Ultra Diamonds

Very professional, and so helpful! I really enjoyed having them help me pick out my ring!

I found my husband's ring at a third of the price of the mall jewelers. I was able to get him exactly what he wanted. They were a little unorganized in the store, and the girl was new, however she was doing everything she could to help me!

We purchased all of our rings from their Las Vegas store. They were very professional and were able to make sizing adjustments on-site while we waited.

wondeful service and quality. great value

When I originally proposed, we were in the midst of some tough times. I proposed with the best ring I could afford, which wasn't much. Today we're in a much better situation and so I wanted to give my wife the wedding ring she deserved for the big day.

She found a ring she absolutely fell in love with, but it was cut for an absolutely huge diamond that even with our improved finances we couldn't begin to afford. We talked to the store manager and gave him our budget and he actually had his jeweler custom make an exact duplicate of the ring with a smaller center stone - and all this just days before the wedding. What's more, if I hadn't missed his phone call he was planning to hand-deliver the ring to our rehearsal dinner to surprise the bride.

I can't possibly be happier with my experience, and my wife certainly can't be happier with...

My fiance bought my engagement ring from Ultra Diamonds. Just recently we went to trade it in for a wedding set. (The shape of my engagement ring wouldn't allow us to get a band. so we decided to get a set.) Well while at another jewelry store, They told us the diamond in my engagement ring was a fake. We took it to other jewelry shops for second opinions, all said the same thing. When my fiance bought the ring, the guy who sold it to him told him it was real. And he paid for a real diamond!!! We were so upset to find this out!! And it was so heart breaking to see him so upset with himself for being fooled like this. The guy got fired a while ago. And they said the best we can do is in store credit. But at this point, we don't know if we want to go back!! I'm sure not all the stores are the same. But I'm so upset about this... Its a really hard thing to forgive. And as if getting a fake diamond isn't bad enough, he paid triple what it was worth!!!

I am VERY UNHAPPY with the customer service at Ultra Diamonds. My Fiancé proposed in October and in FOUR months time we have sent the ring back to have something fixed FOUR times, and our problems are STILL not resolved. When he bought the ring it was one size too big. We went back to have it resized and it was gone for a week (Every time you send it away it is usually gone for at least a week). When we got it back it was oval shaped (instead of round) so it still did not fit properly. We were told that they have to do this because of the diamonds that wrap around the side and the 3 stones on the front make it “heavy”. Not only did it have this shape which made the fit very weird, it also had horrible scratches in the white gold on the sides where the smaller diamonds are. We had to take it back again to have them smooth the sides and re-size to fit. We get it back a SECOND time and the ring has been smoothed out but NOT resized correctly—they forgot to do it! At this point I am very upset that I have not really been able to wear my ring the first month or two that he proposed so I decided to wear it for a while before we took it back again. We recently went back to have them check everything for the protection plan and two days later one of the small diamonds fell out while I was at work. I have a desk job! How could this happen? I didn’t hit it on anything, I was just sitting there! THE NEXT DAY my ring rubbed against my fiancés shirt and ANOTHER diamond fell out on the other side! How does this happen?!? We go back for the THIRD time to have them fix my diamonds and size it properly. They said they would put small beads in the back of it instead of cutting the size down again because they were afraid I would keep losing diamonds if I went smaller ( I am a size 4). They sent it off to have the diamonds replaced and then FORGOT to put the beads in it!-Seriously?!? My fiancé proposed in October, it is now almost February and my ring still does not fit properly and has already lost 2 diamonds. Needless to say we will not be getting our wedding bands from this store. I would not recommend buying any high dollar rings here. ESPECIALLY if you have small fingers and you want diamonds on the side of your ring. Horrible, horrible experience. I am not sure where they are sending these rings to have them “fixed” but they need to get it together!! Dont buy your ring from Ultra Diamonds.

Gentlemen if you need value for your money Ultra Diamonds is the place to go.

