Turning Stone Resort and Casino
Reviews for Turning Stone Resort and Casino
GUEST




Overall, I wasn't super impressed with the customer service at Turning Stone when we were trying to set up a shuttle. We had our wedding reception at the nearby Dibbles Inn, and many of our guests were staying at Turning Stone, so we contacted them to see if we could set up a shuttle for our guests at the beginning and end of our reception. The first 3 departments my fiance called at Turning Stone said they didn't offer this service. I then contacted the sales manager with whom I had set up our room block. He directed me to someone who could help, and as it turns out, TS does offer shuttles. So we set it up and paid for it, and then they told us they wouldn't notify our guests of the time and would not hand out sheets of paper with the info even if I printed them out and delivered them. So that was annoying, but then they ended up telling all the guests when they checked in about the shuttle, so go figure. The next problem was that we shifted the times for the shuttle, and I asked the front desk manager to make sure they notified the remaining guests about the correct time, not the old time. This did not happen, even though she assured me she would. So all our guests stood around for 15 minutes waiting for the shuttle (thank goodness we didn't make it earlier or else everyone would have missed it!) The driver and the bus itself were very nice and we didn't have any trouble once it all got going, but dealing with the different departments at Turning Stone was a planning nightmare. They really need to work on their communication between departments.
GUEST




We had an amazing and beautiful wedding at Turning Stone in the Shenandoah clubhouse. The venue is gorgous and the staff was great. They were flexible in changing and moving things around, we had our own private waiter, and everything was done just how we asked. A bit expensive but worth it, especially in the clubhouse which I think is the by far the best venue there.
GUEST




Great service! Everyone from the bell hop to the coordinator was accommodating and professional. The quality and experience was worth every penny. The entire weekend went smoothly and all my guest left happy.
GUEST




Everyone at The Turning Stone was a pleasure to work with. The accomodated all of my wants and needs! Many of our guests commented that it was the best wedding they have been to. While the price is a bit high, it is VERY worth it!
GUEST




We love everything about our wedding. Guests have told us that our wedding was the best they've ever been to!
GUEST




The Turning Stone helped make my day perfect! Due to rain in the prior week and then soggy grounds, we could not have the ceremony outside on the Great Lawn, which we were very disappointed about. The weather on our wedding day was gorgeous and sunny so it would have been perfect. They suggested we have it in the event center which gave the illusion of being outside. It was perfect! We only wished we knew of this possibility when we had originally booked to have the ceremony there. Everyone worked behind the scenes to move guests to the correct location and I didn't worry about a thing on my wedding day! The best part of the Turning Stone was their flexibility. We were looking to have a smaller wedding and most places in the area wanted a minimum amount which we would not have met. Even though it was more expensive to have our wedding at the Turning Stone, the availability of everything on site and the people we worked with made it worth it!
GUEST




My wedding was absolutely amazing. Anything that I asked for, I was given (for a price, of course). Although it's a bit expensive, I feel as though it is completely worth the cost! As a previous post stated, I felt like the most important and definitely the most richest person in the world. I honestly felt like a celebrity. My cake showed up 2 hours late, so Turning Stone had one of their cake bakers whip up a "fake" cake that actually looked better than my own cake! Everyone is so great to work with and accommodating. You get a free hotel suite if you have your wedding there. I cannot say enough about this venue, they pull out all of the stops!!




I have not had my wedding yet, but the wedding planner Alan Hymowitz is awesome. All you have to do is tell him what you want and he takes care of everything. You don't have to pay the extra cost of having a wedding planner either because it is included with haveing you reception at Turning Stone. All you have to do is pay for the food and decorations.
GUEST




Turnstone is amazing. My husband and I have been going there every year since they opened The Lodge. So when we were trying to pick a place for a destination wedding turning stone was the only logical answer. They have so much to offer that it made planing the wedding a walk in the park. The hardest part of planning our wedding was picking my dress. Katie Ksiadz and the rest of the staff took care of the rest. Our flowers were gorgeous and the cake was beautiful and tasted amazing. Any minor problems that we did have were resolved right away. As far as cost goes we got so much more for our money at turning stone than we ever would have in Boston. If we could do it all over I would change a thing.
GUEST




The food was terrible, nothing like our tasting. The meat was unable to be chewed. Plates were returned to to the kitchen by a few guests. There was only one bar when there was supposed to be two (this was remediated). The cake was served on a dessert table while people were still eating dinner. People were unware it was there. They only served one type of cake instead of two. I was promised Italian cookies, got M&M and chocolate chip cookies (was remediated eventually). This is just a brief summary. They made a mess of my day, and admitted it by refunding some of our money. A word of advice, get every detail in writing and take pictures of anything and everything that goes wrong.....
GUEST




This place was amazing. It was truly magical. I created the wedding of my dreams and they made it into reality. I felt like the richest, most important client on the day of my wedding. The service was unparraleled and stellar compared to any vendor I have ever used (and I am in the business). I would highly recommend this place for any wedding, at any budget, The will accomodate you!! The entire place is manicured to the T and will make your guests feel like they are at a platinum wedding!!!! If you live anywhere near upstate NY. please check out the Turning Stone, I did my ceremony on the great lawn behind The Lodge and we had our reception in the Oneida room. All I can say is it was magical!
I recently planned a wedding ceremony and reception that was held at the Turning Stone Resort. The ceremony was outdoors on the Great Lawn at the Lodge Hotel. We lucked out with beautiful weather and a little bit of shade for the late afternoon ceremony. The cocktail hour was held in the foyer outside of the Events Center and the reception was in the Cypress room. The staff at the Turning Stone were extremely professional and went above and beyond on more than one occasion. The guests raved about the food and remarked on more than one occasion that it was the best wedding they had ever been to. Thank you to Michele Wendt and the Turning Stone staff for helping to produce an amazing event. I definitely look forward to working with the Turning Stone in the future.
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