ULC Limos

During the reservation process, they were very kind and easy to deal with. On the day of, they showed up a half hour late and the driver didn't apologize. He wasn't very pleasant as well. But overall, we had an okay experience with them. Their prices were the most reasonable.

We booked ULC because they were the most flexible in terms of agreeing to accomodate our transportation needs. We only wanted a limo for an hour to drive the bride and bridesmaids to the venue from the hotel and a town car at the end of the night to drive the bride and groom back to the hotel. Most companies wanted to make us pay for a minimum of four hours however ULC was happy to work with us. Their prices were reasonable, they were on time and friendly, and we had no issues at all. I would definitely recommend ULC.

I recently booked this vendor and was EXTREMELY disappointed - BUYER BEWARE!!! The guy that I met, Cruz was totally nice and accommodating. I had driven out to see where the limos were being held because I wanted to see exactly what I would be getting because so many vendors have websites and say they have the best and nicest limos and I actually went to see another limo company and their limo had rust on it, they had 1 Escalade that held 30 passengers and the rims were 4 different ones. After seeing that and my husband being a mechanic and totally going nuts about how bad that was, we made sure we were getting a nice limo that was clean and had matching rims, no damage, and no rust.

After going to meet with Cruz, I felt safe and happy. He told me that the smaller regular stretch limo that I was originally getting, he would upgrade me to a 300 and the Hummer would be the American Idol white with the double row in the back and he would give me a free hour. On the way back, I was just doing pick ups for the parents and the bridal party - this was why I had 4 orders.

The couple of weeks prior I had not heard from them and didn't think anything until the day or 2 before when I was getting texts saying they were trying to reach me and couldn't - hello... If they could text me, why didn't they call me? Whatever... Not a big deal but then I called and gave them my final addresses of where the Church was, pictures were, and times to pick up all one or 2 days before. They were kind of hard to get a hold of in the months before and they have an answering service which really isn't too good and giving them messages and/or they just aren't good at calling back...

PROBLEM 1: On the day of the event, the Hummer was on time, the 300 was 20 minutes late (which was actually okay because we were about 1 1/2 hours running late. But where we were in Garden Grove, the gentleman (not so much) would not pull in to the complex and insisted to my bridal party I walk down an long alley to get to him which was the beginning of the horror with the limo - my bridal party told him that we had plenty of weddings and he would fit and he just needs to pull in - he eventually did.

PROBLEM 2: We get into the limo, and there is no second row!!! Why did I need it? Well we had a child in the limo and was concerned about his safety so we wanted him in a car seat so the backseat for the bride and groom was not feesible. Instead, I sat on the floor, my husband sat next to his sister (maid of honor), my best man sat on the floor next to me, an usher sat on the ice container part... Yea so because they decided to give us the smaller limo at the last minute, my husband fought with his sister and they winded up riding in a parents car from the Church to the hall because of the whole mix up... What a bad thing to have happen on your wedding day.

PROBLEM 3: Then while we were running late (not the limo's fault), the lady driving the 300 told us that we should go somewhere else in Laguna Beach that would be better to take pictures so we weren't late for Church. I told her to tell our male driver where to go. Did he go there? NO... He said that he didn't want to change anything in the addresses which he could have to accomodate us. It wasn't out of the way, actually closer for him, cheaper on gas but he was mean.

Then after we got to the picture location in Laguna Beach (after the driver had already picked up at Westminster and Garden Grove), we took the quickest pictures EVER... I mean 30 minutes with a party of 18 okay...

PROBLEM 4: The driver, as the men were getting into the car said - NO SMOKING IN THE LIMO - Duh we have a child in the limo!!! Do you think even if we were allowed that we would do something that harmmful to a child that's barely 2? NO. They put out the cigarettes and got into the limo and we began our long and uncomfortable journey to GLENDALE (1 hour away) while I sat on the floor, I come to find out later when I called to complain that the driver said that we were smoking in the limo - yea I don't smoke and there was NO SMOKING in there. There was a child in there!!!!

PROBLEM 5: While we were on our way from Laguna Beach to Glendale the guys in my limo were telling the driving what route to take and highways to avoid so we got there faster and he was pretending to ignore us. The guys were being rude (my bridal party) cause he was ignoring us, which was wrong but they were trying to help and he didn't have to be mean!

PROBLEM 6: We asked the driver if this was going to be the same one to come pick us up on the way back and he said YES. We left slippers in there and I left 2 bottles of Zifindel (the small $10 bottles) and we went into our reception. That stuff is still missing cause the same limo does not come back and the driver said we left nothing in there. Yea... Real nice ULC - Oh DISCLAIMER - They are not responsible for items left in their limos.

