I had my wedding reception at this location and was looking forward to a wonderful meal and evening. The planning went smoothly with one glitch that my coordinator left the company mid-planning and no one told me until I questioned around after unanswered emails. This was early on though, so no harm done.
Our tasting was phenomenal - the chef came out and spoke with us, we tried a variety of foods and they took great care of us. However, the night of the event the food was well below par. The steak and salmon were placed on cutting boards with no attendants or heat lamps. By the time the 5th person got to the salmon to cut a piece it looked like a mess. All the food was cold by the time the second half of the tables were called up.
I had cupcakes at the event and a few dozen left over but was told they could not wrap them up for us to take home because they threw away the container.
They were very understaffed - always a long line at the bar (note - my event had only 60 people) and I had to ask 5-6 times to get the lights turned down. We were dancing in bright lights for most of the night.
When they packed up my decorations that I carefully delivered all wrapped up in bubble wrap and paper, everything was thrown in boxes - a glass piece was broken and a few small items were missing.
To top it off, I left my after party dress at the hotel in the bathroom and called back the day I left to see if they could retrieve it for me and they said they hadn't found it.
I was very pleased with our suite which was complimentary with our room block. However, our room block was spread throughout the entire hotel on all 3 floors - not in a block as I'd imagined.
Overall I was very disappointed as our expectations were not at all met. While we didn't let these small things bother us the night of, many guests had complaints about one thing or the other. Unfortunately, I would not recommend this venue...
I was married last month at the Crystal Plaza up the street from the hotel and had the most amazing wedding. I had my room block of 110 room nights as well as my rehearsal dinner for 75 people and brunch for 100 people at the Westminster Hotel. If you plan on getting married at the Crystal Plaza or another local venue - LOOK INTO ANOTHER HOTEL OPTION! The whole weekend they were under staffed, there were no bellmen to help guests with their bags and always a line at the front desk. This was compounded by the fact that half of guests had to keep coming back down and get their room keys reset. They promised much up front that they did not deliver last minute and with my back against the wall the hotel started piling on the additional charges. They charged us over $600 in additional fees last minute for items that were discussed at length and were previously “included”. Do not trust what their incompetent and poorly communicative staff tell you, everyone has a different story and none of them communicate with each other. Avoid the hotel at all costs. This is the ONLY thing about my wedding weekend I would change. My wife and I travel a lot, both for work and for pleasure. I have never written a review like this about a hotel and still cannot fathom how dishonest and dismissive the staff and hotel’s General Manager were about the entire situation. The Westminster Hotel is a second rate establishment and I sincerely hope people reading my review do not dismiss me as someone looking for vengeance, but rather a trusted advisor who made this mistake first so others don’t have to.
My husband, Dan, and I loved our wedding ceremony and reception at the Westminster Hotel. We started working with Amy, who was fantastic. She was very flexible, enthusiastic, and truly listened to us. We then worked with Chris. We went over linens, details, and of course the food. The food was impeccable. Everyone raved about it.
The Westminster staff is very attentive, professional, and caring. They also gave us an affordable price.
They were all amazing and Dan and I cannot thank the staff enough!
thank you, thank you, thank you!
We chose the Westminster because we liked having the event at a hotel where our out of town guests could stay and not need to worry about traveling between places. We also choose it because of Amy , who served as wedding planner as well as overall guide who made great recommendations and helped us with many arrangements. She was fabulous to work with and it was clear that she only wanted our party to be the best. It felt like she was a friend, working with us rather than someone to whom this was just a job. She went above and beyond. She was unable to be there the date of the event. No problem! Her boss, Chris, was there and seamlessly took over. He had great suggestions (e.g. our guests loved the passed desserts!) and the party went so smoothly. The place itself was beautiful and the food AMAZING! The food at catered events is often not so great, but my guests RAVED about the food. Also, our bride is gluten free. So all her food was made special and even the wedding cake was gluten free. I'd have another wedding there in a heartbeat.
Amy was absolutely the best to work with. She was extremely helpful and flexible and our wedding wouldnt have been possible without her. We did have some initial difficulties with the room block process but everything else was excellent.
Everyone at the Westminster was GREAT!!!! They made our day truely special, and I would recomend them to any couple!!!! The food was amazing and the staff was AWESOME!!!!!
Overall I was very satisfied with the services provided by The Westminster Hotel. The food was a huge hit with my wedding guests. The Director of Catering was very helpful and responsive. My only complaint was that the wedding attendant was not easily accessible for most of the afternoon and evening. I had expected her to check in with me while I was getting ready so I could go over a few requests with her but I didn't meet her until right before the wedding ceremony. She was helpful during the picture-taking time after the wedding and at times during the reception. Otherwise, all the other staff members were helpful and the location was terrific.
Wow. The Westminster Hotel was the PERFECT place for our wedding. The service was professional and took every ounce of stress or worry away from us the day of our wedding. The food tasting was personal and intimate, which my husband and I liked. They have a wonderful choice of linens to choose from, and they provide centerpieces too, which for us was a huge savings. The FOOD is OUTSTANDING! Although the wedding was hosted at The Westminster, the steakhouse onsite caters it. The filet is the best we have ever had. The cocktail hour was great, our drinks were always full, and everybody had a wonderful time. The staff at The Westminster were so great and wonderful. I wish I could hug each of them for what a memoriable experience they gave us. We wouldn't have changed a thing. Thank you!!!!
This review is for the hotel. I am getting married at the Crystal Plaza and was using the Westminster for my guests room blocks. We blocked off 50 rooms for 4 nights. After filling 25 of them up quickly they started to tell my guests that they were booked. They basically took my room blocks away to give to another party, who were getting married in the hotel. They had 100 blocks, not even close to booked and they turned away my guests. The customer service was HORRIBLE. Everyone we spoke to were ignorant and rude. We are lucky we figured this out before the night of our wedding, but stay clear of this place!!!!!!!!! We moved our guests to the Short Hills Hilton, who have been nothing but accomodating.
Serge was awesome.
The Westminster Hotel is a beautiful place in Livingston NJ. We had a beautiful day. One of the great things about it is that you will be the only couple getting married. They are making several upgrades to the outside of the facility as well which will make for beautiful outside pictures.
Exellent all around
The Westminster has served as the perfect venue for many of our clients including our couple Nancy and Rafael's "Hollywood Glamour" themed wedding. The staff at this New Jersey four diamond hotel is extremely friendly and accommodating, and they are very helpful in making any event a great success. The food and cocktails available are excellent. We highly recommend this location as a place to host your next fantastic wedding or event.
Luxurious, sophisticated, romantic. The Ballroom is designed to reflect the style and panache of this premiere location. Seasonal American cuisine and impeccable service. Pin spot lights illuminate individual tables elegantly dressed with customized linen and china. Our event planner is available to help define your personal style and execute all the elements of your wedding. Customized wedding cakes. Ideal for receptions from 50-600.
The Westminster has been honored with the Four Diamond Award by Triple A for six consecutive years. We have only one wedding at a time and our professional staff, maître d, and bridal attendant will make sure your day is executed flawlessly. Our exceptional cuisine is sure to please even the most discerning palette.
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