I love their wide selection of Designer Collections, especially their engagement rings! I walked in not knowing much about diamonds and specifics, but their wonderful sales associate walked me through everything, and I left with a great feeling. I first went to Zales, where I did not get that type of satisfaction, so I did not purchase from them. I purchased the 2 ctw Certified Ring in Platium at an unbelievable price! My fiance was so excited and speechless when I proposed with it! I wouldn't change anything about my buying experience with Ultra! I will be going back for future anniversary presents as well!!

This company is fantastic! I have very small fingers so it is so hard to find a ring that suits me but the employees at Ultra worked with me for such a long time until I found exactly what I wanted, a one carat radiant solitaire that I will never take off. And they even had a great sale, much better than I had seen anywhere else. My fiance and I will be going back there for our wedding bands and bridesmaid jewelry because they are so great.

I'm so upset with Ultra Diamond Costumer Service. I went there to trade my ring in for another, the lady I spoke to seems like she didn't have much exprience there. I had questions she couldn't answer, she had to go to her co-worker to find out the answers to my questions. I was a little irritated by that but with no choice I continued dealing with her. She keep relying on her co-worker for help so her co-worker end helping me. Before I left a asked to get my ring clean so the unexperience lady assisted me in that and I really didn't want her to. I didn't want to be rude and ask if the more experience lady could help me instead. As my ring was being clean I started looking around. When the machine stopped cleaning my ring she took it and started to wipe off the liquid. I notice she start stalling on handing me my ring. It seem like she was trying to hide something. I started to get consider whe she asked me if I had warrenty on my ring twice. I told yes and if there was something wrong. She said a diamond fell out. OMG!!!!! that make me mad. I wanted to yell at her but I keep my composure. They nervously keep telling me it's free to get it fix because you have the protection plan. I'm mad and my thoughts are why should my protection plan pay something I didn't lose. Why can't the Ultra Diamond store pay for it not my protection plan. The protection plan should be for any lost diamonds the owner encountered not the store. Mainly I was upset at the way things were handled there. So they took my ring a sent it off to get the diamond replaced. A week later I call the store to check to if my ring came back and Lori answer the phone. She look up my account and said my ring will be in next week so I said ok. And I asked to speak with my manager and she said she was the manager on duty. So I told how upset I was about what happen and how I felt about it. She started urging back and asking me about how I should have handled the situtation. I dont know why a manager would urging back with a customer. But she had an attitude with over the phone about how I should have handled the situtation. I should have yelled and made a scene the time the of cleaning when the diamond fell out. No manager should resolve a situtation by making the customer more upset and being urgmentive. As I was still talk to her she started talking over me and hung up. I caller her back and I said there is no need to hang up on me while I was still talking and I asked for her District Manager contract information. No customer should be treated like this reguardless if the customer is right or wrong. In this country the customer is always right. I'm not doing business with them again.

My wedding band has tarnished a bit as well as my husbands, but we have not returned to the store yet for re-dipping which I am sure they will be pleased to do. Ultra Diamonds is an excellent value for the $$. The salespeople are fantastic and friendly and resized my husband's ring with no problem :)

My Fiance and I purchased the "unforgettable" diamond solitiare with the surrounding diamonds and matching band. I can't tell you how many compliments we have had on it! The price for the same ring was so much less than Helzberg, it was even better than Costco (yes Costco in my area sells high quality diamonds. But their customer service is terrible. I would rather buy from a reputable jeweler with years in the business where the associates are TRAINED in diamonds like Ultra Diamonds) I also bought my bridesmaids charm bracelets there in sterling silver- eyeryone loved them. Great company!

The salesman sold us on a pear shaped solitaire, the center stone is 1.25 total weight. The actual band is encrusted in diamonds. We priced a similar recognized retailer an they wanted $6000.00. We paid $2200.00. I love my ring and show it off every chance I can get!

Awesome! My husband got my a beautiful ring from here, only problem is the white gold turned kind of yellow...