PROBLEM 7: The limo returns... Different limo, different driver, and our stuff is gone. Apparently I find out when I called to complain that the men in my bridal party were being rude to the driver, which they were, WRONG I KNOW. They kept telling him he was "The Transporter" cause he looked like it in his suit, bald head, and sunglasses and he told ULC he feared his life so he didn't want to come back and pick us up. He didn't need to fear his life but my bridal party was rude to him for all of the reasons above.

PROBLEM 8: On the ride back in the 300, it was fine and even the lady that dropped off in the 300 was fine but she stated that we were over 30 minutes more than we had requested and that they would charge us even though she was 20 minutes late. I later called when I spoke to Cruz and he credited us this amount because he was able to check the GPS on the car and see it was in fact 20 minutes late which cancelled us needing to pay a late fee.

PROBLEM 9: On the ride back in the Hummer, we left a present in the trunk without realizing it cause the men in my bridal party were drunk and when I called the next day for it, they had no gift. DISCLAIMER again - they are not responsible for items left in their limos.

**THIS MEANS... If their drivers clean out or look in the limo (cause they don't clean it, they have a service that does it) and there are items of value or items they can re-use, they will STEAL it and TAKE it home and make use of it **
;) Thanks Cruz

PROBLEM 10: I called, while I was in the limo, on the way to my church to complain about our driver, the change in our itinerary when we were switching where we were taking pictures and was told that ULC would call me back... Did they? NO... After the wedding maybe? N0 - The day after maybe? NO... Not a call back after my frantic call on the actual wedding day!!!~!

PROBLEM 11: When I returned from my honeymoon, I called ULC 4 times. 2 of those times, I left messages with their answering service. 1 times I left a message with Dispatch. 1 time I left a message with James to have Cruz call me back. On my 5th phone call, I finally got Cruz!!!

I spoke with him and ran through each issue.

Problem 1... No big deal... He basically told me that his driver's are experienced and know how and where they can get in and out of and that was incorrect because he thought he couldn't get in and was able to get in and did get in but that wasn't such a big problem.

Problem 2... I told him how I had deliberately drove there to sit with him and see what the exact limo I was getting would look like and he told me to pull out my contract... It said I had 16 pass instead of 20!!!! I being at fault at this point saw that he had put 16 instead of 20 down on the contract. What a big mistake I made not seeing that on that day. I was so happy with the deal he gave me, seeing my limo and all that I hadn't looked at anything but the dollar and cents on the contract. BUT... Let's take a second here. I thought ULC and Cruz were honest and when I asked him if he remembered me coming there and we exchanged jokes and if he remembered, he said YES but that a lot of people go there (when I went there, he said not a lot of people go there... but okay...). When you go there, there are barking dogs, cameras outside, and dog poo and rocks everywhere (DO NOT WEAR HEELS LADIES... I messed up mine)... It was gross but Cruz repeatedly apologized saying not many people come out there and one of the dogs was sick. Okay... No problem Cruz... But did you remember why I drove all the way out there 40 minutes to see my limo --- YES I DO BUT... When dispatch saw 16 people, they sent the smaller limo without the double row... Well Cruz... Aren't all the White Hummers the same size - Yes they are! UMMMMMMMMMMMM NOOOOOOOOOOO They aren't. If you check their website, they have different sizes for the Hummers and the one I originally ordered and wanted and paid for wasn't the one I got.

Point is - Even if I had 16 passengers, I ordered the one I saw with the double row because of the car seat and I got the old BAIT AND SWITCH. That was horrible. When I told him I sat on the floor, he was sorry but said there was nothing he could do - OOOOOOPS....

Problem 3... Cruz asked me why I didn't call him about the limo issues the day of and let him know about the change and I told him I did and he never called me back and he said oh... sorry... Okay what else happened....

Problem 4 & 5... Classic he said... she said... Cruz told me that the driver said we were smoking in the car. We weren't. I am an ex smoker and hate the smell of smoke. There were 15, 16, and an 18 year old in the car on top of a baby!! The baby is barely 2... NEVER would that have happened. Cruz said okay. I also had people illegally sitting in their car which I have pictures of. The limo driver told us it was illegal and we told him to drive and were running late and he brought the wrong limo and it was too late now. ILLEGAL SITTING IN THE LIMO CRUZ... Did he care... No... If there was an accident, they would have been screwed!

Problem 6&7... The driver was suppossed to come back and Cruz told me he feared his life and that is why he didn't come back. I told Cruz that some of the men in my bridal party were calling him names and yelling stuff at him because of all the stuff he did during the day to ruin things for us and he told me that was why he didn't come back and he would find out about our missing stuff - He called me back shortly after to tell me the slippers and alcohol were not there... BIG SURPRISE... Then he told me that they were not responsible for items left in the limo.

