White Aisle

We ordered our programs, menus, table no.'s, place cards, favors and monogrammed handkerchiefs from the White Aisle.

Pros: The paper products turned out just great, as did the handkerchiefs. They worked really closely with me via email to make sure the programs/menus/table no.'s/place cards were exactly what I wanted. They even designed menus and programs for me that weren't on their website, which I really appreciated!

Cons: I ordered the favors (and handkerchiefs) in mid-February; they didn't arrive until 3 months later, at the hotel the Friday before the wedding. The boxes were really cute with the custom-designed label, and even with the green ribbon that was different than I had ordered. Happy I had actually received them, I didn't bother to check what was inside of the favor boxes until at the reception. We ordered white buttermints, the same what my parents had at their wedding 35 years before; the white would have also matched everything quite nicely. When opening the box at the head table, I realized they gave us white-and-red hard candy mints and salt water taffy. I was so incredibly disappointed and embarrassed!

Their payment system on their website is weird, too - not consistent. Some things you purchase first through Paypal; other things you're sent invoices for. Very strange.

I used White Aisle for our place cards, table names and menu cards. The product was great and I thought the prices were reasonable. When we received the table name cards I was a little frustrated as three of the cards were missing. After a couple of frantic emails they quickly sent the additional cards but it was down to the wire as I received them only the day before we left for Monterey. It all worked out though but they still forgot to send the table name card for our sweetheart table. Not to worry though as the Plaza pulled through and made us an identical name card for our table. Overall White Aisle had a good selection of product and it was very easy to order and purchase.

I ordered a brooch and earrings from White Aisle. Their shipping was fast, prices were great and the end product was very nice quality!

I ordered my Okinawa invitation sets from White Aisle. I had no problems with designing, ordering or shipping. Rebecca responded promptly to emails. I think the designs are unique and the quality is great. I agree that you should pay for the samples to get an idea of the paper.

This will likely be my only truly negative review about a vendor that I used for my wedding. Unfortunately for me, I had not stumbled across the reviews on this site before putting in my order for programs, menus, table cards and placecards. Boy I wish I had.

I completely agree with others that Rebecca is an excellent designer with great taste. She was able to put together a proof of my design within a few days and was willing to keep changing little things with the design until it was exactly right.

However, when I finally got the finished materials in the mail, I found a couple of them had been damaged by bad packaging (some tape got stuck to the programs, tearing part of the paper off) and some of them just suffered from poor quality printing - letters were smudged over or were partly missing. Some were better than others, but they truly looked like something I could have printed from my home printer.

We also counted the number of each of the things we ordered. We found out we were short 2 programs (and 8 were damaged, so we were short a total of 10), and we were also short 2 menu cards. In addition, the table cards were not printed in the color I had intended for them to be printed - the website is not so user-friendly, so there was a misunderstanding between what was entered in the website and what I finally wrote in an email to confirm the entire order. The placecards were fine, thank goodness.

When I wrote back to ask for the missing/damaged materials to be re-printed, Rebecca told me that I would need to send back the damaged programs. I had no problem with that but I did not want to send them out before I received the new programs.

She refused to re-print the table cards which had the wrong font color. I thought that was slightly stingy considering there were only 16 of them with no personal information, and I had been pretty clear in the email what font color I had wanted. I would have hoped she would have checked with me on that if there was a discrepancy between the website order and my email confirmation. I eventually told her I would keep them because it was way too close to the wedding for me to be looking for another printer.

She told me that I would receive the remaining programs/menu cards that weekend. I waited, nothing came. I emailed early the next week. No response. I emailed again. No response. Finally, near the end of the week, I told her that I had two days left to receive the materials before I would be leaving for the wedding the following Monday. She got back to me then saying that they had left the store and would arrive any moment. On Saturday night, with no package in sight, I emailed to ask for a refund. She emailed me back to say that a package had been received by my concierge service. When I glanced at the name she sent it to, I realized the package had been addressed to a different person! She obviously didn't notice that a different name was put on the package. When I emailed her back to apprise her of this mistake and further ask for my refund, she told me that maybe I could ask the concierge service to forward them to me at my wedding site!! She also reiterated that I should send back the damaged programs before she would process my refund.

I ended up calling my concierge service as soon as they opened Monday morning and retrieving the programs/menu cards 10 minutes before getting into my car to go to the airport for my wedding! It was the most unbelievably terrible experience. Like others, I feel compelled to warn all future brides about this vendor's complete lack of professionalism and customer service.

A
The thank you cards look good. The color is not exactly what I was expecting, but it's still nice. They took a while to arrive, but there wasn't any rush, so it wasn't even an issue.

