W.O.W Cakes

I prepaid $714.28 for a wedding cake and groom's cake on July 14, 2012. The quote included a 3D groom's cake. I later received an email from merchant stating that they could not do the 3D groom's cake due to a lack of technical expertise. My wedding planner contacted them to explore options and was told that they were unable to create the groom's cake that I ordered, and that the merchant would not allow us to move the groom's cake to another baker without also moving the bride's cake. The merchant stated that she did not like the quality of other local bakers' products and didn't want wedding guests thinking that she created the groom's cake if it came from another bakery. As a result, I canceled my order and moved both cakes to another baker. The merchant is refusing to refund the full amount and is charging me a delivery fee as well as a 20% deposit. Nothing was delivered to me, so I do not agree to pay the delivery fee, and I do not agree to the 20% deposit since the merchant insisted that I move both cakes if I moved one. I am seeking the full amount of the refund since the merchant's policy as told to my wedding planner is the reason I had to move both cake orders to another baker.

UPDATE:

My negative review was removed from this website. I think that is incredibly shady!


Overall DO NOT TRUST THIS VENDOR WITH YOUR MONEY OR YOUR BIG DAY!!


Update: As of Jan 22, 2013, this vendor is now refusing to send me even the partial refund that they agreed (without stipulation) to pay me. According to their response to my BBB complaint, they refuse to send me any money until I agree that the partial payment is a resolution. I repeat, DO NOT TRUST THESE...

The staff at WOW cakes were so easy to work with. They designed the perfect cake for our wedding and it also tasted incredible!!! We received many compliments on the cake. It was beautiful, delicious, and very affordable!

Our cakes were absolutely amazing! They not only looked incredible but tasted even better. We still have people asking us about our cakes and telling us how great they tasted. Almost everyone had more than one slice including myself!! My bride's cake was gorgeous. It was just what I wanted and turned out beautiful. The groom's cake I designed was not an easy cake to make (we had them create a 3D scuba tank) and it turned out so cool. My husband was so happy and again it tasted awesome. I will be using WOW cakes in the future. Thank you for adding your great work to our big day!

Great product delivered exactly as expected. Several guests commented that they thought the cake was fake because it looked so amazing.

We purchased wedding and groom's cakes from W.o.W Cakes. Both cakes came out nicely and the flavors were as we had requested. Everyone enjoyed the cakes. I would do business with W.o.W again.

I met with five or six other cake shops in Wichita because I had a cake that would require more detail work than most others. I was blown away by the knowledge of the culinary artist at WOW-- she was head and shoulders above the rest. And my cake was STUNNING. And tasted amazing-- guests came back for two and three pieces until it was gone!

I used WOW cakes for my wedding cake & grooms cake & it was AMAZING!! They were on time, great, quick responses to emails & phone calls. Staff was friendly & very patient. The cakes tasted delishes. It was so moist & flavorful. I can't wait until a birthday or something comes up so I can order another cake from them!

Overall I Loved my cake, it was beautiful and I loved the service from wow. The taste was amazing but they got my flavors wrong. Of course only I knew this, but they did rectify the situation by sending me a gift card. This is the only flaw I had with them.. otherwise, perfection!

Our wedding and grooms cake looked exactly like the picture we showed them and tasted amazing! We are still getting compliments on it!!

We ordered two cakes, the brides and the grooms. It was very difficult to get anyone to answer the phone or return a call. We were very specific with the design of the cakes during both of our visits. The grooms cake was a rough draft of what we paid for. We were embarrassed by it. The monogram on the front of the bridal cake was not what the decorator reviewed with us. It looked as if a 3rd grader wrote it in cursive, when it was specified on the papework, that it was not to be in cursive. The cross to be placed on top of the cake was laid on its side, and that's how it was photographed. The flavors and layers were not what we picked out. For the large fees charged, we were very disappointed.

Thank you Pam and team for our gorgeous and DELICIOUS cake.

Our wedding cake and groom's cake were exactly what I had in mind. Pam talked to me on the phone, we met in person, and discussed flavors and budget at length. She and her team created two gorgeous and delicious cakes. Seriously. Best wedding cake I or my guests had ever eaten. The buttercream frosting was to die for. Other wedding cakes I'm eating now just don't compare. Spoiled for life and couldn't be...

Amazing! The main wedding cake and the small cakes as center pieces were fabulous! Jessica and David's reception was beautiful and a lot could be credited to W.O.W. cakes. Not to mention delicious!

I used WOW cakes for my wedding reception last weekend. We did cupcakes and they turned out beautifully. My guests loved the variety of flavors and raved about the frosting. I would recommend them to anyone!

