Westlake Village Inn

The site is beautiful but you have to pay $800 for a cordinator that does do anything. I had to contact her to set up all of the meeting. My photographer had to help us with the cake cutting because she was no where to be found.

Jeannie Reed was wonderful to work with. She made our wedding day everything we wanted and more. The wedding venue was beautiful with the lush gardens and gazebos. We absolutely fell in love with the provence room and wine cellar and had selected it for both our wedding reception and daughter's baptismal reception. Our only complaint was the hotel reservation staff as we had to constantly check in and make sure they were accommodating all our needs. There were a few mix ups and changes that were frustrating but eventually resolved. Overall, we would do it all over again at this venue!

Jeannie was a mess. she was my coordinator but i swear i was more organized than she was. i filled out 3 credit card authorization forms because she kept losing them. Here is a quick set of pros and cons for the WVI. Pros: food was awesome! loved the bacon wrapped shrimp and the beef and fish were really good. the chicken was OK. the catering people were really helpful. Jeannie messed up the number of seats at one of the tables but the catering people pulled an extra chair in for my guest. the blended strawberry pina colada was a nice touch during the cocktail hour. (they were also very good). I signed a contract and paid for everything days before my wedding and the next day, Jeannie called to say she did not charge us the correct amount and that we needed to pay extra because she didnt know about an extra charge for blended drinks. (this is her job- to know the details about the wedding charges). I was really mad. The ceremony site i used was the waterfall. my florist did a great job decorating, and it worked with my hawaiian theme. Now for the cons- jeannie made us practice the ceremony twice at the rehearsal. the day of the wedding, she forgot to tell my brides maids and grooms men when to walk in. I HAD TO STEP IN AND TELL THEM TO GO. Jeannie told my husband that the slide show wasn't working ( this was on our way from the ceremony site to the reception site) She should have tried out the equipment the day before. We had given her our DVD way in advance. (MY HUSBAND WAS REALLY MAD ABOUT THAT). Luckily our DJ was on top of things and figured out how to make it work. Finally, Jeannie couldn't even remember by husbands name. when we would meet, she would call him the wrong name. So... great venue, just bring your own coordinator and double check prices for everything. My wedding was really nice and I would not have wanted to have it at any other place but make sure you are organized and on top of things because the coordinator (jeannie) wont be.

Westlake Village Inn was my dream wedding site. Jeannie Reed the wedding coordinator was very sweet and very accommodating. The site is absolutely gorgeous, the rooms are a bit pricey but they're huge and beautiful rooms. It's hard to get a reach of people since they had to let some people go during my wedding, but if u just avoid Mondays to Wednesdays, it's easier to get a response. It's actually easier to reach Jeannie during the weekends because that's when she's working the most. The cost is actually quite reasonable for how beautiful the site is. Just be careful because if it rains, unless you're going to rent a tent, you'll be stuck having to move everything inside and it's the outdoor sites that really make the ceremony beautiful at this place. I had a 220 person wedding and had to rent the adjacent room. The main room would only fit maximum 140 people with a good-sized dance floor. If you're doing the father-daughter dance, the grand entrance etc etc., The people in the other room can't see what's going on. But that was the sacrifice I took to have my wedding at this site. Definitely worth checking this site out.

I had the most beautiful wedding I could have ever imagined. Everything went smoothly. Dana, the wedding coordinator they provided me with, is amazing. It is a beautiful venue both indoors and out. The food is amazing. It was a night to remember.

The only positive thing I can say about this location is the Property...the grounds are beautiful and was the one thing that attracted us to this Hotel.Overall the staff was VERY unprofessional and difficult to work with, this Hotel requires that you bring in a Coordinator or use one on-site at an additional fee - what a HUGE waste of money. The rooms were very nice BUT the carpets where filthy and unfortunately we experienced theft in two rooms and to date have yet to receive a call back after several messages and emails.DONT waste your money at this Hotel!!!!!

my husband and i live in nyc and were planning to have our wedding in los angeles since that's where we are both from. we scoured the internet for HOURS looking at venues and reviews and everything you could imagine. i only had a couple of weeks to visit venues in person and the westlake village inn was the second property i looked at...and the rest is history.

