the phone. I changed the type of transportation before the wedding and they were helpful and catered to my wishes. On time and drivers were very pleasant. They can recommended by many many people! I would use them again in a second!
GUEST




Amazing! Great driver. Nice and funny. Everything was on time. Best of all, they provide ice for any alcohol your bring on the limo! Great company for the dollar!
GUEST




The limo that I got was super clean and came on time to pick the wedding party at the hotel. The limo driver got us to the wedding on time since we were running behind schedule. Patty was super nice to work with and quick to respond to all my questions. Thomas limo was the only place that let me actually look at the limo I would be getting for my wedding which helped with my piece of mind.
GUEST




We had the best experience I could ask for with Thomas. I had trips going from different hotels in two towns to a wedding in another town, then to the reception, then back to the hotels afterward. I was prepared for mix-ups and complications to say the least. I should've saved my worries! Mike and John, the drivers, we're incredible. Reliable, flexible, and so friendly. I had anticipated the transportation aspect being a nightmare, but those guys made the day so easy- could not recommend Thomas any higher.
GUEST




Our experience with Thomas Limousine was wonderful! The limo bus that we rented was amazing! It appeared brand new! The bus was spacious, clean, and so much fun! I must say that our driver for the day, Scott, was absolutely great! I cannot say enough about how friendly and professional he was! Our wedding day was pretty hot and during pictures that we took outside, Scott was kind enough to bring us water out from the bus! Thank you so much Scott and Thomas Limousine for the excellent service!
GUEST




Working with Thomas Limo was great! They were quick to respond, accommodated my needs, and were on time for everything! I gave them a pretty specific schedule because we saved money by having one limo that needed to make multiple pickups to get everyone to the church on time. The limo was on time for every pickup, which made one less thing I had to worry about! The driver even gave me a card with his phone number in case we had any changes to our schedule so he could accommodate them. They were great to work with!
GUEST




They were great to deal with. I felt bad because they had the most difficult time getting in my parents driveway. Would recommend to anyone
GUEST




I chose to work with Thomas because they were recommended by the hotel where my guests were staying. I called several times to edit my reservation, and everyone was very nice and professional. I appreciate that they sent me detailed quotes via email to summarize our phone conversations.
I had two 14 passenger shuttle buses to take my out-of-town guests from 2 different hotels to my wedding reception (and back again at the end of the night), as well as a sedan to transport my local guests to and from the parking lot across the street from my reception. I don't remember exactly how many hours each vehicle was in service, but the total bill was about $1500.
The quotes were a little confusing because they had the charges itemized (service fee, fuel surcharge, etc), but the total hourly rate was exactly what they'd quoted me over the phone. It was also a little confusing because each vehicle was charged separately, but again there were no errors. It just takes a little more time to review all the paperwork. On the day of the wedding, there were no problems with any of the vehicles that were brought to my attention, and I've gotten no complaints from any of the guests. I did ride in one shuttle back to my hotel at the end of the night, and the driver was very nice and the bus was clean.
GUEST




Thomas Limousine was a fabulous choice for our wedding! We used them both for a 33-passenger shuttle and for an 18-passenger Escalade to transport the bridal party and guests from various hotels. The drivers were very professional and right on time, and the vehicles were beautiful and clean. The one snafu was that the shuttle driver dropped groups off in the wrong area for the reception, but it may have been a miscommunication error between the wedding planner and Thomas. Overall, I was very pleased and would recommend Thomas to other brides.
GUEST