The idea for our wedding was to have each center piece be a wedding cake, every one a different flavor. W.O.W cakes was the only one in town who agreed to take this on for us and they delivered exactly what I asked for and more. We wanted our guests to be able to be interactive and use the cakes as a get to know one another and use it as a ice breaker. All 18 cakes were a different flavor combination and tasted so incredible. The staff was so helpful and friendly beyond my expectations. We would give them more than 5 stars if it allowed and we have recommended everyone to use them in the future. They really helped make our reception the fun evening we dreamed it would be, a complete success.

I have a food allergy to eggs and was nervous about finding someone professionally that could do our cake, and maintained the flavor of the cake. We had a smaller cake we cut, and had our cake topper on it; they were able to make these without eggs for me. We did eight different flavors of cupcakes and got rave reviews from the guest on the variety. I wanted the cupcakes to look like brides and grooms; they did a nice job keeping it simple but elegant. They were more than accommodating through the entire process and delivered great customer service. I would recommend any couple planning their wedding to check them out, the prices were outstanding, and they really worked with our ideas.

Unbelievable! Our cake looked phenomenal, and tasted even better. Even my crazy particular friend couldn't help but tell me this was the best cake she had ever tasted in her life. Pam does an awesome job and the prices are the best in town. While we never really bothered looking anywhere else, I know no one could have pulled off our masterpiece the way her team did. Thank you!

I absolutely LOVED our cake. We went and tried almost every flavor they have ( and boy do they have a lot!) and all were amazing! We went with 4 layers...1. 1/2 strawberry 1/2 Madagascar Vanilla, 1 Chocolate, 2 Madagascar Vanilla, and the grooms cake was chocolate raspberry. Every guest asked where we got the cake from and said it was amazing. I will definitely use them anytime I need a cake made. I didn't shop around much but the price was cheaper than I expected for a cake. Pam was so nice and had wonderful ideas for the cake. I would HIGHLY recommend them to everyone!

We would definately recommend this vendor and have used them several times since the wedding. Prior to selecting them as our vendor we had a consultation and they provided us free samples of almost every flavor offered, it was great! Our cake tasted great and the guest loved it! There was one minor error, we paid to rent a cake stand and it was not delivered on the day of the wedding. Pam apologized and immediately refunded us the rental fee.

Would definitely recommend this vendor and already have many times already. Excellent service, amazing cake that got rave reviews. Can't speak highly enough about this business. We are extremely grateful to them for their part in our daughter's wedding. Thank you WOW Cakes!!!

I was so happy with my wedding cake! I actually cried because I didn't want to cut it! The flavors were spectacular, I can't even tell you how many people complimented us on the cake. It was beautifully decorated and I have found a bakery now to do all of our party cakes. Thanks WOW Cakes!

First of all, I am a very hands on groom and this cake was my idea. My whole family was gasping when they saw the cake. It was very bright and just the colors that I had requested. Taste wise it was fantastic. We actually ran out of cake because our guests were coming back for a slice of each flavor. Pam and her crew were prompt on the delivery time and did magic with the loose flowers that the florist had left for us. We give them an A+ for the cake. We will definately be ordering cakes from them again.

Wonderful Customer service. Cake tasting was great and when we picked out the deisgn Pam was very good at asking the right questions and just running with our ideas. Prices are very reasonable. We chose them mainly because we could choose any flavors with no extra charge and there were a variety of flavors. Also she does a small cake for you for your one year anniversary! I will pick them again for other events

Honestly i had expected more for our wedding cake. Serving size was adequate but it looked very small even though it was 4-tiers. The design was lacking despite our sample picture i had shown the cake decorator. The color was less than vibrant. My cake was simply below average for it was dry and stale. My second, back-up cake ended up tasted a lot better than our main wedding cake, and it was only a sheet cake from a french pastries store.

We loved their cakes! The grooms cake had a lot of changes over the course of our planning, and in the end things happen and brought down our Dr. Pepper can to the floor. It was still amazing! They were so nice everytime I emailed or talked to them. The tasting was fun and they were really helpful on just offering popular suggestions and mixes with icing and flavors. The price is unbeatable and they were great, even the fondant tasted good!

The folks at WOW cakes are THE BEST!!!! Forget Cameo or Cheri's bakeries. Go to WOW CAKES!!! I was able to bring my own sketch in and have my vision brought to life! I was also able to have many different flavors without getting charged extra. And, not just "traditional" ho-hum flavors either. I got to have Black Forest with Dark Chocolate Fudge filling, Italian Vanilla Orange Marmalade (OMG YUM!!!!), and many others! The Red Velvet and German Chocolate cakes were also oh so moist. Not semi dry like some are. YUM YUM YUM!!!!