we met with dana jordan who is an on-site catering manager and coordinator at the westlake village inn. which in itself was very helpful since if you want to just look at the property they recommend that you simply walk the grounds and look around for yourself. but i explained my situation in that i didn't have time to come back to make another appointment so they happily scheduled me one with dana. she was such a PLEASURE to work with. she answered all of my emails promptly...gave me direct and helpful answers and was very organized and accommodating.

the grounds are beautiful! a great location for taking pictures and having your ceremony. we chose the tuscan gardens and we got so many compliments! we also had our rehearsal dinner in the wine cellar room and the reception in the provence room. from the rehearsal dinner to the ceremony and then the reception...everything was smooth... it was the best run-wedding i have ever seen. i didn't have to worry about anything! the staff was great and so helpful! they were willing to do so much for us! the food was AMAZING! everyone just kept raving about the food and how it was "the best wedding food" they ever had!

there are so many other wonderful things about this venue that i didn't mention... but if you are interested in this property, i would definitely check it out! very highly recommended!!

Westlake Village Inn did an unbelievable job for my wedding. I could not have been happier. Reena Cartwright planned everything with me and was amazing!! She was flexible and made sure that I got everything that I wanted. I only had my reception here. I had many out of town guests who came and stayed there and they loved it. The Inn took care of all of the little details and made sure that everything was perfect. I stayed in the Villa, which was amazing and would recommend to anyone!! The food was delicious, the wine was great, service awesome, and could not have asked for more. It is a beautiful place and made my wedding so special and perfect.

This place was so beautiful and amazing for an outdoor wedding. Not only did we have a great view and flowers in the area that we got married we also had cute wildlife there at the wedding(no extra cost). There were so many great places to take pictures at. The food was so good that we had people that have been to many wedding say, "I can't believe this is what we get to eat for dinner, I only get one but I want to try them all." The wait staff was on top of their game there was not one need that was not met. The only problem that we had at the Westlake Villiage Inn was our wedding coordinator. She was very unprofessional with us and we had several times during the year and a half that we were planning with her that we had to track her done because she would not get back to us. There were even times that we would have to talk with the manager because we had important questions that needed answers and she would not get back with us. On the day of the wedding she was very good, but I do believe it is because I talked with her higher ups. All in all I would recommend this beautiful place just get your own coordinator.

Westlake Village Inn was great I loved the site. It's so beautiful there. The help was great, they did mess up on the grooms meal but they said they would fix it right away. The wedding coordinate was great to have.

The Westlake Village is amazing... you seriously forget you're somewhere in Southern California. The grounds are beautiful, and I adore the European style. The lobby is elegant, warm and cozy. The rooms are gorgeous and a good size. We love to get away here every once in a while. I would move here if I could afford it.

The Westlake Village Inn is a very beautiful location for a wedding.They where very flexible with our needs and our coordinator Jeannie recommended the Province Room.It was big enough to hold all our 200+ guests.Our guests loved the venue and the gorgeous views. I can highly recommend Westlake Village Inn.

The Westlake Village Inn was beautiful, organized, and ready to crank out weddings and other events. This is a major part of what they do, and they are good at it. We stayed on site, had the rehearsal dinner in the Wine Cellar, had our ceremony in the Tuscan Garden, and had our reception at the Lakeside Room. Jeannie was increadibly helpful in organizing our wedding, and her experience and advice were invaluable. Jeannie also provided fantastic referrals for other vendors, who made the wedding flow smoothly and efficiently. We could not be happier. Our guests loved the venue (most stayed at the hotel), including the pool, gardens, and comfy beds. Highly recommended.

We chose the provence Room. The venue is awesome. The atmosphere is like bringing the outdoors, indoors. Our catering manager, Dana jordan, was very responsive to all our needs. She made my planning easier. She's very approachable. Able to answer to all oour questions. She will also give you alternatives if you are really budget conscious. The food was delish! The wait staff was on top of things when it comes to service. i would totally recommend this venue!!!

We have known about this hotel for quite some time and finally thought we would come down to see how it is for a romantic getaway weekend.
Once we entered the lobby to check in, we were treated so poorly that the woman (with the accent) at the front desk made my fiancee cry out of frustration and sadness that this woman caused.
The reason was that they insisted that we did not make a reservation and would not check records then finally DID and found the reservation.
Once we arrived in the room, it was NOT the room we paid for but the lowest quality room. We reserved a suite.