Booking the limo was a good experience, but the limo driver assigned creeped us out. We took pictures at a local park with a river. There were a number of teenagers swimming in the river and we noticed the driver snapping pictures of them with his cell phone. After we left the river we drove to a second picture location. On the ride over we could only get one aweful radio station on the radio. He said he would try and fix it at the last stop. As we got close to the second location, he got lost trying to find the site. We drove around the park lost for about 10 minutes before our photographer in another car took the lead. We left the limo to take further pictures, he said he would restock our drinks. When we got back to the car, nothing was restocked and the radio was still giving us one channel. We had to stop to restock. The driver did try to be attentive. He brought us water a few times and he was nice to us. At times I was just weirded out that he was standing over us while taking pictures. We did arrive back to the wedding late. At the end of the day, we got where we were going. But we were not thrilled with the service. Just wonder if he is a regular driver?
Vendor response to review
We are sincerely sorry to hear about this bad experience you had with our company! We had no prior knowledge of this incident. This is not the service we work really hard to provide to each of our customers. I was very surprised after reading your review, and immediately took a copy to our upper management staff! The driver that was with you is one of our most requested drivers, our management team called him into the office to discuss this event. Since your wedding we haven’t had any other service issues reported with that vehicle, but we asked our in house mechanic to please do a full inspection, to make sure there are no mechanical issues that would of caused that radio to have limited stations. We really want to thank you for taking the time to give us your feedback. We deeply appreciate your comments and I would like to review any and all issues so we can satisfy your experience with Thomas Limousine. Please feel free to contact me at 330-733-5372 or patty@dbthomaslimo.com
GUEST




I needed a large bus that could shuttle our wedding guests from the hotel to the venue a few miles away. Thomas Limousine was the most reasonably priced company I found. They were easy to work with and they didn't try to add any "surprises" to the bill at the end. Everything was spelled out clearly in the contract. They arrived early and they had our guests on their way right on schedule. This was important because we were working on a very tight timeline. Driver was very professional and courteous. Excellent job!
GUEST




Thomas Limousine was professional and responsive from the start. Our driver was cool, pleasant, timely, and so helpful that he even carried items to my mom's car while he waited for us. The limo was very clean, new, and spacious.




Very accomodating! On time, clean and didn't mind when our photos ran a little longer than expected. I would highly recommend!
GUEST




We used Thomas Limousine for our transportation from the Church to our reception. From the moment that our driver picked up all of us girls to take us to the Church, the service was excellent and much more than I ever expected. Not only was our driver extremely professional and courteous, but, she was extremely helpful every step of the day including with pictures in the church, to helping me on and off the bus, to taking us wherever we requested. I recommend this company and the party bus to anybody!
GUEST




Thomas Limo was great! We would highly recommend them to any future bride!! The only comment I would have would be to include some more water in the limo - we didn't have quite enough!! Thanks again!!
GUEST




We were very happy with our driver, he was very friendly and helpful. The limo was very nice, the only thing we weren't thrilled about was the lack of an audio-in line to play an ipod and that altho the limo supposedly accommodated 18, we had 15 people and two bridesmaids were stuck in the back, definitely couldn't fit 18. Everyone I spoke to in the office was very nice and the company is very dependable. I would recommend.
GUEST




Even though there was a maintenance problem with our party bus, the company was quick and efficient is handling the issue so that it did not put a damper on our wedding day. That was greatly appreciated!
GUEST




The limo that we rented was supposed to fit approximately 10-14 people. But it was actually a lot smaller than we expected. We were not able to fit the entire bridal party in together so we made several trips. Yet it was beautiful and the staff was really great to work with.
GUEST




This limo company was amazing! Lori was our driver and she was absoluetly fantastic!! She helped with everything from pictures to running back to grab the champagne from my parents house! She was very professional and yet was fun to hang around! We loved her!!!!! Thank you again TL!
GUEST




The drivers for Thomas Limosine were pleasant, friendly, and very accomodating. The staff in the offices were easy to work with and also very friendly. They were able to make some last minute additions to services and were still able to offer a very reasonable price. Not only were they the cheapest company around, but they offered great service. Not that I plan on getting married again, but if the need arrives for transportation related services, I will definitely use them again!
GUEST




We never considered anyone but Thomas after a few friends of ours used them and we were very pleased. We used their largest limo bus for our party of 18 and we were all very comfortable and not seated on top of one another, which was important for a hot day in August! They were on-time and kept us on-time to our destinations. We did request a specific driver and were told we would get her but on the day of our wedding, we had someone else. Not sure what happened but I'm sure it couldn't have been avoided. Our driver was not as friendly as the one we requested but we didn't have any problems.
GUEST




Reputable and reliable company- you do pay a little more for these traits but it eased my nerves after hearing so many transportation horror stories. Very quick at responding back when getting price quotes, choosing vehicles, and setting up timelines. The company was also flexible about me adjusting my start and end times all the way up to the week before the wedding which helped relieve some stress. Overall I'd highly recommend.
GUEST




