We worked with Alexandra Gladstone at the Waldorf and had a great experience. She and her staff were incredibly professional and helpful. When our old venue cancelled on us 3 months before the wedding, she worked with us to make sure we could keep all our other vendors and have the wedding at the Waldorf.
All the wedding prep was very easy given the experience of the staff there. The tasting was really fun and the chefs were so nice and accommodating. The evening of the wedding went very smoothly and if there were any problems, Alexandra and the wedding planner took care of them and I never even knew.
The only issue I would mention is some confusion over our hotel block and who was staying in what rooms. Although they never guaranteed it, the bridal suite wasn't ready in time for me to get ready there, so I had to use my in-laws' room.
LOVE LOVE LOVE this hotel. Phenomenal service and really spacious hotel suite. We were able to book through a promotion so the rates were great and we were able to upgrade to the one bedroom luxury and both parents could upgrade as well. Especially considering the amount of people in my suite the day of the wedding, it was worth every penny. I had about 15 people in my suite that day. But you would never even notice. They welcomed us with a fruit basket and congratulated with chocolate strawberries and champagne. The reason for the A is because they didn’t tell us that if you give them a debit/credit card, they immediately charge you for the nights plus 10% for incidental. Then when you leave they charge you for actual cost. IT takes about 2 or 3 days for the first charge to be credited. And that really blows when you plan on using it for your honeymoon. We were lucky that we didn’t need it quickly. So my advice is to place it on a regular charge to save you the hassle.