Problem 8... Resolved cause Cruz credited us $40 because he was able to check the GPS on the car and see it was in fact 20 minutes late and we used 30 minutes that we ran late so it worked itself out.

Problem 9...He told me it wasn't in the lost and found and again, they are not responsible for items left in their limos.

**AGAIN... THIS MEANS... If their drivers clean out or look in the limo (cause they don't clean it, they have a service that does it) and there are items of value or items they can re-use, they will STEAL it and TAKE it home and make use of it - This behavior is accepted...**
;) Thanks Cruz

Problem 10... Cruz said sorry about not calling me back the day of and didn't know I called.

Problem 11...I finally got a hold of Cruz and after crying and asking him to be honest with me and see what they had done, he said Sorry.

Well thanks ULC for ruining a big part of my day and crediting me $40. The amount we were owed since you were late and not there the full time.

POOR CUSTOMER SERVICE AND LACK OF ACCOUNTABILITY. NEVER NEVER NEVER AGAIN!!!!!!!!!!!!!

James from ULC limos was kind of hard to get a hold of via email, and wouldn't respond or if he did, it would be days later. When I did get to talk to him he was helpful, there was always a bad connection with this phone line. When they came to pick us up, there was no red carpet or just married sign as promised, however, we did get the limo for the earlier part of the day, not after. They would not send a car back to pick us up because they claimed everything was booked for prom, I think weddings should have more priority over prom! I had to ask for a ride home which was tacky. The driver kept asking for the payment, which was something that was going to be handled after drop off and I did not need to be bothered with that during before the ceremony. They also told me to get out of the car, as I was waiting to go in because time was up. I think things could have been handled better. We were pleasantly surprised to see vodka and scotch stocked though.

ULC Limos was great!!! I booked them last minute (3 days before the wedding) and they were happy to work with us and our special request. I had original booked them to only pick me up (and family) up in Corona and drives us to the venue. But on that day we decided to have the limo also pick up the bridesmaids from another location, they said there was no problem. The driver was very friendly and funny. ULC Limo actually upgraded us to a nicer (more expensive) limo with no additional charges.

ULC Limos were great to work with! Great customer service and everything ran smoothly. I woul use them again and again and again.

This was one of the easiest vendors for me to book. They had great pricing and I had heard that they had a nice selection of limos. I wasn't looking for anything fancy. Just something to transport our bridal party to various locations. The limo arrived on time, stocked, and was well-maintained. There also wasn't a huge logo on the limo advertising their service. Just a small tiny "ULC Limo" sticker on the back window, but very discreet. I would highly recommend their services to anyone looking for transportation for their special events.

This company is easy to work with and quick to respond to phone calls/emails. They were on time, the limo’s were very clean, and the drivers were very friendly. I wouldn’t hesitate to use them again.

ULC Limos did a great job handling our logistical nightmare of a wedding! The 2 limos and 1 shuttle bus we hired to transport the wedding party and guests to the ceremony site and back were on time and the drivers were courteous and friendly!

I've used this company several times for work events and they are always punctual and reliable!

Based on all the high marks ULC Limos got from other brides, we booked two limos for the wedding party along with a party bus to shuttle all our out of town guests from the hotel to the church and back. We Angelinos are used to the crazy freeway traffic and my NYC relatives can't understand why they can't take the subway everywhere.

The 4 stars rating is for the fact that they were 1/2 hour late in picking up the bridal party, and we had trouble tracking them down to ensure that both limos would be there, instead of just one. Ultimately, it worked out and they were completely adequate for our simple needs.

ULC limos is one of the best & top rated limo company in So. Cal. I coordinated a quincerea on 8.1.09 and the driver Cruz Alvarez was very helpful, he was on time, the H2 hummer that was requested was clean, very organized with sodas, water, ice etc. the family was very pleased and the kids had such a good time during the ride.
all i got to say is thank you. I know Cruz personally and he is a very good and one of the nicest drivers any one could get. He lends a helping hand in any situation, he knows his city streets from the back of his head. thanks Cruz for making my clients happy i am so lucky to know you and to work with you!

Cynthia
Certified Event Coordinator
Affordable Events

We needed a limo to transport my family and me from our hotel to the Summit House. Then from the Summit House to our honeymoon suite after the reception. We didn't require a lot of "transporting" but ULC Limos were great. They were easy to book and prompt in responding to calls and emails.

I was referred to ULC by my coordinator and they were great. On time to shuttle our guests from the hotel to the private residence where the wedding ceremony and reception was. Parking was limited, so we need a way to get people there without creating a parking nightmare. ULC was great...on time and the driver was great.