This angered me so much that I had to sort this out with management.
The manager came out and apologized and offered gift certificates to the neighboring restaurant and more. we did not receive anything. Period. They outright lied to us. Remember we were paying a lot of money for our room. They did not care a single bit.
They sent us to another room which had not been maintained and we called management and they came and did something, but was actually nothing.
We ended up letting this all go, so we could enjoy our weekend.

We do not recommend this hotel if you would like to ensure a customer-oriented environment.
The next day, the tub still was clogged after a second attempt to get it unclogged through a new staff member as the one with the accent was not there at the time. SHE did indeed send us a bottle of wine and apologies for our troubles.

This was an amazing turnaround, but they never provided all of the other items that the actual MANAGER promised to make it all up to us with. We did not need the gifts, we just wanted them to tell us the truth and see if they actually followed through, which they did not.
We did ask to speak with the manager again, soon thereafter, only to be told that they were "on vacation" and not in the office.

This is a most terrible way to do business especially in one that considers hospitality as one of their top qualities.

Overall, the property is indeed lovely. The rooms are rustic and beautiful, but the management/staff is horribly behind-the-times and needs high-quality customer service training immediately if they would like to compete with the nearby Four Seasons. Unless, of course, they consider themselves a "lower tier" hotel establishment.

Several of our wedding guests stayed at this hotel, and my in-laws hosted a rather large rehearsal dinner through them. The staff was friendly, the food was good -- although pass on the chicken - ick - and of course, the grounds beautiful. My main complaint was that even though we had a private room and terrace, the music booming from the bar just across the way was too loud and a little annoying. Hence, four stars.

i chose the provence room at the westlake village inn for my reception because it is absolutely beautiful. dark wood floors, breathtaking chandeliers, gorgeous view, etc. it cost more than other venues i had looked at, but none compared to how beautiful westlake is.leading up to the reception i was very excited and worked out many details with the coordinator there about how i wanted the cake to be cut and passed, times of the open bar, etc. all of these things i was assured would be no problem.the night of, there were problems.my coordinator was not there and passed my reception off to a co-worker who ignored our pre-arranged plans and did whatever he wanted, and so the cake cutting did not go the way we had worked out, the bar was open during dinner instead of during the dancing part of the evening, etc. the food the served our guests were MUCH smaller portions than we were shown at the tasting. (my mom's piece of fish was about one inch by 4 inches)yes i was diasppointed by westlake village inn. they charge 5 star prices but deliver maybe 3 or so star service.saying that, if i were to do it all again, i would book there, just get it in writing that my coordinator would be there all evening, the size of the meals, etc worked into the contracts with a provision that if our requests were not followed that we would be given some sort of refund. it drove me crazy that we had to pay for things that we just did not get from them!

The Westlake Village Inn is a beautiful place, I felt like I couldn't get enough pictures... I actually had fun taking pictures, go figure! Now they are very professional, however when it came to asking about grandparents, they were not very professional in understanding that some grandparents may have passed away. I was very emparassed when someone representing the westlake village inn asked my grandfather "is there a grandma??". My Grandma had recently passed, i felt very embarassed by that and by her professionalism in that manner. However, when it came to accommodating my needs and my guests needs, they were right there to help. The food was excellent, although I remember the presentation being much neater and nicer in our food tasting than the night of the wedding. Overall, I had a beautiful wedding, much thanks to the westlake village inn. The only thing I would warn someone before they booked there is to read the fine print in the contract, they can change prices on you at any moment and not even tell you until it comes time to write the check. I had booked in march of 07, my wedding was august of 08, and eventhough i booked early and thought i booked the prices they had, the prices of food went up at least $5 a person, when you have over 100 people, that adds up.