WOW Cakes blew me away! From the moment we sat down for cake tasting, we knew they were it. We tried other places, but none could compare to the delicious cake, friendly service and super convenience of WOW. Not only were their flavor selections unique and delicious, but they didn't charge extra for them and there was no skimping on the taste testing! We received a completely customized cake that tasted as beautiful as it looked. People would come up to me throughout the reception and rave about the cake---sad to say, the only piece I was able to swipe was the one my husband stuffed in my face when we cut it---but what wasn't smeared on my nose was soooo good! Even my dad, who is notoriously picky about cakes and icing, is looking for another excuse to get a WOW cake.

Service
Yeah, Pam is amazing. She and her staff work late hours, so even as a busy bride I could stop by and look at the cake or drop off any custom decorations I wanted, at any time---even at 9:30 at night! She always took the time to call or email me if she needed something, and that was wonderful.

Location
The strip mall the shop it's in looks a little shabby, but I felt safe and the shop itself is cute, warm and the smell is to die for! It was very close to my grandma, who paid for our cake, and downtown, where our wedding was, so it was very convenient as a whole.

Pricing
Pricing was about standard, but for custom flavors, considerably cheaper than most. Pam worked with Flower Factory to put the fresh roses on the cake and she also let me use a vintage cake topper, which she put on on-site. She knew what she was doing, but she was never controlling.

I really can't say enough about these ladies, except brava! I can't wait for my 1st anniversary so I can eat more of their cake!

Well, come on..her name says it all! Our cake was WOW!!! It tasted as good as it looked! We were so impressed by how professional Pam was and how easy she made it for us to choose a cake. She did our groom cake too, and it was so cool! We chose a KC chiefs cake, and it looked awesome! Our wedding cake was 3tiers, and each tier had a different yummy flavor, and was soooooo beautiful. I met Pam at a wedding show, and knew right away she was the one for me! Thanks Pam!

Our cake was wonderful, everyone loved it, we ordered long, I think it was supposed to serve 208 and we invited 140 people, we hardly had any left overs! Pam suggested because we did a whole bunch of flavors that some people would end up taking more than one flavor, she was right! I'd suggest having someone cut your cake, either WOW which I'm pretty sure she does offer, or someone else through your catering. We had friends cut it and pass it out and it was kind of a mess.

Anyway, so you get a hold of Pam and schedule a tasting, ours was in her old building, at the time she was just getting ready to move to a new location. The building was fine, she was super sweet, she had a ton of portfolio books to look through and little cupcakes for us to taste. Go hungry because even the tiny pieces add up fast! We were pretty clueless, she very nicely pointed us towards good ideas for serving sizes, etc. We were in touch again shortly before the wedding to finalize everything.

I will say that I wasn't totally pleased on the ribbon color around my tiers, it was a very dark green, almost black, and we had intended a more sage green. Everything else was perfect! The ribbon color was totally my fault, she asked for a sample of color or ribbon and I never came through with it. So, if you're in this situation, send the lady what she asks for!

They delivered the cake on time, straight to the cake table, it was gorgeous, they placed our antique topper for us. Great service, wonderful cake!

Due to increased RSVP's, we had to make changes a few days before the wedding and it was no problem. The cake looked and tasted great.

Pam and her team are amazing! Hands down the best cake EVER!!!

W.O.W Cakes was AMAZING. They worked so well with us and delivered more than we could of imagined. Our 3 cakes turned out amazing. I was so impressed when I saw them on our day. They were so nice and made sure they did everything to please us. They even stayed at our venue and cut the cake for us to make sure serving sizes were correct. We got so many compliments on our cakes. We used 11 differnt flavors and I think 7 different flavored frostings. I also felt that the cost of everything was very well priced.

Pam and her team made our cake absolutely beautiful!! So many wonderful comments were made by our guests! The cake tasted terrific and was the perfect quantity for our wedding!

W.O.W Cakes was outstanding. She met with me with multiple books of ideas & gave me a wide variety of flavor choices. I received outstanding feedback at my reception about how fabulous the cake tasted. Everyone loved it. I was told that you always have too much cake left over. We had none!!

Her name says it all....WOW! We loved our cake! It was delicious and beautiful!

Everything was great. Thanks for making our cake! I had lots of compliments on it and have been giving everyone your name. It was really good too. Most people has atleast 2 peices! Thanks again!