We used Thomas for all our transportation needs. Our Escalade limo was great, and so was the driver. He was prompt, kept the coolers stocked with cold water and beer, and even made it into our driveway!
Later in the evening we used Thomas' 33-passenger shuttle buses to take our guests back to the hotel. Everyone told us how wonderful they were! At the end of the night the drivers of my parents and my car to home helped load the cars and were great!!!
I would hire these guys again in a second - wonderful!
GUEST




the driver was so nice.the limo was great! not bad for the price! he did everything we asked of him.
GUEST




We were extremely happy with the transportation services that Thomas provided for our wedding (limos for the wedding party/parents and buses for our guests). Our driver was incredibly professional and friendly. It was lightly raining on the day of our wedding, and the driver was always waiting with an umbrella and helpful in escorting me in/out of the limo. He went above and beyond, and we really appreciated the extra level of service. The buses also were very prompt in picking up and dropping off our guests. Overall, we would recommend Thomas to any future weddings.
GUEST




We used this service for both our rehearsal dinner on Friday night (took guests from the Sheraton Suites Hotel in Cuyahoga Falls to the Akron Aeros ballpark-Menche's Brothers Restaurant) and for our pictures on Saturday afternoon prior to our wedding. We chose to see each other before the wedding to get great photo opportunities around the area and the driver was very prompt (actually arrived 15 minutes early at least) and was flexible about when we ended the photo session (we needed an additional half an hour). The company was great as it allowed you to book for as little as two hours while other area companies required you to book for a minimum of four hours. Overall we were very pleased with the professional manner the drivers exemplified and the value for the services we needed. I would recommend this company again as we had no problems whatsoever.




The limousine driver was very professional and very familiar with the roads in the area. It was very relieving to escape the hustle of the day for a few minutes while riding in absolute comfort
GUEST




We had 2 limos. They were very flexible with the times. We changed our pick up times the day before the wedding. We also hired a shuttle to take our guests from the reception to the hotel. The driver was great!
GUEST




Thomas Limousine was very professional. The limo we booked was in great shape and was extremely clean! They allowed us to drop alcohol off to them two days before the wedding to put in on ice for us! Our driver was not only professional, but would do anything for us!
WOW....is all I can say! From the 1st phone call to the time a driver arrives....Thomas is 1st class all the way! The drivers are great to work with and know how crucial timing on my end is and they are very curtious to call/text me with when they will arrive to the venue! LOVE this company!
Being in the wedding business for seven years, I have worked with a lot of limousine services before finding Thomas Limousine. Because I work so hard at providing service, I only recommend other vendors who also provide quality products and service and Thomas Limousine is by far, the best. I was recently discussing limo services with a customer and when I mentioned Thomas Limousine, he insisted that he was sure he could do better with pricing. I told him that even if he did better at pricing, I knew he could not do better at service than Thomas Limousine. One word best describes this company, from your first contact, to their fleet, to their drivers: Professional ~ Merry @ Merry Me Creations
About Thomas Limousine
After being in the industry since 1972, Thomas Limousine realizes every
wedding's need is different. With a fleet consisting of over 50 vehicles, we
can accommodate any need you may have. We can offer you more then "just a
limo." Whether it be picking up your out of
town guests from the airport, or providing a shuttling service for your
guests to arrive home safely after your reception. We are proud to be the
largest ground transportation
company in ALL of Summit, Portage, and Stark
County!
Your ride from to your ceremony may not be the longest trip you ever take,
but it is one of the most important. Let Thomas Limousine make sure you're
on time, for your
grand entrance!
FAQ for Thomas Limousine
1. How long have you been in the limousine business?
2. What year is the car that I would be renting for my wedding?
3. Based on the amount of passengers that I have needing transportation, what are my vehicle options?
4. Is there a contract that needs to be signed?
5. What is the payment methods accepted?
6. Can I visit your facility and see the car I will be recieving for my wedding prior to booking?
7. Are your limousines fully insured and up to date on all licenses (livery plates. state inspected)?
8. Is every limousine garaged indoors?
9. Are chauffer's safe? (a criminal background check performed, a substance abuse screen, and driving history checked)?
10. Is the price quoted all inclusive (tax, gratuity, and a fuel charge)?
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