www.glamgal.com

I ordered two tiaras on 2/6. I called 2/13 and they said it would arrive the next week. They didn't come. I called 2/23, they said it would be here 2/25. They didn't come. I called 2/25, they said it would be here 2/27. They didn't come. I called Friday, 2/27, they said it would be here 2/28. I asked for a tracking number then called the post office with the number. They said it hadn't been mailed until 2/26 and wouldn't arrive until 3/2 or 3/3. RUN, DON'T WALK, AWAY FROM THESE PEOPLE!!! Especially if you have a rush need.

I don't usually take time to write reviews but I had to for this. Their website looks a little shabby - but don't let that mislead you. I can't say enough great things about glamgal veils. I sent them a picture of what I envisioned, and she was very responsive, detailed, affordable, and my veil was GORGEOUS. Long, streamlined, not too poofy and exactly what I wanted.

They were able to create the exact same look of a veil w/ crystal beading that I had found for $400 in a bridal shop!

I agree that this is the most unprofessional person in this business.

On September 22, 2008 I made an order and paid. The same day my credit card was charged. The same day I received invoice from her, thus she confirmed this way that my order was received.

On her web-site she claims that "most of the time orders ship within 8-12 days. If we have the item here on hand, we will ship it sooner". I waited 1 month (!!!) before I tried to contact her via e-mail, then by phone wohdering what is going on with my order. She replied that she will send it in a week.

One week passed - no info from her. I wrote the message asking once more where is my order and if she is not able to ship it asap then I want to cancel my order as I don't like the way she is doing her business and treating her customers.

What I received in response! It looked like it was my bad luck that she is not able to ship my order within mentioned 8-12 days!!! No apologies, the tone is agressive and arrogant! Unbelievable!

I recommend to all brides and other women, never buy anything from her! This woman doesn't understand in what delicate kind of business she is trying to work in. Many of us are planning to have beautiful wedding once in a lifetime, so don't let her spoil your wedding!!!

I immediately cancelled my order and found another tiara and necklace set. Now I'm looking forward to try it on me and be a princess!!!

This has been the most unprofessional experience. I recommend not purchasing anything through this business. Number 1 she is atrocious to deal with and number 2 her product is very low quality. No bride who has any taste would wear anything this woman makes. If I had my way nobody would purchase anything from her. I wish I had looked at reviews of her before making a purchase. There are plenty of bad reviews of this business online. Do yourselves a favor and read reviews before you buy anything online!

On Tuesday, January 8, 2008, I initially e-mailed www.glamgal.com at info@glamgal.com to inquire about a pair of earrings – item number RB1032 that were advertised on her website. My e-mail was responded to in only half an hour.

The next day, on Wednesday, January 9, 2008, I ordered item number RB1032 from www.glamgal.com. After making payment on the website, I basically received a “thank you” with no mention of when my item would be shipping. I also never received an e-mail informing me of shipment like I do when I order from all other online companies.

After waiting 5 days for some type of acknowledgment and shipping info, I called www.glamgal.com at 1-800-217-3783 on Monday, January 14, 2008. No one answered, so I left a voicemail. I then followed up with e-mail simply requesting shipping information. Neither my voicemail nor e-mail were returned.

On Tuesday, January 15, I again called www.glamgal.com at 1-800-217-3783 and again, no one answered, so I left a second voicemail. I then e-mailed glamgal.com a second time. Again, neither my voicemail nor e-mail were returned that day either.

On Friday, January 18, 2008, I e-mailed www.glamgal.com a 3rd time requesting a refund and letting her know that I had filed a dispute with my credit card company. For the third time, my e-mail went unanswered.

On Saturday, January 19, 2008 I e-mailed info@glamgal.com a 4th time requesting a cancellation. You got it, my e-mail went unanswered.

Prior to purchase, she responded to me in a very timely fashion – less than 30 minutes. After she charged my card, she stopped responding to all attempts at contact.

The worst, GlamGal.com charged my credit card IMMEDIATELY and I later found out it takes them 6-7 weeks to ship Regina B earrings. No other online site that I've ordered from charges you immediately when they don't plan on shipping for another 6-7 weeks. I've always only been charged UPON shipment.

Beverly Collins (Glamgal.com) refuses to respond to any of my multiple attempts at contact. I am now having to go through the dispute process with my credit card company to get my money back. *I* now have to jump through hoops to get a refund because this shady woman won't send my item, won't respond to e-mails, and won't respond to my phone calls. I was advised on theknot.com that she just works out of her house. Please do not order from this hokey "business" lest you want the problems I have had!

**** UPDATE *******

I FINALLY got an e-mail response from GlamGal and this is what they said (they are SO professional!):

"Wow!! What is your problem?!! I don't care if you cancel your order! LOL!!! Take your attitude and shop elsewhere.

Ann - GlamGal Designs Bridal
1-800-217-3783
info@glamgal.com
www.glamgal.com "

This is how she runs her business?? Pathetic! I have since seen on the Better Business Bureau a similar complaint regarding lack of shipment and lack of communication.