As a mother of the bride (aka. lady with the creditcard) I was so happy we used WOW cakes. Pamela started off with a tasting with a herd of bridesmaids with a sweettooth. It was difficult to narrow down the many wonderful flavors and fillings that could be had. The bride and groom had final say. The girls liked it so much they surprised the bride at her shower with a cake from Pam. Rachel asked for certain things for her cake and Pam was more than willing to create exactly what she wanted and use her creativity too. Especially the grooms cake with the bride and groom rubber ducks was what she wanted. Pam created a cake full of icing bubbles which foamed down the cake that had pictures of the couple. It was quite a eye catcher to the guests. The traditional cake sparkled with glitter as much as the bride did. Pam is correct that everyone will love her cake. Make sure to order extra just so you can have some later! Her prices were reasonable, especially when you can order different flavors and fillings. Her cake looked fondant without the cost. Her size of each piece was larger than many of the places we looked at. One of the biggest perks was for a very nominal fee she will even come and cut and serve your cake. I cant say enough nice things W.O.W. and Pam. Wish her all the best.

My cake was fabulous. It was exactly what I ordered. I know that the reviews that I read about WOW Cakes helped me decide where to order my cake from and I am so glad that I did. Everyone was raving about how good it was and how beautifully decorated it was. I will definately recommend WOW Cakes to anyone who asks. Thanks again for making my day memorable and tasty!

Everything was perfect. I'd had an idea in my head ever since I can remember about how my cake would look and all I can say is that it was better than I could have ever imagined. Thanks Pam for all of your help and your ideas!
Tara and Justin

My cake was beautiful and funky, just the way I ordered it! All of my guests were impressed with the detail and with the taste. I have recommended these guys to all of my friends and I know that my maid of honor just placed her order for next June! The whole experience was great. The consult was so fun and Pam had about 18 flavors of cake for us to try, so we were able to actually mix in a few fun flavors instead of the boring chocolate and white. They have become our bakery of choice from now on!

W.O.W. Cakes created both our Wedding and Groom's Cakes. My bride and Pamela worked together to create a unique design for our reception for the wedding cake and Pamela did a magnificent job creating exactly what we wanted. She went above and beyond all our hopes and expectations. Our guests were extremely impressed. Most made comments on how beautiful the cakes were, and how great they tasted. We'd recommend her to anyone wanting to purchase a cake for a special occasion.

Jerry and Sarah

Our wedding cake turned out great. It was exactly what we had ordered. It tasted good and was moist. She delivered it on time and even put the flowers on the cake at no extra charge. We were very happy with what we received for the price. We had ordered a grooms cake too and it was very cute. We wanted a Pillsbury Doughboy with a flaming baseball and a fishing pole and that's what we got. Thanks to Pam for all her work and her flexibility for dealing with us from out of state.

My cake was great. It was exactally what I ordered and thanks to Pam it was possible. I had gotten quotes from a couple of other well known Wichita bakeries and was going to have to greatly simplify my idea so that it fit into my budget, when my mom saw the article in the paper about Pam. I called her and was able to get right in for a consult. I got the cake that I wanted plus she had ideas to make it even more elaborate, and the price I paid was less than half of what my quotes were from those other bakeries. My guests loved the cake and I was asked several times who made the cake. I'm so glad that Pam included a little cake that was already wrapped for our anniversary because there wasn't much cake left. If you have a tight budget and want somothing elaborate or crazy, Pam is great to work with. She takes an idea and runs with it, and you won't be dissapointed.

I have to say the most important thing at a woman's wedding would be her cake and Pam Pletcher has this down to an art. My cake turn out to be exactly wanted. It was beautiful and it tasted amazing.

Everything was just the way I expected it. My guests loved the fact that she colored the cake to match my flowers. Zach was great to work with and was always quick to get answers to any of my questions. Thank you for making my cake perfect!

The wedding cake that Pam did for my daughter's wedding was fabulous! She incorporated the perfect colors and my daughter wanted to make sure it was big so Pam made it fit the whole table with several little cakes extending from the big cake int the middle with several different flavors that the guests thoroughly enjoyed!! She is awesome!!

Everything was exceptional. I highly recommend having Pam Pletcher do your wedding cake for your big day. Not only was my cake beautiful, it was the best tasting cake we have ever had! I not only had her do our wedding cake, but she has done numerous birthday cakes for us as well.

I had no idea what I wanted for a wedding cake. I told Pam that I wanted it big and with a country flair and that the flowers for the rest of the wedding were daisies. The cake that she made was stunning. It was huge with a fountain and bridges and daisy chains. It was exactly what I wanted but that I could never describe. Pam was great to work with and she really understood that my wedding day had to be perfect, and the best part was that she was so inexpensive. Talk about getting what you pay for and so much more! We have had her make several other cakes as well and we have never been dissapointed.

WOW Cakes is amazing! They really take the time and love to put into your wedding or special occasion cake. They taste great and always look awesome!

One word sums it up....DELICIOUS! Pam and her team do a fantastic job.

Pam does a fabulous job! Her cakes are beautiful and delicious! She always takes fantastic care of her brides, and they all love her! She is easy to work with and always has a positive attitude! You will love her cake!