White Lace & Promises

Very busy company, but as long as your plan ahead with them, they are well worth it!

I began searching for the perfect gown several months prior to my wedding and was astounded at the level of service I received at White Lace and Promises. I searched multiple locations to find an all lace gown that would be functional and perfect for my wedding day. I made multiple trips to bridal stores across my home town as well as frequent phone calls to determine if any shop carried a gown that met my criteria. After several failed attempts at the other stores, I contacted White Lace and Promises for assistance. My sales consultant, Sarah Duncan made an incomparable effort to help me find the perfect gown. She went through several searches of the gowns in the store and within minutes she was able to pull multiple gowns that met my exact criteria as well as others that could be altered to meet my criteria. The staff made an exceptional effort to keep me informed on the ordering and alterations process. I had my alterations done in store and they were perfect!!I must emphasize that it is this type service that exceeds customer expectations and makes for a happy bride!

Terrible service! I have ordered two bridesmaids dresses from WL&P and both times were a disaster! The first dress was 3 sizes too large. The second dress I measured myself and the dress took 4 weeks longer to come in than we were told so we did not get the dress until a week and a half before the wedding! When the dress finally came in, we had to wait until a manager was in the store to pick it up because the employees told us they were "not allowed to open the shipping boxes". What does that even mean?! I am shopping for my own wedding dress now and I WILL NOT be shopping at White Lace and Promises.

The atmosphere was amazing! I was so overwelmed with wedding dress shopping and every store I seemed to go into, they were pressuring me to leave with the dress. The staff here was so kind and patient and never once pressured me to leave the store with a purchase (eventhough I did). I found my dream dress here and had a wonderful experience doing it. thank you

I spoke to White Lace and Promises when I was looking for someone to do the alterations on my dress after the boutique where I bought my dress closed. They were willing to alter my dress even though I did not purchase it from them. They were helpful and courteous from the very beginning. The charged a flat rate for alterations that included everything short or dress reconstruction. I bought my dress shortly after I got engaged (which was almost two years before my wedding date) and by the time I did my fitting the dress needed to be taken in more then two inches. The did a beautiful job on the alterations. The dress looked just as good as the the day that it came in at the store. When I got it back after the final fitting they had it on a decorative hanger and had stuffed the bodice to make it look good for pictures before I put it on. on the top of the hanger they had attached a card congratulating me on my wedding that had been signed by everyone that worked in the store. It was a sweet touch that mad going through them special to me. I would definitely recommend them to others.

I bought my bridesmaid dresses and my mother bought her dress at White Lace. I just love these ladies! Olivia and Jennifer are EXCELLENT, sweet girls that will run around the shop for hours helping you out! They will make sure you are happy with your purchase and won't stop looking until you find what you want. The shop is very nice and has a great atmosphere!

My dress was beautiful and alterations were finished quickly. Great prices and beautiful gowns.Helpful staff as well.

My dress was hemmed slightly too short, but other than that everything was great. They have a huge selection of dresses that is always changing.

I got my dress from White Lace & Promises. When I first went in, it was after work, and I was just stopping in to see one specific dress. Olivia was very accommodating, and easy to work with. In my second visit when I brought back my mother & bridesmaid they were just as friendly. Alterations are done in a timely manner, and they sometimes run promotions where you can get a discount on your alterations (I brought in 3 items for a women's shelter and got FREE alterations with the purchase of my dress). Definitely recommend working with them.

White Lace & Promises by far has the best service & dress selection of all the bridal stores I visited in Knoxville while choosing my wedding dress. They were very accomodating & helpful. Their prices are also very comprable to all the other stores including David's Bridal.

Chasta and her team at White Lace are great! Huge selection of beautiful gowns, very professional and reliable service. Very clean, high-quality, easy to work with, and alterations were fabulous! Would highly recommend to any bride in Knoxville.

I had a last minute dilemma finding the right color sashes for our chairs. I had ordered some inexpensive ones on ebay and they were the wrong color. With one week left to go, I popped into White lace and Promises and they pulled through with the right color and an even better price than anywhere else. They were able to get the sashes in on time and all was well.

I found my perfect wedding dress at White Lace and Promises. They were incredibly helpful and attentive each time that I came in, and ultimately helped me custom make the perfect dress. Would definitely recommend them to any future bride!

Excellent service and very helpful even sent a Thank You note after my visit. Cant wait to go back and get fitted for my dress.