Our invitations arrived about 5.5 weeks after ordering. A few days later-- as I was assembling them to mail out-- I noticed that some of the response cards had a printing flaw. It wasn't very noticeable but it was nonetheless a flaw. After emailing Rebecca, she responded within minutes. She asked that we send her some pictures of the problem. My camera is crap so the flaw wasn't clear. Since she was using mine invitations as samples, she already had plenty of extra to mail to me. The next day I sent her my flawed response cards and she mailed me the new ones. I received mine in the mail.

A few days later, I emailed her to see if she saw the problem. Apparently, the cards were destroyed in the mail. Maybe I am overly sensitive, but she never accepted the blame or apologized. While I see her point of view (she didn't get proof of the mistake), I wish that she would have been a little more regretful about the entire situation.

Rebecca from the White Aisle was really great to deal with! They are prompt and really professional. I had ordered my invitations in January to expect them in March. Then the Kahala announced that they were going to change their name from the Mandarin to "The Kahala". I emailed Rebecca to ask if it wasn't too late to change the name of the hotel, and she emailed me within the hour to tell me that I caught her in time - they were going to start printing them that night! She sent me new proofs for me to okay. I got my invitations 2 days later!

I loved my invitations! Simple but elegant, original and good quality. The only complaint I have is that they had a swarovsky crystal on the front and when i got my Save-the-dates in the mail (same design) the crystal had fallen off of a couple of them. But, when I contacted the owner, she immediately gave me credit for them and also personally inspected the invitations before she sent them to me, to make sure they were in great condition.

I used this company to buy overstock paper and envelopes to make my invitations. Since they were switching locations, they were liquidating their product and the price was right for high quality paper and envelopes as well as beautiful brown silk pockets.

Their online ordering system needs a little work, and I ended up being charged for paper I didn't receive (a quick call fixed this misunderstanding), but there is excellent customer service, beautiful product lines, and reasonable prices to be had at the White Aisle.

Very helpful. The invitations were beautiful. They had a great variety and options to customize exactly what you are looking for. Reasonable prices.

We had the Orchid style invitations. I liked White Aisle because their prices are reasonable and designs unique.

If you feel comfortable with email, online shopping and know what you want, this is a very easy way to go for invitations. I chose what i wanted, emailed them, she invoiced me with proofs and I paid through PayPal. Very simple process.

I would recommend getting a sample. My invitations had that torn edge that we didn't see in the photo. It didn't bother me but my FI didn't like it.

Overall my experiene with White Aisle was excellent.

The samples are $4/each. The paper quality is very nice, excellent value considering the price.

I found out about the White Aisle from a wedding blog and loved their website design and their taste in all of the beautiful products they offered. They also offer incredibly good competitive prices. Over the course of my wedding planning I placed 4 orders with them: 1. one brooch and a pair of earrings, 2. twelve custom printed table cards, 3. twelve monogrammed handkerchiefs, 4. six more monogrammed handkerchiefs. Here is how it all worked out:

I never received any confirmation about my orders. Only paypal sent me a notice about the transaction having taken place. If and whenever the packages arrived, they were just a box with product.... no printout of the order or receipt of any kind.

Order #1 arrived incomplete. Only the brooch and no explanation as to where the other item was. After several inquiries, they finally emailed me back and told me the item was out of stock. After more inquiries they reimbursed me for the earrings.

Order #2: I loved their paper product designs so much, that I placed the order for the table cards. When they finally arrived, after what seemed an eternity, they were ALL flawed with a yellow streak and one seemed to have a knife cut along the edge. When I contacted them, the owner, Rebecca, seemed to not believe me, she said she didn't think there was anything wrong with them and had personally checked the order by looking at the top card. Well, I don't know what happened...everyone I showed it to, was able to see the same yeallow streak! It was very frustrating, as there wasn't enough time to put in a new order with someone else and i didn't trust them to do it right. So I didn't bother and just hoped that nobody would notice.

Order #3 I had placed while waiting for #2 to arrive. This one also took a very very long time to arrive. But I was happy with the product and the price, so ordered a few more.

Order #4 never arrived. It took me 10 days and several attempts to find out what happened. Seems like they were out of stock, but never told me. At this point I knew the handkerchiefs weren't going to make it in time for my wedding and there were some attendants who received them and some, whom I told that they were going to receive them later on, due to the shipping issues. Well, sure enough...... nothing ever arrived and at some point I received a notice from paypal that my money had been refunded. Nothing from the seller. No apologies, explanations, nothing.

I am so very disappointed with the way this place handles their business and with the way i've been treated as a customer. I was ignored to a point where I felt like they were being hostile. I have never written a bad review about a store in my life, but I seriously feel like I need to warn other brides and hopefully the White Aisle reads this and shapes up! It is run by a young female entrepreneur who does wonderful charity work and is a great designer with great taste. I wholeheartedly applaud all of that. They have all of the potential to be amazing and I gave them more than a few chances, just to be disappointed most of the time. It's such a shame!!!

Reading the other reviews, especially the one about the favors, makes me think this isn't the first time. Please beware!!!