The Westlake Village Inn was love at first site. The Tuscan Gardens was the perfect ceremony site. It was like a fairytale wedding walking through the arches to my husband. It really is a beautiful location site. The Provence room comfortably seated my 165 guests and left plenty of dancing room for them. It's view of the lake was great and really set the room perfectly. The WVI crew did an outstanding job of catering to my guests and providing quality food and service. Their patio/cocktail area was also very nice. Dana Jordan, their event coordinator, was the BEST BLESSING I could have asked for. She made sure the day's events flowed smoothly and made sure my husband I and didn't worry about a thing. She is very professional and organized, and a PLEASURE to work with. Couldn't have done it with out her.

Our wedding was not held at the Westlake Village Inn, but we did choose this venue for our hotel for all friends and family to stay at the weekend of the wedding. The rooms were spacious and very clean. Perfect for getting ready for a wedding in. The bar and club was fun for everyone to go hang out when the party was over. And we held our morning after brunch down in the wine barrel room. It was peacefull and absolutly beautiful. I would recomend it to everyone. Thanks WVI!!!

If I had to do it all again, I would definitely use the Westlake Village Inn. The place is so incredibly gorgeous, that there is just no comparison. We booked our summer wedding months ahead (in September!) and they were nearly completely booked for the entire summer. So we ended up choosing a Saturday morning ceremony and reception (and saved a lot of money this way!!). Dana, our coordinator was wonderful, and we had few complaints. Our only problem was that in the middle of our reception they wouldn't let us into our hotel room (where some of our bridal party had left their personal items). It was a big hassle, that took over 45 minutes to resolve (which is not what you want to deal with in the middle of your reception!). Though part of it was our fault, they were not very flexible in resolving the issue. However, the overall experience was a good one, and like I said, I would choose them again.

The most beautiful place in the world! We are so happy every time we look at pictures of WLVI. I can't get over how beautiful my wedding location was. The food was really good. All of our guests were happy with their food choice. The staff was great. They changed management before our wedding, so there was a little trouble a few months before the wedding. But when we got assigned a coordinator everything worked itself out. I am VERY happy WLVI. I would definitely recommend them.

This place is fantastic! The grounds are gorgeous and the service is impeccable. Everyone is super helpful. Reena Cartwright, our catering manager was sweet and friendly. She responded to my emails and calls promptly. Ann Marie, our day of wedding coordinator was a great help on the wedding day. Everything was set up just as I have wanted. The Banquet Manager was friendly and helpful. We are glad we booked with them!

This place was awesome. The service was wonderful, the venue is exceptional and we had problems with the a/c of our room and they upgraded us to a suite with no problems. The wedding coordinator, Jeannie was beyond helpful. We really couldn't ask for anything more. We will remember our wedding day for the rest of our lives because of the service we received at Westlake.

I just had my wedding at the Westlake Village Inn and it was the best experience I could have possibly had. The whole Catering and Sales department was fantastic, helping us get everything together down to the very last detail. We had a day-of coordinator, Ann-Marie, who was by my side all day, and Jeannie was with me from the moment we booked the venue to seconds before I walked down the aisle. The grounds are beautiful and couldn't have made for a better ceremony site. I highly recommend the Tuscan Gardens. We had a cocktail hour with hors d'oeuvres at the Provance Terrace, and had our reception in the Fairway Room. Everything was perfect. The staff worked with my vendors and everyone was on time and completely professional. All I kept hearing all night, and still to this day, was about how amazing the hotel rooms were, how beautiful the grounds are, and how good the food was. I can't wait to see my pictures!!We also had our rehearsal dinner in the Wine Cellar on the night before the wedding and it also went perfectly. The room was beautiful and the food was extra tasty.I can honestly say that I had a perfect wedding experience, and I have everyone at the Westlake Village Inn to thank for that.

The Westlake Village Inn is a beautiful site for a wedding or reception. Our reception was in the Wine Celler and our guests were blown away by how pretty the room was. Despite frequent changes of our contact person, the day of the wedding went off without a hitch.

Jeannie is awesome, she helped us with everything. The location was ideal and the food was wonderful!