I rented a limo from ULC for my groom and his family visiting from England.

There was mass confusion, as the driver had no clue where they were to go. My sister-in-law said the first comment he made was "do you know how to get where we're going..." I had given ULC the addresses of where they were to go, but apparently he had no clue. The groom had to give directions, which I really didn't want to happen as it was supposed to be a relaxing ride for him...Also, everyone in the limo had to yell at him to stop as he tried to proceed toward the church (although instructed to wait in the lower parking lot) when I was standing outside before the ceremony.

Also, the air conditioning didn't work so well, so all of the groomsmen were dying by the time they got to the church - not great for photos!

Overall, this company was priced great and the reservation was very easy to make, but I can't recommend them for the reasons above.

I'm not one to write any reviews, but I can't believe the quality of service I received from ULCLIMOS on my wedding 8/10/09. After calling around various different limousine companies, half of which would not even allow me to come and see their vehicles, ULC invited me to come and see their entire fleet. Not only did they have the best prices prices far, but once I saw their entire fleet I realized instantly what a huge difference they were when compared to every other company I visited. Not only did they get me an unbelievable deal, when all the other company's I spoke to barely spoke english, they were professional from start to finish and even sent me a "free upgrade" to one of their nicest limos a brand new escalade at no charge on my wedding.

They made an effort to reach out to me before hand and go over all the last minute details, called me back and gave me the driver's number ahead of time, and the driver was excellent. Very professionally dressed, helped me in and out of the vehicle with my dress...outstanding!

I was referred to them by my friend who is a wedding coordinator and she told me she went through at least ten company's before she found ULC, and they are so easy to work with on the phone. I've heard all the horror stories about limos not showing up at weddings, and driver's smoking and arriving in dirty vehicles not dressed properly, but I must say they were great and highly recommended! They even passed out gift cards at the end of the run to all my bridesmaids, way beyond our expectations!

The most pathetic part is that I now see a review written by a purported bride, literally the day after I posted my review. Our of curiosity, I called the Hyatt Irvine where she apparently had her wedding reception on a MONDAY and they checked their system and sadly, there were no weddings at all on that day. I doubt a real bride would ever mistake the date of her own wedding reception. I'm sure the writer will later edit their review to get their story straight but please disregard the raving review above. Really makes me wonder how many of the other positive reviews were written by real brides.

I typically do not take the time to write reviews but the terrible experience I had with ULC warrants a review. We reserved a Lincoln stretch limo and instead got a Chrysler. ULC states that this is an upgrade but we simply wanted the Lincoln which is why we reserved it. The wedding was very traditional and to us, a stretch Hummer would not have been an "upgrade," it would have been an eyesore. Similarly, the Chrysler 300 limo that we got was just too ostentatious looking for my tastes. We stated the name of the church we wanted the driver to take us to in our reservation but since we did not provide a specific address, we had to provide turn by turn directions the whole way even though he had a gps and could have easily inputted the destination. I was willing to let this all go and my husband simply sent an email stating that we had the wrong vehicle on the day of our wedding and what seemed like a miscalculation with our final bill (we went over by an hour.) We expected a simple apology and perhaps an adjustment to our bill but what followed was nothing of the sort. Since the owner's emails speak for themselves, I've cut and pasted them here. All punctuation and capitalizations are his.

"We apologize we sent you a newer and more expensive vehicle as a free upgrade when you asked for our oldest and least expensive vehicle in our fleet for your wedding. Fortunately, this is the first time a client has made a complaint like this regarding getting one of our Chrysler 300 for their wedding, which is by far a much better, classier looking vehicle which costs a lot more for weddings and we picked to send to you as a free upgrade for your wedding. Usually the response is a thank you from our clients if this happens as a nice surprise, but not here."

"We also apologize for the sending the better vehicle to the wedding, and brand new 2008 limo versus an 2004 Lincoln. Which of course, “you didn’t want.”
Glad you referred to the reviews, due to the enormous amount of volume of work we do there’s always a few clients you just can’t make happy, and will find the most shocking things to complain about like getting a better limo then the one they ordered, and driver’s not knowing where they’re going when no address was given."

Is it so shocking to complain that we didn't get the car we actually reserved? Also, he completely misses the point by stating that the Chrysler is the more expensive vehicle because if we had wanted that car, we would have booked it. He states it's the "classier" and "better" vehicle and I as the customer, simply disagree. I had no idea the Lincoln stretch limo was the oldest car they had although I guess this is something future clients should be aware of. And finally, in our invoice, "UNSATISFIED WANTING APOLOGY!" I'm not sure what kind of customer service practices allow for the online equivalent of yelling at a customer.