I purchased my dream wedding dress from here and I absolutely love it! I wish I could wear it every day! The location is just beautiful and the attendants are so great. The dress took a while to come in, so order far in advance. And I ordered a bra and a slip, as well and they didn't come in until a few weeks after the dress came in. Again, plan in advance. I couldn't schedule my fittings when I had planned on because I had to wait on my undergarments to come in. But I would recommend this place to anyone. They specialize in dream dresses!

Wow!!! Thank you so much to everyone at White Lace & Promises, they did a great job with my dress!! I had a modest cut made out of my dress and it came out so much nicer than it was originally!!! I was so impressed because you didn't feel like cattle at White Lace & Promises, you felt special!!! And they made my dress modest which is the way that I wanted it!!! You may pay a little more, but overall it is worth it!!

White Lace and Promises was the third bridal shop that I visited, and they were definitely the best. They are so welcoming and friendly. They make you feel like they are happy to have you there, whereas some of the other bridal shops made me feel as if they just wanted the money from me. But White Lace was so great and helpful. I loved my dress and it came very speedily. They are very good about staying in contact with you and making sure that you are making appointments when you need to. They also do the alterations there for a set price when you buy your gown there. My seamstress was great. Even when everything was supposed to be done, there was something just not right, and she fixed it perfectly. My dress was absolutely perfect for my wedding day thanks to White Lace and Promises.

Unprofessional meausring, insisted on sizes known to be too large. (2x). With personal weight loss which was planned, the dresses were so large they could not even be altered to look like anything but a potatoe sack. Two weeks before wedding desperation dresses were purchased at Ross for mother of Bride and Maid of honor. Bridesmaids dress came in one week before wedding to late to alter and use, if it could be fixed. I would *never* reccomend these people.

I ended up buying my dress as a floor model on sale. It was a great bargain and looked amazing when it was properly fitted. White Lace and Promises was very organized and helpful in the fittings and preparing my dress for the day. The store has a nice homey feel and they make an effort to make everyone feel welcome and special. It is not a store that makes you feel like and assembly line bride.

I love the ladies at White Lace and Promises! I got my gown and the bridesmaids dresses there and everything was beautiful. The girls were very helpful and knowledgable! My dress came in a month or so early and the ladies that did the alterations were just as helpful! I would definitly recommend White Lace and Promises to any bride in or around the Knoxville area! Thanks Ladies!

White Lace & Promises was a very rude vendor. I was made to feel ugly and I ended up crying in the parking lot. I will tell everyone to avoid this store. In addition to their rudeness, they are far too expensive.

All of my bridesmaids and my mother bought their wedding attire at White Lace and Promises. My wedding dress fit perfectly and it made me feel like a princess at my fairy tale wedding.

I got my wedding gown from White Lace and Promises and had a great experience with them. The dress was made one month earlier than expected and it was very easy to schedule fittings and seamstress appointments whenever I needed one. The boutique type of store is very pretty inside which makes every girl feel pretty when they try the gowns on. Private dressing rooms with mirrors allow for an intimate experience and they are big enough to bring friends and family along! The selection is not huge, but the variety of dresses available is so broad that there is something for every type of bride. The associates are knowledgable and very helpful, too!

I liked the vendor’s charming atmosphere. Everyone was knowledgeable and friendly there in helping us pick out the best dress for my wife. However, I cant give it a 4 or 5 star rating because it didn’t offer as many color and design choices as I had hoped. Although the customer service was great, I would recommend a friend to check out a competing vendor next time.

This dress shop was a wonderful experience. The atmosphere is so sopisticated and the selection of gowns is excellent. I found the gown I ended up choosing the very first time I stepped into the store and I wasn't even seriously looking at the time. The prices can get a little steep, but the gowns are worth it. The staff is so helpful and it is very easy to make appointments or walk in.

They gave immediate attention when I arrived and assigned me a worker to help me.

A beautiful store operated by experienced staff that will do their best to help you find the perfect wedding dress!

White Lace has a beautiful shop. They are always friendly and professional. Lots of my Brides get their dresses from them. They all loved the experience!!

Castleton Farms absolutely loves this boutique! We always recommend that our Castleton Brides visit with the staff at White Lace and Promises. They will spend the time totally focused on the bride, her desires and wants for her the most important dress she will ever wear.

So many of our brides have been delighted to find their dream wedding dresses and bridesmaid's dresses at White Lace and Promises. If you have not been to their new location your missing out! Its so elegant and with the private rooms its relaxing too. Before you head down to Atlanta or over to Nashville think about saving some time and keeping it local. And if you don't see it at White Lace - ask them for it! White Lace has some new lines that you will drool over! Also its all about the details - don't forget to look around their boutique for those missing touches. Cheers, John & Amanda