We chose the Inn because the grounds were absolutely beautiful, and we wanted a sit-down dinner with an upscale menu. My brother is in the catering/food/hospitality business, and I consulted him when we were planning the venue. He said the Inn really is the best value for what you get. We were able to secure a new wedding site, The Tuscan Garden, before it had even been built. This made me a little nervous, but they gave us the site at a discounted rate, and we were able to view the various stages of development. They were helpful and answered all of our questions thoroughly. We had to use their coordinator, and she wasn't as attentive to details as I would have liked, given that we had to pay extra for her services. But since my mom and I are project managers, we didn't really need her anyway. All of our out-of-town guests commented on how beautiful the grounds and courtyard rooms are. We reserved 2 blocks of rooms, and we ended up having 19 room reservations! We upgraded to a mini-suite, and my mom rented the luxury suite. It was huge! We really needed the extra space, and the "getting-ready" photographs came out beautifully. It poured down rain the day of our wedding, but stopped a few hours before the ceremony commenced. The Inn was accommodating with a back-up plan just in case, but thankfully we didn't need it. They really pulled together and got the site ready and beautiful in no time. They were also very accommodating since we hired a bagpiper, which is quite loud (and there was another wedding that same day.) We had the cocktail reception on the Provence Patio, and the appetizers were delicious! They brought out heaters and had candles on the tables, so it was the perfect sunset venue. We had the reception in the Fairway Room, and it was intimate and beautifully decorated. The second-story view of the lake was spectacular. The food was good, although not as good as it was at our tasting, and the service was first-rate. We upgraded to floor-length tablecloths, chair covers, and red charger plates (cost extra, but worth it.) I had the wedding of my dreams within my budget, and got everything I wanted - beautiful ceremony site, outdoor cocktail party, and sit-down dinner with great food. Everyone said it was the best wedding they had ever been to!

The Inn was absolutely gorgeous on our wedding day. It has an old world European type feel with some ridiculously lovely grounds. At the beginning of my wedding planning I really wanted to get married in a church, but since nice looking, relaxed churches in the area are hard to come by, I decided to make my life easier and have the ceremony and reception in the same place. I am so glad I did. The Inn has multiple locations for ceremonies, but I was drawn to the lushness of the gazebo, though I'm not a huge gazebo fan. We held the reception in the Provence room, which was what sold me on the place. I loved that it isn't a typical ballroom. It has two levels, hardwood floors instead of floral carpeting, and a wall of huge windows which look out on the lake and the golf course beyond. With the Provence room, we also got the use of the lobby, which is gorgeous and a great little retreat for people who wanted to lounge and talk. So many of the guests were gushing about the Inn and how great the location was. It really felt like we were in a different world, and that made the loooong drive to get there totally worthwhile.

As the day drew near, I got a little nervous because the hotel was undergoing some major renovations, and one of those renovations included the Provence room. I felt a bit edgy because I hadn't really been warned ahead of time, but the changes were all for the better. The ballroom was transformed from a rustic bistro with wooden beams and huge campy French posters to an elegant dining room with crystal chandeliers, new lighting and a softer paint job. The hotel had also taken on a new head chef in charge of catering, and we got raves about the food.

The site coordinator, Colleen was so incredibly sweet and pretty accommodating, for the most part. Because I hired my own coordinator (you have to bring on your own or pay extra to use theirs) I didn't have to rely on her too much the day of the wedding. The reason the Inn doesn't rate an unqualified "A" is because on our final visit, we realized that the gazebo we were getting married in front of had been damaged. Some of the shingles had fallen off, and in place of them there was what looked like plywood for a repair. It really looked awful. We emailed Colleen to see if anything could be done, but had some trouble getting in touch with her. When we finally did get the chance to ask her about it, she claimed no one had complained about the gazebo (really?!) and that she would see what could be done. We never heard from her. It wasn't a horrible situation, of course, but it did require some last minute scrambling and more cash than I had anticipated spending. Nevertheless, the good far outweighed the bad, and I count the venue decision as one of the best wedding ones I made.

My ceremony was absolutely gorgeous! The garden and gazebo looked amazing. We had so many guest compliment on how perfect our wedding was! The reception was top notch! No buffet style... the guests had a complete luxury dinner service that was absolutely delicious. The appetizers and cocktails were passed out to our guests during a special "happy hour" in the main patio while we took our pictures. It was a big hit! The food came out perfect. We had sushi, crab cakes, bruschetta, filet mignon and chicken... plus much much more, yum! With many other choices to choose from. I couldn't have asked for a better venue. My husband and I were very impressed and I would recommend this site to anyone!

