Weddingish

Catalog Products, Custom Products

Design

Clients may visit us at our boutique located at 10210 Riverside Drive in Toluca Lake, CA.

What is Weddingish’s exchange policy?Only items originally purchased from weddingish.com can be exchanged.We are happy to honor any exchanges as long as:The exchange is made within 14 days from the date of your order. The item being returned is in new condition and retains the original Item tag. However, there are no returns or exchanges on intimate apparel such as underwear and cookies.Please note, there will be no returns accepted on sale or clearance items.Please go on-line and place a new order for the item you wish to exchange it for to assure that you get what you desire.Please send us back the unwanted item and we will credit your card upon receipt.Ship your exchange to:ExchangesWeddingish.com501 W. Glenoaks Blvd. #703Glendale, CA 91202Again, we recommend you ship all returns via a traceable carrier and in a well-padded box or envelope. We are not responsible for returns that are lost or damaged during return shipping. All costs related to exchange shipping are paid by the customer unless the item was damaged when received.What is Weddingish’s return policy?Please be aware that all Weddingish merchandise purchased online must be returned directly to Weddingish, and not to any retail stores. We are unable to accept any returns for items bought in a retail store or on another website. If this is the case, please refer to their return policy for further instruction.Weddingish wants you to be completely satisfied with your online purchase. If for any reason you are not, please contact us within 14 days from receipt of your shipment. Simply email our customer service department at service@weddingish.com or call us at 818.545.8588 to let us know you are returning an item.Please note, the item being returned should be in new condition. There are no returns or exchanges on intimate apparel, cookie orders, sale or clearance items.* Your contact information (email and/or fax)* The item number & description of the merchandise being returned.* The original invoice numberPlease ship your return to:ReturnsWeddingish.com501 W. Glenoaks Blvd. #703Glendale, CA 91202All items must be unworn and returned in the same condition as it was sent. Once we have approved your return, we will process your refund within 7 business days.How should I ship my return?You may ship your return as soon as you have spoken to us. For your protection, please send all returns via a traceable carrier and in a well-padded box or envelope. We cannot be responsible for returns that are lost or damaged during return shipping. All costs related to return shipping are paid by the customer.How are refunds processed?Full refunds, excluding original shipping costs, will be given in the same form of payment used for purchase. You will receive an email confirmation as soon as the refund has been completed.What if the merchandise I ordered arrived damaged during shipping?In cases where merchandise arrives damaged or defective, we will gladly replace the item and take care of all additional shipping charges related to the return. Please contact us within 7 days of the receipt of your damaged package. Please call us at 818.980.4188 or email us at service@weddingish.com to arrange for a replacement item.How do I place an order on-line? Browse through our products by clicking on the buttons at the top of the page. When you see an item you are interested in purchasing, simply click on the image or the underlined description. This will pull up the enlarged close-up, product detail and price of the item. Click on the "Add to Shopping Bag" button to add this item to your shopping cart. Click on the "View Cart" button to review your entire order. Proceed through check-out as directed.If you experience any difficulties, please send any inquiries to service@weddingish.com. How long can I expect delivery to take? Although MOST of our orders are processed and shipped the same or next day, it may take longer if we are temporarily out of stock on certain items. If an item in your order is out of stock, we will contact you as soon as possible. We will tell you when the item will be available and give you the choice of waiting until the item becomes available to ship, removing the item from your order, or having your order shipped in two separate shipments. We will do everything we can to ensure that you receive your order as soon as possible. For personalized and custom items, please allow 7-10 business days for processing and 2-4 days for shipping. For cookies orders, please allow 4-5 days for processing and 2-4 days for shipping. You may select an option of rushing your cookie orders, and they will ship out same or next day.What are my shipping options? All Weddingish orders are shipped via Fed-x,UPS or USPS. We also ship Overnight and 2nd day when specified in the shipping options. Shipping costs depend on the number of items ordered:Ground shipping $6.95 and upTwo-Day shipping $16.95 and upOvernight shipping $31.00 and upPlease select "International" during checkout for any orders being shipped outside the United States. How do I calculate shipping? All shipping charges are calculated in the shopping cart according to weight.How can I check the status of my order? Once the order has been shipped, we will send you a confirmation email. If you wish to check on the status of your order immediately, you can call us at 818.545.8588 from 9 a.m. - 5 p.m. PST, or email us at service@weddingish.com.What payment methods do you accept? We accept Visa, Mastercard, American Express, Discover, PayPal and money orders (for off-line transactions only).What tax rate are you charging?If you live in, or ship your order to California, we are required to charge you local tax on your purchase.How will I know that my order was accepted? Once the order has been processed and shipped, a confirmation email will be sent to you.How do I place an order off-line? To place an order off-line, please make note of the item number and description of each item you wish to purchase. Then, call 818.545.8588 to speak to one of our customer service representatives, or fax your information to 818.484.8586.