The inn provided a beautiful venue and excellent food, but they difficult to book and very unflexible.

This place is gorgeous. I can't say enough about the landscaping. We had our reception in the Lakeside room which had a great view of the lake and fountain. Our bar was set up by the water with tables and chairs for the guests to hang out at while we got our photos taken and they had cocktails and hors d'ouvres. The staff was very helpful and did a wonderful job. They were on top of everything. One of our guests had requested a high chair prior to the wedding but it wasnt set up when they arrived but the staff scrambeled and re-arranged the table to fix the problem and got the guests seated very quickly. I appreciated that. The food was great. We had a choice of filet, salmon and chicken. All of which got great reviews from our guests.

This vendor was very professional and honest in giving good advice so we could be happy with our reception, not necessarily just to make the vendor money. The site is beautiful, so much so we went back for our first anniversary. Only glitch we had was one of the desserts we asked for was not made how we agreed (and we got a reimbursement for it) and our wedding night room at the Inn was a bit of a shock...the jacuzzi tub did not work and had black gunk coming out of it and they would not comp the room. One of our guests threw a fit because of this and actually complained....the general manager ended up profusely apologizing and giving us a free night at the Inn...which we used, happily. Overall it really was a beautiful place, and our guests loved staying there...

RECEPTION REVIEW (4 stars):Westlake Village Inn is awesome! When we decided to book WVI, I was a bit miffed that they weren't will to negotiate anything but we booked them anyway because the location is just so gorgeous. During the planning process, the catering manager was very responsive to my e-mails and worked with my requests. Even though we got one of their standard wedding packages, they were more than willing to customize the dinner and everything to what we wanted. The only reason why I've not giving them an A+ is because 6 weeks before my wedding, my catering manager left and I couldn't get a hold of anyone (not even her boss) for 2 weeks. It was extremely stressful. Finally, her replacement started. I was still worried because Colleen was new but when I met her the week before my wedding, she really had her act together. Colleen MAJORLY came through for us that day. She coordinated the ceremony and really pulled things together when some problems before the ceremony arose but my wedding coordinator wasn't around because she was setting up the reception. Colleen was wonderful! On the day of the wedding, the staff's service was 5-star. Apparently, there wasn't enough hors d'eourves and chocolate fountain but that was our fault for not ordering enough. My only complaint is that there were significantly less clams in our linguine with clams dish than at our tasting but it wasn't that big of a deal. Honestly, I chose this place because of how it looks, not for the food. Also, we paid WVI $2000 in advance for bar and they were very honest about consumption. They refunded us $500 at the end of the night because our guests didn't drink that much!HOTEL REVIEW (5 stars):Westlake Village Inn is gorgeous! My package came with a Courtyard Room but I upgraded it to a Mini Suite. If you're planning to get ready in the room, I would totally recommend booking a Mini Suite. I had 3 BM's, 1 friend, 2 makeup/hair people, 1 videographer, 2 photographers, and 2 mom's in my room at one time! You'll need the space! It's also really romantic for your wedding night. There's a fireplace and jacuzzi tub! The room was gorgeous. The Courtyard Rooms are nice too. Our wedding party stayed in Courtyard Rooms and they overlooked the golf course and lake!WVI is really flexible with the room block too. They don't force you to pay for leftover rooms as long as you allow them to release the rooms 30 days before your wedding. So my guests still got the discount even though we couldn't fill all 10 rooms.

This was a beautiful location. For our first anniversary I booked a room as a surprise for my husband and arranged to have our wedding meal for just the two of us because he didn't get to eat his. Yes the food was that good to want to eat it a second time!!!

Pure magic! Friends and family are still talking about our wedding - almost 4 years ago now! Most will say it was the most beautiful ceremony and we owe that to Westlake Village Inn! Our planner was exceptional and gave us the star treatment all the way! The grounds are so beautiful - the lake, the gazebo, the waterfalls! Our out-of-town guests stayed at the Inn and each room was tastefully and elegantly decorated. This place is a win!

I've gotten so many of my brides ready here. It is such a beautiful location and I have had many weekend getaways here. The rooms are big, spacious and amazing!

Beautiful rooms, stunning grounds!